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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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Always easy, preferred by restaurant, always accurate. Works for me
Doesn't support Firefox properly. Crashed when using Auto fill in Firefox Mobile.
Interface was a little clumsy and dated.
When I put first item into cart, I made a mistake. Deleted item, and it reset the whole order.
Layout of the menu was clumsy
Pictures of food woudl be helpful.
Google login should be automatic.
Schedule for pickup not automatically displayed.
Placement of shopping cart was good in the sidebar. Nice and simple. Quick to fill in items when they were added.
Delete for items was a bit oddly placed and too prominent.
Overall it could just look better, more modern, cleaner.
Ordering from Pho and Thai has been great! Never have had a problem
On mobile phone, can't see the price when checking out especially when trying to add tip so i was worried i was paying to much
It was ok to place the order. Maybe wait to get the pizza and then rate would be a better idea
Enjoyed the layout of the menu, easy to use and peruse, I liked it
Worked pretty well, crashes while trying to add items to cart
The app is easy to understand and use -- good user experience.
I didn't want to fill this out, but I keep getting emails from Grabull.
The food was fine, a little pricey for what we got.
My pineapple fried rice had no pineapple in it.
The platform is a bit outdated. While easy to navigate, the site as a whole feels incredibly like a discount version of GrubHub circa 2021. I can see that there has been some improvement over the time I have been using Grabull, but the infrastructure and UX still feels lacking.
So far it is good. I haven't received my order yet. This is the first time using it.
I tip for table service. Not for pickup. It is insulting to have your website default to a tip where no table service is involved.
Takes too long to retrieve password when forgotten. Hard to review order while entering credit card info.
It was easy to place the order. Hoping the restaurant gets it right in their end.
Pretty good ui, clean. Easy to use. Better than some other interfaces
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members