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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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Easy to navigate and well organized but would have liked to see a confirmation page when submitting my payment just to be sure I ordered everything I wanted and didn't make any mistakes.
Nice, just ordered, do not have much to say yet.!¡!¡!(!
All food had no toppings and was cold. It seemed as though our items got thrown together.
All I did was order! Ordering was easy. Have not had the service, yet.
Placed an order for Somerville's Leones using Grabull at 8:19pm. At 9:45, no delivery. Called customer support, told to wait for them to contact driver. 20 minutes later, told that driver must have misplaced the order or eaten it. Told I will get my full refund. (But I was also told I was going to get my order so who knows) What's the point of using these 3rd party services when the drivers consistently don't show up or don't bring complete orders?
We order from Cafe of India in Maynard consistently using Grabull delivery. Last night we called the restaurant because we had not received our order an hour and a half after placing it. Upon their review and our checking doors the order was found outside our front door - likely sitting there for roughly 30 minutes. The driver did not text nor ring the doorbell, they just left the order and the food was cold when we discovered it.
The menu descriptions were insufficient and there was no list of appetizers to choose from, though a choice was indicated.
Some areas didn't have my choices and i could not see the breakdown of my bill until after the purchase
There was an error in my order and Nick's immediately sent a new pizza.
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How are taxes and FEES $18.00? This is ridiculous. Will never order through this platform again.
Delivery time said 30, after order it moved to 60 minutes. So that's not great.
The burrito option only works if you order both steak and chicken.
This is an easy interface to use! I am very impressed with it. The only thing that bothers me is the constant request for feedback after every order.
Every time I order I am prompted to take this survey! Please no more!
Easy to navigate! Very clear options. The customer surveys are a bit obnoxious though!
We're longtime fans of Mela. Whether you want familiar favorites or original, innovative dishes, Mela is the way to go.
At the top there was a banner id receive $15 off if spending $100. So I added more things to my order. But I never received the $15 off. Seems deceiving.
Seems to work well, easy to find items and add them to my cart.
It's always been a breeze to use this service. Put in the order rapidly and my order was understood and made promptly
Quick, orderly and useful. I use it every time to get my Indian food.
Buggy, had to enter indo several times. And requiring a certain number if characters in feedback is obnoxious.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members