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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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For Don Julio Somerville, the menu forces you to add a $5 charge for "Steak or Chicken" to the buritto even if you are ordering a vegetarian burrito. I know you can order the vegetarian burrito for $14 (not 19 that its charging) because I sometimes go in person.
The family who runs it is super nice! The Food is Fantastic and greT temperature still when we bring it home to eat. Highly Recommend them!
It would be nice if my address auto-filled between orders. Thank you!
Works well, no major complaints except for office being the default for delivery.
Several times when I first used Grabull my credit card info was stolen. That hasn't happened recently though which is reassuring.
Almost every time I have used Grabull my credit card gets hacked. Trying again and really hoping it doesn't happen.
Very nice and easy experience, Thank you very much, I will be back…..
Doesn't show itemized info on checkout screen. … need 50 characters
I was satisfied with my order. Everything worked correctly.
The system saved my place when a glitch made the screen restart. I am impressed!
Putting together a food order is convenient but every time I try to check out using my Grabull account the app refuses to accept my password and when I try to reset my password it has trouble sending a code and if it sends the code it does not work. This has happened more than 5 times over the past year.
I waste a lot of time trying to check out and have to either try to check out as a guest which is tricky because it recognizes my email and tries to make me log in and again go through the problems described above or just call the restaurant because Grabull won't let me check out. Calling the restaurant and avoiding Grabull works best. It's too bad since the app has a lot of potential.
Easy to use and convenient. The menu was straight forward. Looking forward to trying the food.
Always have great food with fast delivery. Love ordering in the past and will order on the future.
Ok I have nothing more to say so good bye for now. This 50 character minimum is annoying. Lowered my rating!
The reason for the additional fee was not clear and not disclosed.
It worked but not on my regular card. Should be universal for any good card
Ordering ok
I haven't received the order yet then I will review
Fairly easy but the edit cart caused me having to re-enter payment information twice
It was fine. We won't know until the order comes of course. Ty
Just fine until I had to fill out this review and make sure that there were enough characters
User friendly. Trust delivery is just as good. Trying it out for first time.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members