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Grabull

4.1

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Grabull Reviews Summary

The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.

This summary is generated by AI, based on text from customer reviews

quality
40
This company responds to reviews on average within 0 days

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California
1 review
0 helpful votes
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Excessive windows
June 29, 2025

Excessive windows. The phrase "illegal characters" is aggressive and not friendly. It leaves people with a bad impression.

Date of experience: June 29, 2025
Massachusetts
1 review
0 helpful votes
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My delivery and food were great, but you are just now sending me a message asking if i got my food and it was delivered yesterday. There was no way to track the order and no confirmation after it arrived. Very odd.

Date of experience: June 29, 2025
New York
1 review
0 helpful votes
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Good not bad would use again I'm happy with it overall I'm done

Date of experience: June 29, 2025
New Hampshire
1 review
0 helpful votes
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Delicious momo
June 28, 2025

Easy, quick, delicious food! So Happy to have food from Nepal available near me!

Date of experience: June 28, 2025
Massachusetts
1 review
0 helpful votes
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Receipt of order
June 28, 2025

My order was left at an unmanned desk in the entry of the building with no notification that the order was delivered

Date of experience: June 28, 2025
New York
1 review
0 helpful votes
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When you order eggs and cheese ask customer for selections
Of cheese and there is NO choice for types of flagel or bagel?

Date of experience: June 28, 2025

Need more menu items
October 25, 2024
Previous review

EXCELLENT. LOVE GOLD AND MEYERS
GREAT PEOPLE GREAT SERVICE

Date of experience: October 25, 2024

Need more menu items
August 27, 2024
Previous review

Need more menu items
1/2 lb of cream cheese
Lfffffffffffffffffffffffffffffff

Date of experience: August 27, 2024

Not enough choices
March 17, 2024
Previous review

Not enough choices - i want to buy salads or sausage on side

Date of experience: March 17, 2024

Menu is messed up
December 25, 2023
Previous review

Menu is messed up. Not enough choices

Date of experience: December 25, 2023

Want to order 1/2 # or 1 # of salads
October 25, 2023
Previous review

Want to order 1/2 # or 1 # of salads

Date of experience: October 25, 2023

I WANT TO ORDER A 1/2 A POUND OR A POUND OF SOMETHING...
October 22, 2023
Previous review

I WANT TO ORDER A 1/2 A POUND OR A POUND OF SOMETHING
IE: TUNA AND YOU CANNOT DO IT ON WEBSITE. DOESN'T GIVE YOU CHOICE OF WHAT KIND OF BAGEL TO PUT IT ON.

Date of experience: October 22, 2023

More menu itemswould like to buy tuna salad by the...
July 19, 2023
Previous review

More menu items
Would like to buy tuna salad by the pound

Date of experience: July 19, 2023

Need more menu items ie: foods by the pound
January 6, 2023
Previous review

Need more menu items ie: foods by the pound

Date of experience: January 6, 2023
Massachusetts
1 review
0 helpful votes
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Deceptive business practices
June 28, 2025
Updated review

It is deceptive to describe a hyperlink as a confirmation of delivery and link it instead to Better Business Bureau reviews.

Date of experience: May 23, 2025

More responsive website than either of Grubhub or Uber Eats

Date of experience: June 3, 2025
California
1 review
0 helpful votes
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Review June 25th visit
June 27, 2025

My order was not received by the restaurant. Although not an inconvenience, I had to wait a few minutes for my food. The staff was apologetic and provided additional food to make up for items not available. Food was great

Date of experience: June 25, 2025
New Jersey
1 review
0 helpful votes
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Good service
June 27, 2025

Good service was had by this service thanks you for your help in this matter

Date of experience: June 27, 2025
Massachusetts
1 review
0 helpful votes
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Great experience
June 26, 2025

Great experience. Would be amazing if you had pictures of the food.

Date of experience: June 26, 2025
Massachusetts
1 review
0 helpful votes
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Fast and friendly
June 26, 2025

The delivery was at the expected time and the driver was lovely.

Date of experience: June 25, 2025
Massachusetts
1 review
0 helpful votes
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Use proper English
June 25, 2025

Use proper English. "How you paying" is not a real sentence or grammatically correct.

Date of experience: June 25, 2025
Massachusetts
1 review
0 helpful votes
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The order timed out super fast and I had to re do it multiple times.

Date of experience: June 24, 2025
Massachusetts
1 review
0 helpful votes
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First time doing this
June 24, 2025

First time doing this. We will find out is the 5 star is right.

Date of experience: June 24, 2025
Massachusetts
1 review
0 helpful votes
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Sub Order from Dino's
June 24, 2025

I went online, ordered a sub from Dino's, and paid for it. Went there and picked it up. At half of it (it was delicious, although messy), and saved the other half for the next day. What is left to say. I do not know who Grabul is. Just buying a sub for crying out loud.

Date of experience: June 25, 2025
Massachusetts
2 reviews
0 helpful votes
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Nice and easy to use
June 23, 2025

Nice and easy to use. Interface was good. All the menu items were there.

Date of experience: June 22, 2025
Massachusetts
1 review
0 helpful votes
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Easy to use
June 22, 2025
Updated review

Grabull is simple and does the job as a person who is ordering takeout. A local restaurant we like prefers it so I am assuming it also charges reasonable fees to them.

Date of experience: May 28, 2025

Easy to use
February 21, 2025
Previous review

Find app straightforward and easy to use. Like that you can order for pickup in advance.

Date of experience: February 21, 2025

Easy to use. Like option to set future time.
January 17, 2025
Previous review

Good features. Met my needs to pickup at a future time. Easy to use.

Date of experience: January 17, 2025

Works well for takeout
December 19, 2024
Previous review

Simple interface. Preferred my restaurant I am ordering from.

Date of experience: December 19, 2024
Florida
1 review
0 helpful votes
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Must click box
June 22, 2025

Should be able to not want to add a protein if you don't want to

Date of experience: June 22, 2025
California
1 review
0 helpful votes
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Spotty drivers
June 21, 2025

Had some grumpy drivers that said they waited for gate for a long time even though i include the gate code and they don't text me. Also, the mobile app text in the boxes is all white so i can't see it. Have to order from my computer to see the text/type.

Date of experience: April 30, 2025
Massachusetts
1 review
0 helpful votes
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Easy
June 20, 2025

We like this restaurant and it is good that there is an online ordering option.

Date of experience: June 19, 2025