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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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You advertise 12 or 15% discount. It is never applied. You don't show a break down of fees or costs. Overall, super shady and disreputable. Show the cost down of what people are paying for and if you advertise a 15% off, make sue people can see if they're getting it- unless it's just bait and switch which it seems to be.
I had the delivery set for 5 pm to plan for dinner. They delivered it at 1:30 pm very disappointed.
Journey to the Dumpling in Elk Grove is my favorite restaurant añd this service managed to cut down on the wait time for the food. I work at home and it's do nice to get delivery just when I close my laptop.
When I placed my order, the website said my order would be ready for pick up in 20 minutes. I had to wait approximately 6min make time less stringent
The system stated 55 minutes and it was 80-85 minutes
Am I being $#*!ing punished? My god this ordering system is awful.
Order process confusing with no directions. Helpful phone support though, and food was delivered faster than expexted
A little hard to track what you ordered because once you click it it disappears
There are not enough options for the attributes I need. Order came without standard ingredients because the only options were up charges. What about basic options, are they included or do you need to write them all out. Turns out it's the latter, my loss.
Quick and easy. Food all lids intact and no spills. Thank u.
I have to save my cc Everytime and it never saves. Fast.
Put my order in, but restaurant did not get the order until the time that I had scheduled to pick up the food. So, I had to wait about a half hour for the restaurant to prepare food.
Needs better phone layout. Input form for email doesn't tell browser it's going to be an email. This is low hanging fruit for programmers.
Would have been perfect; just took off one star because of the confusion caused by the 1) telephone, and 2) the credit card expiration date box not allowing a "/" to separate month and year; you should make it clear before one enters the data
Good, just a slight layout issue on one set of options, portrait mode on iPad.
Fast and easy. NO additional fees... at least not noticeable ones yet.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Sorry however Menu is managed by Restaurant, so whatever they Out Grabull will dIsplay the same to you. After your feedback we have made Restaurant aware to fix the issue