On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Checkout button shouldn't cover, be the same colors and be larger than the Add to Cart button while in a menu item page.
Your service hopefully provides the restaurant a service. They pass the cost on to customers. You're a pandemic profiteer. Congrats $#*!s
I was cooking all day for Christmas breakfast and needed dinner Christmas Eve. I looked up Rose Garden and the Grabull order system popped up. I was able to place my order, pick my time to pick up, and pay all at once. It was supper easy and convenient.
Very good food and nice employees clean restaurant
One of the recent orders they didn't use our future order time and it was delivered an hour early.
No problem with delivery. The food from El Puerto was not good. The food was dry and tasteless.
I contacted customer support about a previous order and no one responded.
Quick and easy process from start to finish. Will use again.
Food arrived fresh and hot. Perfect. The website provides options for driver tip, but none mention customer will tip cash at delivery. My driver rang the doorbell and ran back to the car and drove off. I had a great cash tip for the driver for the holidays and he/she didn't get it. Please include that option on your check out page. Calling the restaurant didn't help the driver receive their money.
Easy ordering! Thank you! I love this restaurant and have missed them greatly, I'm so happy that they are back open!
Terrible web experience. Can't delete items. Had to abandon cart.
It was obvious driver did not read delivery instructions and therfore had issues finding entrance He called several times while I was in a meeting and couldn't hear me on phone. I had to leave meeting and go to the other building entrances to try to find him... had other colleague help to track him down.
Easy to navigate features the full menu via other sites are only partially accurate.
Your practice of burying fees in the taxes and fees line is deceptive and most likely illegal
Food consistently arrives on time, still hot; drivers are good at handling any special requests (e.g. Broken doorbell)
Please set it up so that the password integrates with LastPass
Crap website difficult to use and why am I paying $16 on a $14 menu item
Order expired just after I created an account, had to reload cart and re-enter credit card info. That didn't take too long and otherwise the ordering worked well.
Easy to use website, only issue is the price doesn't reflect discount until you pickup the order and see the receipt from the store
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account