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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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Generally great, but accidentally added a salad today, didn't mean to...
Fast and accurate. What more do you need? Polite delivery person.
Delivery was on point, whenever i need to get something delivered, I'll come to this again.
Had a hard time entering my zip code, first time filling out the form. Finally worked only after I clicked away from the page and clicked back.
I like grabull. I use it all the time, but only for one particular restaurant. I wish my delivery address got saved on my account. That is the only criticism I have.
Ordered extra rice and beans and flour tortillas that were not received.
There is no clear info about when the food will be ready
Convenient, very easy to navigate, and much more clear than other online ordering sites. Excellent!
Its good there are a couple things i would change to the UI so it makes more sense
The web experience is unstable, page errored out twice before finally reloading. And being forced to leave a comment in order to give a negative review is a clever attempt at reducing negative reviews.
A breakdown of the total amount (with taxes and extra fees) isn't available until after you've placed the order which doesn't make sense and is frustrating when you're trying to understand the total charge.
There's a bug in the CC expiration date field. States that should enter two digits for month then a slash and two digits for year, but slash is then flagged as a forbidden character.
I wasn't able to see the breakdown for the total until after I placed the order. I couldn't figure out how to see how much taxes, etc were.
Before placing my order, it was hard to understand how long the order would take. After ordering, there was no status (restaurant picked up the order, restaurant working on the order, out for delivery, etc.). Uber has really established a great UX here, so my preference would be to order delivery through them because they're so transparent with the status of the order through its entire lifecycle.
Quick and easy, food tasted great and a great value
It was quite easy to use and didn't have any trouble making my order.
The driver called me and said my food was delivered, but then mentioned an address next door. I told him it was not my address but he had already driven away. I tried to retrieve it from other address but could not enter building. In the end, I was left to recover my delivery.
Yous guys are great and professional people not many left thank you Tom
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members