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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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I ordered Chinese food on Saturday night. Grabull told me the food would be delivered in about 55 minutes. That was not surprising since it was a busy night. After calling the restaurant and Grabull, I was about to cancel my order when it showed up an hour and a half after I ordered it.
I hate having to use gig delivery services. It makes a disconnect to the restaurant I am ordering from. I'd rather deal with the restaurant and it's employees in case a mistake is made.
I'm not from the area and although after punching in the address I wasn't 100% sure if a delivery was possible.
Mix up with delivery but all good when putting in address wrong city came up I fixed it and never double checked to see if it saved correction
I wish it would have been kept warmer, like using an insulated bag or something.
It is what it is.the delivery went just as expected.on time driver was courteous and friendly.
Credit card expiration date input on the interface is off. Needs correcting
I did not have my order delivered, but picked it up myself.
The burrito was great but the regular burrito didn't have guacamole and yet I paid $0.99 more for it.
Would be great if you could actually use the coupons that say $4 your order of $35
Only ordered for pick up so far, this will be my first try with delivery
The food was wonderful and was just as expected. Delivery was faster than estimated and was left exactly where I had asked.
The food was pretty good, generous portions, came quickly
I have an account that doesn't save my address nor my credit card information and I have to input it EVERY time. It's a tad frustrating. This wouldn't be an issue but I order from Lisa's quite a bit.
The very confusing interface doesn't have all options I'm looking for. Have gone other places in past because I couldn't find what i was looking for.
Straightforward and easy to order including all the order details
Maybe you should add a feature that allows you to see your total next to the place order button. Also, why was a random 8 dollars added to my order without any explanation whatsoever? Really poor experience with this app. Fix your website.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members