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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
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Easy to use interface and a clear summary of costs.
Wow this site is terrible to use. Every time you try to look at a menu item it just adds it to the order. Weather you hit add to order or not.
Adding extras to my sandwich was easy and my order was made just as I asked.
We were missing some jalapeño poppers from the order and the box was smashed with the sauce spilled everywhere.
Credit card data does not auto-populate when using Apple Safari browser
Web site does not automatically pull up credit cards for autofill with Safari browser, had to enter it manually
The checkout does not bring up autofill in Safari; I needed to enter the credit card manually.
Also the special instructions window does not accept punctuation marks which makes it harder to give clear instructions.
So good enough very tasty, and pickup in time, everything was excellent
Easy and quick. Will use again for sure! Delicious!
Can't apply the deals offered. The restaurant doesn't do it automatically either.
The only issue is... when I completed my order, I received a confirmation of everything and how long my order would take, however I could not find a time when the order was placed/received!
Should be able to edit items in cart without needing to delete and re-enter
Great restaurant, easy online platform
!
The delivery was on time and I was getting text with all steps. Thank you
No opportunity to review order before final purchase.
Good except a bit difficult to specify what you want on item. A little confusing. You have to click something to add to cart
Easy website, easy order. Prompt and friendly delivery.
Food took an hour and a half to arrive and it was incorrect. I had no communication from grabull about it's delivery time. I also was informed after I ordered from grabull that I can not be refunded or cancel the order. I was completely unaware when I proceeded to order through what thought was the businesses website that it was 3rd party delivery. I will NEVER order through grabull again.
Easy to order, but haven't picked up yet, so it's not really complete.
Every time I only look at an item, it gets added to my cart without me choosing to add it. Then I have to delete unwanted items from my cart
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members