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Grabull

4.1

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Grabull Reviews Summary

The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.

This summary is generated by AI, based on text from customer reviews

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Massachusetts
1 review
0 helpful votes
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Nice stuff I like it I was really hungies so I ordered a za (that's what we call pizza me and my boyfriend we are engaged and going to Vermont soon and he called pizza za on our first date so now every time we talk about pizza we call it za because I thought it was cute) but anyway as I was saying I was hungies and I got za and now im not hungies no more thanks man it was fun and I liked the za as well as the website I used to order the za

Date of experience: January 29, 2022
Massachusetts
1 review
0 helpful votes
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Blizzard relief!
January 29, 2022

Things take more time in a snowstorm but we really appreciated the delivery!

Date of experience: January 29, 2022
Massachusetts
1 review
0 helpful votes
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Granum couldn't locate restaurant Ingles linked from their site. Didn't like one credit card for reasons I don't understand (Mastercard).

Date of experience: January 28, 2022
Massachusetts
1 review
0 helpful votes
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Great food, poor ordering experience
January 28, 2022

Good was good but my order wasn't ready when I arrived. More importantly, the prices on grabull were much higher than if I had called to place my order, and I wasn't aware of that until I picked up my food.

Date of experience: January 28, 2022
Virginia
1 review
0 helpful votes
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Took 70 minutes, not 45 minutes
January 28, 2022

When we ordered, it said we'd have our food in 45 minutes. We didn't get our food (and it was cold by then) until 70 minutes later and 2 uber drivers later.

Date of experience: January 28, 2022
Massachusetts
1 review
0 helpful votes
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Easy to order and pay
January 28, 2022

Easy to order and pay. Nice functionality when an item is selected to customize.

Date of experience: January 28, 2022
New York
1 review
0 helpful votes
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No problems yet, but the order has not yet been acknowledged.

Date of experience: January 28, 2022
California
1 review
0 helpful votes
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Amazing service
January 24, 2022

I've never had any problems ordering with Grabull. Very convenient and easy ordering online. We received our food quickly and it was steaming hot when it arrived.

Date of experience: January 23, 2022
California
0 reviews
0 helpful votes
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Some menu items didn't seem to be available. But functionally it worked fine.

Date of experience: January 23, 2022
Massachusetts
1 review
0 helpful votes
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Excellent service
January 24, 2022

The delivery was on time, and the food
Was really good.

Date of experience: January 23, 2022
New York
0 reviews
0 helpful votes
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Delivery on time and piping hot
January 23, 2022

Even on coldest day the food came piping hot and didn't have to be reheated. Thank you!

Date of experience: January 23, 2022
Massachusetts
1 review
0 helpful votes
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Perfect
January 23, 2022

Great online ordering experience. Prompt delivery. Accurate order. Friendly, properly masked delivery person. Couldn't have been any better.

Date of experience: January 22, 2022
Massachusetts
2 reviews
0 helpful votes
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Descriptions of dishes were limited
January 22, 2022

Descriptions of dishes were limited. Do I need to order more rice?

Date of experience: January 22, 2022
Massachusetts
1 review
0 helpful votes
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Ordering fee
January 22, 2022

What's with that. Never again.
Easy enough to place the order online. If I'm going to have to pay to make it easier for the vendor, I'll call and place the order direct next time.

Date of experience: January 22, 2022
Massachusetts
0 reviews
0 helpful votes
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Your website is terrible and needs to be updated to 2022.

Date of experience: January 22, 2022
Massachusetts
1 review
0 helpful votes
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Clunky interface
January 22, 2022

Clunky interface. Biggest annoyance you can't preview your order before submitting without exiting, no price breakdown until after.

Date of experience: January 22, 2022
California
1 review
0 helpful votes
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Third time ordering from Fat Ducks
January 21, 2022

Third time ordering from Fat Ducks. Quality and Delivery Exceptional!

Date of experience: January 21, 2022
Massachusetts
1 review
0 helpful votes
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I forgot my password, got the resent password and it didn't work!

Date of experience: January 21, 2022
Massachusetts
1 review
0 helpful votes
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Interface is clear and easy to manage on smartphone

Date of experience: January 21, 2022
Massachusetts
1 review
0 helpful votes
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Straight forward ordering
January 21, 2022

Straight forward ordering. Offers "Guest" checkout.

Date of experience: January 21, 2022