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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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Fine but when I tried to proceed as guest it erased my order
No reflection on delivery- restaurant had order wrong. Order a wheat wrap and got a white bread wrap. Hardly any steak in it. Bummer. Deliworks used to be great. Food was definitely cold. Driver got lost but it's happened before.
There was nothing to identify the size of the item I was ordering. I don't know if the pizza or sub or fries are a large or small. Please update that info. Also add cash for the tip calculator so the driver knows you are tipping just not with your card
It should give you a delivery time estimate before needing to place order
I would like to see an order summary on the checkout page and a dollar amount when adding a tip.
In order to get my burito to order I had to select an option with meat before i was allowed to add it. After adding i could select it in the cart and remove the option.
The web page freezes and its difficult to order and fill out the fields.
None of my Autofills worked, couldn't review order before hitting purchase without going back, then all my info disappeared and I had to retype everything. Not user friendly.
Great service! Got food on time and it was excellent
Seems that the food was sitting at the restaurant waiting for a driver for so long that by the time it arrived over an hour after ordering it was so cold we had to microwave some items and throw away fried items that were soggy and dried out as well as cold.
The driver was very courteous and polite but I wouldn't use this service again it wasn't worth the wait and loss of food
I had to re-enter the order. First time using Grabull. It took 90 minutes to arrive. Next time I'm doing carry-out.
I had to re-enter the order. First time using Grabull.
I put in a large order for my family and it was super easy to pull up and grab.
It took almost three hours for the restaurant to send my order.
Good app, I like the format. Restaurant was great. Idk if this review is for grabull or the restaurant I ordered from tho.
Ordered online and was told my order would be ready in 25 min. Got to the restaurant 30 min later and they said they didn't see the order come in and had not started it. I wanted another 20 min.
Default tip addition is not a feature I prefer to see
Thanks for letting me check out as a guest so I don't have to look up my password! Good website setup.
Good discounts. Poor user interface. Doesn't save card info.
Smooth experience! Interface was easy to use and the food arrived speedily.
Didn't get a notification as to when our food arrived so it sat outside in very cold weather for a while. - had to reheat and all of the appetizers weren't as good because we had to reheat.
Two of the dishes we ordered were missing over 50% of their components.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members