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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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I attempted to save a credit card in the user profile, because the name on the card I'm using is different than the name of the account. The form I entered the card information into had no way to submit.
Menu isn't clear, not sure what comes with the meat
Easy to place my order with a very well set up menu.
Easy ordering! And the food was delicious, fresh, not greasy. We enjoyed it very much. Delivery was early! And on a holiday, too!
UI says it's wants email address to keep you informed of order... then asks for other demographic data - I ignored because I assumed it was to create an account... no, it's to check out as a guest - once I followed next steps it prompted for credit card, which is what I would have expected... poor UI
Easy to use. App is reactive and reliable, no lags or hang ups. Easy to navigate.
First time on your menu, little confusing at first
It was hard to select pick up, not a full menu for selection has to write in the added ingredients.
The website was nicely laid out. Easy to use. I put my order in and 20 mins later my food was ready for pick up.
Wish there where options to edit your sandwiches and other things
Amazing items on your menu! Can't wait to try out the food... ive been hearing great things
There's service has been great every time we've used it! We use it approximately once a month.
No meat choices on two and three combo option. No option for specials.
Deliworks is not the best anymore, I looked at it and thought to myself and said what sandwich?
Lack of selection for spice level is quite disappointing.
I ordered sushi for 7pm on the website- then heard several missed calls and doorbells going as I was in the bath at 5.30pm… At least most of the order was supposed to be cold!
Hard to figure out how to delete and edit from the site
I showed up at 4:48 for a 4:45 pickup. Was told it would be another 15 minutes because they had just started making it. I explained I placed the order an hour before. Pizza maker was not very happy when I said I could not wait as I had some place to be in 15 minutes. I asked someone else if it could be delivered. He was very accommodating and said they would be there in 25 minutes. 45 minutes later they were delivered
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members