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Grabull

4.1

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Grabull Reviews Summary

The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.

This summary is generated by AI, based on text from customer reviews

quality
40
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Massachusetts
2 reviews
0 helpful votes
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Very easy and simple interface compared to other online ordering sites that I have used, and I have used a lot of different ones. This site is by far the best and easiest setup.

Date of experience: February 21, 2022
Massachusetts
1 review
0 helpful votes
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Fast Delivery!
February 21, 2022

Easy platform to use, Fast delivery, smooth transaction

Date of experience: February 21, 2022
Massachusetts
2 reviews
0 helpful votes
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Excellent
February 21, 2022

I was trying this place out because I received a coupon for half off one entrée, it did not work but the food was still very good :) I would recommend the butter chicken, lamb biryani, and the samosa's

Date of experience: February 20, 2022
Massachusetts
1 review
0 helpful votes
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It worked.
February 21, 2022

Used Grabull to order Indian food. It worked well. The food was as ordered even with the special modifications that we asked for. About the only issue is that the on-line menu is not exactly like the menu on the restaurant web site, so you may have to search a bit to find what you need. Otherwise, it was great.

Date of experience: February 20, 2022
California
1 review
0 helpful votes
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Trying to help out rest
February 20, 2022

Trying to help out rest. By using their preferred service but not really cost efficient.

Date of experience: February 20, 2022
New York
1 review
0 helpful votes
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Forcing me to type something here significantly worsens...
February 20, 2022
Updated review

Forcing me to type something here significantly worsens my experience.

Date of experience: February 20, 2022

If you're going to ask for feedback, don't make it hard.
January 11, 2022
Previous review

The experience of ordering was fine and pleasant.

The experience of leaving you five stars and not being able to submit that rating without filling out additional mandatory boxes that appeared after I clicked a star rating is awful.

Date of experience: January 11, 2022
Massachusetts
1 review
0 helpful votes
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Very good app
February 20, 2022

Very good app. The menu loaded quickly and the payment was easy.

Date of experience: February 20, 2022
California
1 review
0 helpful votes
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Met Expectations
February 20, 2022

Delivery was on time, professional, and respectful.

Date of experience: February 19, 2022
California
1 review
0 helpful votes
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I was over charged.
February 19, 2022

My complaints are not with grabull. But with the restaurant. I was over charged and the food was not good at all.

Date of experience: February 19, 2022
California
1 review
0 helpful votes
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Yeti Restaurant
February 19, 2022

Great service! Easy to use! I would like to see this for on line orders for every restaurant that I order from.

Date of experience: February 18, 2022
Massachusetts
1 review
0 helpful votes
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Clunky interface
February 19, 2022

Clunky interface. My order said "Grilled chicken" without specifying whether it was a burritto or quesadia. No place to order hot sause.

Date of experience: February 18, 2022
Massachusetts
1 review
0 helpful votes
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2182022
February 18, 2022

Didn't find account I previously established. Pizza was not hot on arrival. Order arrived more than an hour after order was placed.

Date of experience: February 18, 2022
New Hampshire
1 review
0 helpful votes
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Easy as pie. Pizza pie
February 18, 2022

Love your website. Stop making me say more than I want.

Date of experience: February 18, 2022
New Hampshire
1 review
0 helpful votes
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Very easy to access and guide through
February 18, 2022

Very easy to access and guide through. Very reasonable fee

Date of experience: February 18, 2022
Massachusetts
1 review
0 helpful votes
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Use Google pay
February 18, 2022

Use Google pay. Hate having to enter a credit card!

Date of experience: February 18, 2022
Massachusetts
1 review
0 helpful votes
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Online ordering should cost less not more with a convenience fee.

Date of experience: February 17, 2022
Massachusetts
1 review
0 helpful votes
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First time user
February 17, 2022

This has been the best experience ordering online for food I have had so far.

Date of experience: February 17, 2022
California
1 review
0 helpful votes
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Review
February 17, 2022

More item description. Had to go to another site to get better description.

Date of experience: February 16, 2022
Massachusetts
1 review
0 helpful votes
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Great service
February 16, 2022

Reliable and dependable- food was excellent and we would order thru them again

Date of experience: February 16, 2022
New Hampshire
1 review
0 helpful votes
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Gps
February 16, 2022

Should have a way to know when driver is here. Like doordash

Date of experience: February 15, 2022