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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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You should include the delivery time ahead of time prior to placing order vs. after checkout - I could have picked it up in less time
The deliverer kept me updated throughout the experience - from pick-up to approach to arrival. In addition, he couldn't have been nicer when he dropped off our meal.
I arrived at the restaurant 15 minutes after placing the order and they had no record of it. After denying it had ever been placed, I showed them the confirmation email. Embarrassed, they scrambled to fill it. Pretty much a total fail.
Drinks were not provide with initial order, driver had to return for second trip to drop off
Would be better if we could choose multiple options
Thanks $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
It's been fine, but it would be nice to be able to print the menu.
Gratuity is for restaurant and NOT delivery! I was surprised by this and glad the restaurant called me so I could tip the driver, and was sorry I hadn't known it in advance.
Good, I wish the total was visible on the payment screen
I'd like a quicker checkout option without entering email, OR an option that remembers me without creating another account and sharing a password
The delivery was faster than expected and the driver delivered excellently! However, the ordering process on Grabull's site made me select customization offers in my order, even where the customizations should have been optional and all cost upcharges. I ended up ordering different food than I had planned to try to avoid some of these extra customizations made mandatory by Grabull's site, and still had to request one customization I didn't explicitly want for what I did order. Furthermore, the tip listed given to the driver was over $1 less than the tip I left through Grabull, inexplicably and unexplained or announced! I wish the ordering experience was better, but I was impressed by my driver's speed, courtesy, and professionalism.
It would be better if I could keep my card in the system so I don't have to get it out each tome
I'm very upset about the15% default auto gratuity - I shouldn't have to tip to pick up an order.
Good, pretty intuitive website. Could improve the credit card expiration date entry.
Had only two people working and placed my order online and then by the pickup time they had not even made it yet. Had to end of waiting extra 20 min to get order. Be more realistic on the pickup times if you only have one cook working. Very frustrating when on a tight schedule.
Order was suppose to come for 640, delivered at 7:15 ish 7:20. Tried going to get the food myself the longer it took for the driver to get to the restaurant, had to turn around half way there when I saw they finally picked it up. Shouldn't have tipped the driver extra. Kind of rude, kind of off putting.
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I don't know how, but I thought I selected the 15% tip option when completing my order. Apparently I failed to do so. Please research who my driver was and let him know how much I appreciate his kind and gentle manner of pointing out that gratuity was still anticipated in that moment. He is an excellent individual.
Easy and so much cheaper than other delivery services
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members