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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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Ordering was easy but I couldn't figure out how to check cart before I ordered
Good experience, easy and complete... Hope the food is as good
You should put the end price under the tip and donation option before you confirm your order.
The app kept adding food i looked at! Which i did not add. It was troublesome
Thank you! We are very hungry, and we appreciate your service greatly
Ur site sucks. Info entry never works and it's bad
I hate that I need to give you my phone number address email address and all the other bull$#*! just so I can order a $#*!in sandwich.
Decently compact UI, though it did make finding certain items harder
Erased my cart after signing in, cannot even put "#" in the special notes for my community's gate code for entrance
According to the menu, I was under the impression I could choose what I wanted and what I didn't want on my pizza and on my salad. No one read my choices, and I ended up with foods I dislike or can't eat. I ended up throwing out the pizza as I found it inedible.
Dislike having to type my credit card info when it is stored in my phone.
Experience was what I expected. Ordered my food on my phone, walked in 20 min later and it was ready.
No review. You shouldn't force someone to leave a review if they don't want to *insert eye rolling emoji*
Smooth sailing so far. Creating order and payment info was simple
It timed me very fast the first time but after that I was very thankful to just order yummy food!
When I picked 15% tip, it showed up in total. When I confirmed, no tip shows, so I have to go down and leave a cash tip with doorman. Or worse, I'm being charged for the tip, but it's not showing and I'll leave double tip. This is the second time this has happened.
Why do we have to click on a checkbox to select an item instead of just clicking anywhere in the box?
The tip percent did not show up until I clicked on a different percent (it defaulted to 15%, so I had to click on 20% for it to show up).
I received an email two days after my order, which said, "If you haven't received your order yet, wait 24-48 hours then send an email to *******@grabull.com." That doesn't make any sense. Do you guys do other things besides food? An hour late for a food delivery is already way too long, so several days late is completely crazy.
Not so easy to use. When I clicked cancel for item (in the menu), they weren't removed from the cart; I had to cancel them again from the cart.
Everything we ordered was amazing. Fried chicken was delicious.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members