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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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My order was missing the two juices I ordered for my children and I immediately called the customer service number provided. The man who answered was in place that was very hard to hear him due to significant background noise and distraction. People talking, loud video game/tv and/ or outside noise that made both him and I hard to understand. He said he would call the store and put me on hold. He came back and said he'd have to call back to the store to talk to a manager for the refund. I informed him that I just actually wanted the drinks i ordered and not a refund. He said he'd call me back in a few mins. I did not get a phone call back for almost 2 hrs to inform me I was being refunded.
Order was ready, delicious food, and promptly on time.
Sometimes have to look up what something on the menu is. I like it when the description is enough.
Very good but would be helpful to know how much of certain menu items come with the order
Missing some topping choices i. E ketchup for the sub
Can't see summary of order or charges before confirming
Was unable to reset my password, despite being sent a one time password. Unable to use right lick functionality to easily fill out forms using LastPass. Green text on a white background for the user login form is hard to see clearly. Very unhappy with the user experiance compared to other platforms
Last time a person delivering food called me and DEMANDED a tip. She/he conditioned delivering food on receiving a tip. While I refused, she/he advised me to change the delivery company.
Please note that I pay a delivery fee every time. I would be grateful for changing the policy. This situation was troubling.
Some ui bugs on checkout. Exp date shows as 4 digits smashed together, not separated by a slash. Didn't recognize fields were filled out and blocked checkout until I cleared them and reentered the data.
I did have cash to pay but that was not an option but overall the process was very simple and self explanatory
Easy checkout. Menu could have a different layout though.
Checkboxes rather than radio buttons for spiciness level are wrong. Scroll behavior on menu is distracting. Payment form is hard to use (eg no spaces between each group of four CC numbers).
Your online ordering does not contain all ingredients for pizza and is unable to create half pizza / half pizza orders.
Descriptions are limited and do not specify all ingredients on your items.
This site is easy to use. I am looking forward to trying your food for the first time.
The ordering process was easy. This was a fast process and an appreciated service.
Good experience, easy checkout. Will do again. Thanks.
Breads are found in 2 different places on the menu? Otherwise fine
Not much to say, just your average online order placement.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members