On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The only reason I ordered online was to avoid the wait, they had no idea an order was made. I am glad I printed the receipt. Still had to wait. Will never order with your service again.
The only flaw was they didn't ring the doorbell when the food arrived.
If you could get the food here any earlier that would be great. I'm new in this position and I'm trying to keep it. Not familiar with the area and it took a few minutes for me to find a nice place to order the lunch.
Grabull is always an easy payment option. Simple layout and secure payment -- what else do you need?
My only issue is that I'd like to change my password. It seems the one I remember, and have noted, is not correct for some reason.
Easy enough steps and very easy to complete and quickly
Great food but asked for it to be delivered at 8 and it arrived at 6.30
Easy to use and quick. Right on time and food was still hot.
Would be great if you could store credit card info
Clunky app. Doesn't allow me to choose a Caesar salad with grilled chicken. I have to put the chicken in the comment box. I don't know the real price when paying because of the chicken. I created an account during checkout and it removed all items I had put in cart! Had to start over.
Password failed twice & had to reset but still didn't work. Ended up ordering as a guest.
Some errors and inconsistencies in menu but nice and extensive
Website is easy to use, nothing confusing or misleading
KICKASSKICKASSKICKASSKICKASSKICKASSKICKASSKICKASSKICKASSKICKASS
Usable delivery site. It works exactly how you'd think it would.
Hidden fees not revealed until after you place the order.
Easy website, easy to pick exactly what you want on each item
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members