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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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Seems fairly easy and seems safe for the order with cards etc
Taxes and fees line is opaque; show them separately
Quick, easy, simple -- no issues ordering. Biggest perk was this was all done at a price MUCH lower than the competition.
Great! Very easy to order and quick to check out and pay
The pizza came very fast and it was very good. Would definitely get it again
The website changed my delivery address (Lowell MA) to my billing address (Stafford CT). The driver was AMAZING and made the 40 min trip to my destination and was so kind and understanding. He got an extra tip for sure!
Even after waiting as long as the confirmation email said to, our order was not ready, and even on reminding the staff they had to go find the order and it still took another 15-20 minutes (for 2 burritos).
The elements on the order forms don't have the correct attributes to allow the browser (macOS Safari in my case) to autofill things like credit card numbers. Weirdly, the one exception of this was CCV input field. Unfortunately, even though it prompted me for my CCV correctly, choosing to autofill didn't work, as the input field remained blank.
Also, the modals for customizing particular menu items when ordering don't handle narrower window widths very well. Some options weren't hidden until I widened the window.
Filled cart, then cart emptied when I tried to pay as a guest.
Awesome food! Nice people! Great service! Worth it
The driver gave us the wrong order - after it was brought up to our office suite I noticed the order seemed small (it was meant for 4 people and only had enough for 1 when I looked at the receipt taped on the outside of the bag) so I called him right away. He came back with the right order.
I suppose Grabull was fine. Mike's sucks. Wasn't the sandwich described on their menu. Everything I asked for on the sandwich was ignored. And when I specifically asked for no pickles, I got pickles. This cost me $15!
Menu design does not allow to add for instance, an extra enchilada to a combo order, or individual main sides as needed.
Should have stayed with direct delivery from the restaurant, upcharge ridic AND no marinara sauce for my tenders
Driver was timely and quite pleasant! Food was still hot when it was delivered.
Easy to use and quick to navigate makes this app very helpful!
The only reason I ordered online was to avoid the wait, they had no idea an order was made. I am glad I printed the receipt. Still had to wait. Will never order with your service again.
The only flaw was they didn't ring the doorbell when the food arrived.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members