On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy to order. Annoying to edit items - need to remove and add item with different option
Would like to be able to edit items in cart
First time using any type of delivery service if not provided by the vendor. Driver was timely, pleasant, no issues. So far, so good
Convenient for placing orders. Please indicate which menu items are vegetarian/vegan.
Wish I could make substitutions for rice and other things in the combination plates… I don't eat pork so I would like to switch to a different style fried rice, even willing to pay extra money but unable to.
Doesn't allow autocomplete from lastpass for my credit card and it didn't save my address from my last order. It also makes me enter my zip code twice. This is a pain to order with.
Your app is a pain to use. It doesn't allow autofilling of fields from my password manager. Takes 4 times as long to order.
It was fine. I order my food and it came. The end. Thanks.
I. Placed the order before I left work, took 15 minutes to get there they said they didn't receive any order then they check computer, and found it got a confirmation it would be 15 minutes, took 35 minutes.
Grammar is incorrect on payment entry. Otherwise smooth site.
User friendly. I have never experienced any issues or glitches.
It's user friendly and accurate. I have never had an issue.
It went well. I'm not sure why your survey requires fifty characters.
This is confusing to look at on My phone. It asked for my zip code 3 times?
Efficient ordering site. Quick, thorough and easy.
Order came on time. Delivery was no problem.
Items were very spicy even though we indicated "mild" on the online order.
Very reluctant to do online ordering again.
A drink is included in the order. But when I opened the bag at home, the drink was missing. I should have checked...
No crazy fees, and seems like you don't squeeze the restaurants too
Easy to use once I figured out the payment options
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Food Delivery Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members