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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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Food was left on the garden wall, not by the front door. It was visible to anyone, and could have been easily stolen.
I tried to place the order in the app but when entering credit card information I was unable to see and select the expiration date. The page that opened was blank. As I pointed at random places and went back to the main screen a random combination of month and year would appear.
Menu descriptions incomplete, hard to login.
Didn't order an item on recent order(orange juice) item was added and I was charged for it.
Do not show total before ordering so I cannot see your fees. $#*! move
Easy to use. There is some weird JavaScript on the confirmation page, though. That's weird :)
Pizza and Calzone were delicious, but they never received the order from Grabull and I had to wait for 20 minutes for it to be made from scratch.
I forgot my password and did not get the reset link for a long time.
I should be able to view my order when checking out
Please don't add fees without explanation. My cart said $50 but at checkout it was $55 not including tip.
I didn't like that there is a 20 dollar minimum because I had to order more food than I will actually eat.
Taste is the "Key to Success"! Therefore, if you have the utmost confidence and skill in your endeavors, you will truly succeed!
I ordered ice cream I did get a text but it did not have my address, it showed a different address. But they never called or ran the doorbell when they delivered, just a text and left my ice cream outside in 80 degree weather.
Sites program should have option of indicating topping(s) selection as half on pizza as needed.
Driver showed up promptly and food was nice and hot
Great website - reasonable delivery feed. Would use you over DoorDash any day.
Order seemed to work OK, but got a bunch of debug info on the confirmation page - transactionResponse, responseCode, code, name, resultCode. Oopsie. ;)
Good experience, hate having to make accounts though
Why is my order transferred to Uber and why when i go to track the order does it tell me that the tip i left is $6? I left a $10 tip. Is Grabull or Uber skimming the tip? Not cool.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members