On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Website needs work, including password functionality
Forced me to substitute my fries in order to place my order adding. 75. I wanted the regular fries and was not allowed to
Do so
The ordering process was actually quite good, so kudos! The credit card entry process was bad because you state the format of the expiration date is "MM/YY" but your form will not accept the "/". You should fix that. Plus, my bank declined GRABULL transaction, so you're coming up as a fraud business.
It never remembers the password. I have to use " Forgot Password" and send Code every time I use this application. Thanks.
Great food! Very impressed especially the mac and cheese
Order of the menu is not intuitive. Should start with appetizers, beverages in between lists of entrees is also strange
This site was very difficult to use. Navigating was nearly impossible, filling out fields to pay was difficult, and menu items didn't have descriptions.
You should make it easier to pay without checking in.
Driver arrived, but did not follow instructions. 5 min extra for driver, sorry he had to wait.
So far it seems like a simple and effective sight.
Easy to find stuff. Not sure how many people one dish feeds
When ordering, you should not be required to select 3 sauces. It should just require you to select at least 1. Also, adding coupons to your order should be more straightforward.
I don't understand how a website can have a tip line and then not forward them along to the hardworking service members. This is misleading and in some form illegal.
Ordering online is not great. You can't see the dish. You can't see what's on some of the dishes. Very Limited.
Order review/confirmation screen should list items being ordered
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members