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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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Error messages in checkout and the whole experience is a bit odd.
Difficult to use app, ended up ordering twice and receiving twice the order and being charged twice. Will never use it again
I find this site hard to maneuver especially to get a good idea of the menu items and what each contains.
I'd like more of a description of the menu items.
Password issue trying to log in. Slow to receive forgotten email password.
The food was amazing and arrived in a relatively timely manner. The delivery driver did not call me or ring the doorbell when the food was delivered so after a while I checked the front door and the food was there! Not sure how long it was there but by the time I got to it, it was cold. It would be good if there was some sort of way to notify the customer when their food is dropped off. Ordering online process was fine up to that point.
This is probably about the 3rd experience we've had with food ordering issues because Grabull didn't appropriately send orders over to the restaurant. We've eaten from this restaurant for years, but only ever have issues since they've started using Grabull if we online order and don't just call.
Would love to have a PayPal or Apple Pay option. Thanks!
Wish there was more pictures on Grabull or Fat Duck's website, but ordering was fine. Easy to use website.
Customized my order through instructions and feel like it'll go great
:)) )))))))))))))))
The owners of the restaurant was very polite and made sure that I received everything I paid for. The food was delicious, can't wait to return
The food was really delicious and very fresh and service was great.
No place to directly see the itemized result of choosing % tip... The total order price would update, but i would have had to write down the total before tax to calculate it.
Trouble using check mark selectors in landscape mode but otherwise a good experience
Experience with the establishment was perfectly fine. Although they did get one item wrong in the order.
Easy to order, but did not arrive on time. Was 35-40 minutes late.
Menu checklist for Indian restaurant says "check only one box" when you need to check two eg ordering a curry and checking the boy for both "lamb" and "hot". I suspect this is just lazy web design.
App forgets my credit card info after typing it in and navigating back to the food menu
The restaurant menu stated a 20% off discount for delivery and pick up and i only received a 10% discount upon checkout please refund my credit card asap the difference. ~ Thank You
So far so good. Hope the pizza is as good as it used to be. I came from Gloucester for a Romanos Pizza.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members