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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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I was able to find the food fairly quickly and notabley add it to my cart and the order went through
The checkout process would be a lot better if you had an option to pay with cash since I am picking the order up
Some items from website menu are not available for order
Food was ready on time and absolutely delicious - as always.
My chips and salsa were not delivered with my order and no one called/rang the doorbell to let me know my order had arrived.
Casablanca rectified a Grabbull error as soon as I arrived and showed them my order. I ordered a pickup online which Grabbull screwed up and they called to checkin with the owner after my arrival. Casablanca is a favorite spot for us. Authentic Moroccan food that is all made in-house by the owner herself. We love everything but salads added to the Korma is my favorite. The falafel platter is another favorite. Plus all of the Tajikistan. Oh! The Humus & Baba Ganoush are the best I have had - creamy and subtly spiced. Super for takeaway or catering. You must try it to believe it.
I love Italian brothers, the food is so good and the owner is a really great guy who has been so nice to me for years now.
I placed order with area restaurant through Grabull, was provided with a delivery time and delivery arrived 5+ minutes ahead of schedule. Everything we ordered was received. And food was still hot.
Pretty smooth but I hate having to create another account and add payment information to another website. Would like a pay when I get there option.
One minor issue was that the system timed out as I was ordering! Had to enter in the entire order for 6 people and payment info all over again.
The main problem was that we ordered online, then showed up at the restaurant 10 minutes later. They hadn't even started the order because they didn't get it yet. The manager was not on site and didn't immediately send the order to the employees at the restaurant. The ordering system also didn't block out menu items that were not available, so after arriving, I was asked to pick two other dishes to substitute for the ones that they couldn't make due to lack of ingredients.
The wait time as a result of the poor app and poor management communication was 1 hour. I will not use Grabull again.
Second, when I read info on the app site, the English grammar is so unprofessionally written, as if by someone from another country who was too cheap to hire someone to clean up the writing for them.
Timed out as I was ordering! Had to enter it all again.
Website functionality broken. I get code at the top of the page (under the menu) after submitting my order. Also, no option to pay in cash at pickup.
Interface slightly confusing at beginning (got locked into delivery instead of pickup & had to back out until I could change it).
Very convenient but it would be nice to see what one has to pay *before* putting in cc info and submitting for payment.
Not easy to navigate, session expires quickly, discounts don't appear until checkout (one can't help but wonder if it will, why wait until after card is charged?).
Only site that doesn't let me auto fill my credit card number
Not as fast or easy as Uber eats and no option to add side sauces for fries
Unusable garbage interface, ten second lag on all input forms, next time would rather overpay on literally any other portal.
Coupons didn't automatically apply when I clicked them.
For some reason question about delivery/pickup comes *after* pushing the first menu choice button. Should be either before order or after it.
I created my order, went to place it, you suggested I create an account, so I did. You then forced me to completely recreate my order.
I am annoyed that I am forced to complete this survey. Everything was fine up until this. Now I am annoyed
Hi, First time using Grabull. Overall good experience.
I somehow did not enter tip correctly on site, glad I saw that snd was able to tip delivery person. Who as mist pleasant.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members