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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
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It was truly a magical unforgettable yet truly whimsical event
My food was ready and hot when I picked it up. Thumbs up for ease of ordering.
I used this service to order food after work and it told me the wait time so I was able to walk around a bit before showing up for my food. I just had to show them my email receipt and got my food.
Doesn't let you see what is in your cart before paying
Your software adds items to the cart BEFORE you click "add to cart". I have mistakenly ordered an extra pizza twice. Also there is no confirmation screen that shows the order in full before you commit to "place order." If there was such a screen I would have noticed the high total just before finalizing the order and gone back and corrected it. Also, just the fact that there's no grand total amount shown to you after you've added a tip is pretty annoying. I realized recently there is essentially a hidden fee charged by the restaurant that is not revealed to you at any point as a line item in the process of ordering. That leaves a bad taste in my mouth.
It's a nice website but needs some work like pictures of what you're ordering and the oxtail option and such.
Food was delicious. Instructions were not followed
I waited 45 minutes for my order, I had to call and they told me they never got it and I argued with them and then they blamed it on there I pad and said they never seen it and she was like "oh wait, there it is" and she said I am sorry I am going to make it now and send it over, it was over an hour late
Easy order, easy pay, just pick up your order at the allotted time.
Very good and easy to navigate, understand and I just like it
Grabull service works. There should
E better options for choosing what to include on food.
Kudos to the restaurant for knowing how to be decent towards patrons.
The curly fries should be replaced with a better less burnt look and flavor. Or maybe they are just overlooking it.
Decided to give it a try. Would have been $1 cheaper to use DoorDash since I have the dash pass.
Fee is too high (more than $5) for a pick- up order.
Somewhat difficult to navigate, search function doesn't work.
I ordered the food but didn't include the tip because i was going to pay cash tip. Order was not picked up because of this reason. Restaurant owner ended up delivering the food.
Theo's is wonderful and ordering online through grabull was easy And ready when I got there for pick up.
Always easy ordering and super quick
Easy to find items on menu and add them to the cart. Easy checkout
Haven't had a problem yet and would certainly cut 'em some slack if they ever did screw up considering their track record so far.
Always delivered in the projected delivery window, polite service from driver.
The ordering is so easy. The online form walks you through every step in such a clear way.
Bad UI, click item to order and then it has a pop up which also has a button to add to cart, just makes no sense. The CC entry field for date is just weird due to not being able to add a slash. The whole CC area just appears a little suspicious and does not provide any sense of secure usage
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members