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GourmetGiftBaskets

3.2

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GourmetGiftBaskets Reviews Summary

GourmetGiftBaskets has a rating of 3.2 stars from 475 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GourmetGiftBaskets most frequently mention customer service, beer bucket and next day. GourmetGiftBaskets ranks 3rd among Gift Baskets sites.

service
179
value
180
shipping
180
returns
40
quality
175
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Virginia
1 review
0 helpful votes
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Perfect Gift
June 4, 2019

The cookies were wonderful! This was perfect as a last minute treat for our daughter who wasn't going to make it home for her birthday.

Date of experience: June 3, 2019
AE
1 review
0 helpful votes
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Happy Recipient
May 28, 2019

I purchased this gift basket as a gift for a wonderful mother and the presentation was amazing. The recipient of the gift thoroughly enjoyed it and said it was put together very nicely.

Date of experience: May 28, 2019
Nevada
1 review
0 helpful votes
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I bought a dozen white chocolate strawberries. A few of them came out cracked and did not look right. I contacted customer service and they were replaced with in days. Best customer service I have experienced with these types of companies.

Date of experience: May 20, 2019
New York
1 review
0 helpful votes
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Sent to college for daughters BIrthday. Afraid it was going to be melted by time she finally picked it in mail room and they offered refill d or to reship. It was perfect

Date of experience: May 13, 2019
Florida
1 review
0 helpful votes
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I've used Gourmet Gift Baskets on several occasions. Everyone who has received the baskets has raved how good the snacks were. The baskets always arrive on time. Awesome gifts!

Date of experience: May 6, 2019
Georgia
1 review
0 helpful votes
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A year ago I ordered from Gourmet Gift baskets and sent a care package to my son. Unfortunately I transposed his house number and it was delivered to the wrong address. After speaking with customer service and also UPS to try and retrieve the package it was concluded that UPS could not retrieve the package. Of course I was not pleased. Fortunately Gournet Gift baskets was kind enough to give me a credit towards my next order. Which I used and am thrilled to say that my son loved his cake. I am pleased and satisfied with their customer service, quality and the delivery.

Date of experience: May 3, 2019
New York
1 review
0 helpful votes
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I bought 2 Easter towers for my grandsons. They absolutely loved it. The oldest one said the everything tasted so fresh and the youngest said it was so yummy. I definitely will be ordering my gift baskets from here again. Delivered on time to.

Date of experience: April 29, 2019
Virginia
1 review
0 helpful votes
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Springtime Gift Boxes
April 30, 2019

I have purchased many gifts from Gourmet GiftBaskets and have never been disappointed. The most recent was filled with treats for my nephew that he loved. His Mother was also thrilled with the beautiful reusable boxes.

Date of experience: April 29, 2019
Indiana
1 review
0 helpful votes
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Amazing!
April 23, 2019

Ordered a last min basket for Easter. So many options to choose from! There were MANY shipping/delivery options. Had it shipped and received it in 4 days! No extra charge for the shipping either! Very impressed with this company! Plan to use again.

Date of experience: April 22, 2019
Canada
1 review
3 helpful votes
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I gave a 3 week notice for a birthday gift, and even an extra 2 day cushion... Still has not arrived... I will have to purchase another gift ELSEWHERE... Kinda defeated the purpose of planning ahead...
They were happy enough to charge my credit card promptly.
I emailed to complain, but no response!

Date of experience: April 13, 2019
New York
1 review
1 helpful vote
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Above expectations
April 7, 2019

Couldn't be with our daughter for her birthday this year. First year away at college and she was so happy and surprised by her cake. She also said it was sooooo yummmy. Red Velvet, her favorite.

Date of experience: April 5, 2019
New York
1 review
0 helpful votes
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I sent this to my husband for his birthday and he LOVED it! Excellent choice and delivered right on time

Date of experience: March 25, 2019
Virginia
1 review
0 helpful votes
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Awesome care package
March 23, 2019

Sent a care package to my grandson who is in college. He was thrilled with it & loved the snacks. These make awesome gifts to students or anyone. Fast service & everything arrived in great shape. Will purchase again.

Date of experience: March 22, 2019
California
1 review
2 helpful votes
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Undependable never again
February 14, 2019

Ordered valentine gift for wife didn't arrive. They blamed 3rd party shipper they didn't bother to let me know it wasn't coming. I called them late valentines day no apologies.

Date of experience: February 14, 2019
Tennessee
1 review
3 helpful votes
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The original basked I received as a gift had moldy oranges and stale crackers. The snack boxes were 2 -3 times as large as the contents inside. I was then sent a replacement basket. This basket contained no fruit but was of even poorer value - a cardboard prop occupied half the basket and snack boxes were set on top of it so that the basket looked far larger than it was. Again, almost every box was sized two or three times as large as the snack inside. In addition, these are not "baskets," but rather cheap cardboard containers. If gift givers knew what these actually looked like, they would be terribly disappointed. I was angry that my family member had spent any money at all on this.

Date of experience: January 14, 2019
Massachusetts
1 review
0 helpful votes
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I've been using GourmetGiftBasket for many years. It made me think, "why do I always seem to use GGB?" Three reasons
1. Consistent high quality of products and service.
2. I can send a GourmetGiftBasket to anyone for any reason! From condolences to the happiest holiday there is always a great GGB.
3. I've received 100% "thank you" for sending a GGB. It makes me feel good!

Date of experience: January 7, 2019
Delaware
1 review
0 helpful votes
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Purchase the cheese cakes with 100% confidence. Have purchased at least 15 of them over the years and each time the recipients have been delighted. I know some have become customers from my initial gift to them.

Date of experience: December 28, 2018
New York
3 reviews
3 helpful votes
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Mostly empty boxes, not much food. For $200 I was expecting something worthwhile, not boxes that are 1/4th filled with snacks. Very disappointing and an embarrassment to have this gift basket be received by my family as a present. Never again will I purchase from this company.

Date of experience: December 26, 2018
New York
1 review
0 helpful votes
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I absolutely love their service. The basket I ordered was beautiful.! It arrived quicker than I thought possible.! Love Love Love this service.!

Date of experience: December 25, 2018
Florida
3 reviews
3 helpful votes
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My daughter lives out of state. I ordered her the gourmet baked goods basket. I had a choice of next day, two days away or five days away. Her birthday happened to be 5 days away so I chose that date I knew she would be home. It never showed. I checked tracking and it was literally 20 minutes from her home the night before her birthday. We are now 2 days AFTER her birthday and still no delivery. Gourmet gift baskets says, sorry but FedEx ground doesn't deliver on mondays, it will be there tomorrow(Tuesday). Um, 4 days late! And no retribution other than refunding the shipping charge. I'll never use them again for supposed family owned and operated, they treat you like a big corporate number, not a person Totally ruined a birthday surprise

Date of experience: November 19, 2018

From the business

Family owned and operated in scenic New Hampshire since the beginning, GourmetGiftBaskets.com is a different kind of gift company. In 2002, they began making beautiful gifts with the utmost care, artfully arranging each one by hand. To this day,...