GourmetGiftBasketsReviews 475

I purchased a spa gift basket for a girlfriend to be delivered the Tuesday after her surgery. I received an email confirmation from Gourmet Gift Baskets on the date the item was to be delivered and the status said "Complete". On Friday, I saw my girlfriend and asked if she received the gift basket I ordered, she said "no". I tried contacting GGB on Saturday morning, but the business is closed on the weekend(?). So on Monday morning, I called to inquire. The customer service rep was RUDE and CONDESCENDING. She told me I had chosen a future date for delivery and told me she would email me proof that I had done so. I told her to send me the proof, and nothing ever came through on my email account. Coincidence? She argued with me that I was CONFUSED! No amount of reasoning with her mattered. I told her that since the item had not been delivered (her own confirmation), that I would like to cancel the order and have her refund my account. She then claimed the item was "in transit" and that she would need to retrieve the item first before she could refund any money. She also stated that they would charge a $15 restocking fee. I told her this was unacceptable. I was basically being manipulated into accepting new terms for a purchase I had already made. My options were to forego delivery altogether (they would claim the item was delivered, when it was not), or pay a $15 restocking fee to cancel the order. Either way, they get your money. No resolution. I believe, based on several other online reviews of this company, that the business is fraudulent. BUYER BEWARE!

Sending a gift basket to a coworker's hospital room. After multiple attempts at speaking w/their customer service, it wasn't until 2 days after the order I was advised the room # was cut off on the shipping label. Apparently there is a maximum # of characters per address field, that I wasn't made aware of & it was my fault. Yet, my confirm email had the complete address. To correct the address I was charged $11 and then to send it else where they were charging me $15. I initially requested overnight delivery & after all said & done the shipping cost more than the basket ordered. At the point of utter aggravation, I canceled the order & requested a refund. I asked for an email to confirm cancellation, I have yet to receive that. I was advised it can take up to 2 weeks for a refund to my card.

I've received two gift baskets from this company, and both had issues. The company included their brochure with the basket. When I looked up the basket in their brochure, I discovered that half of the products had been substituted with items that cost less (peanuts for chocolates).

My second basket was a fruit basket. When I received it, all the pears were black with the skins rubbed off from the scratchy excelsior that they were placed on. They didn't put any kind of waxy paper stuff between the fruit and the excelsior. There was pear goop on my basket.

I contacted the company both times. The first time I told them what was missing, and they sent replacements. The second time I called them, I told them to credit my uncle's account for the basket. Both times they made excuses, but in the end came through with replacement items. We're still waiting for them to reimburse my uncle.