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GoToGate

3.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.


gotogate.com
Founded in 2009
Miami, FL, United States
+197
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GoToGate Reviews Summary

The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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For me is super easy and convenient. Always the best prices.

Date of experience: July 15, 2025
California
1 review
0 helpful votes
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Affordable price when emergency
July 25, 2025

Will always use this site for booking family tickets because their prices are affordable especially when travel for emergency.

Date of experience: July 15, 2025
Belgium
1 review
0 helpful votes
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It was generally a good experience except for the number of options for the addons that just much more time than it should.

Date of experience: July 13, 2025
Morocco
1 review
0 helpful votes
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Go To Gate makes it easy to purchase airline tickets at reasonable price and suitable timings

Date of experience: July 13, 2025
Nepal
1 review
0 helpful votes
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Good and easy to do bookings
July 23, 2025

Good and easy to do bookings. It gave me an extra option for the flight thanks

Date of experience: July 12, 2025
Georgia
1 review
0 helpful votes
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Constant Upselling - Frustrating
July 23, 2025

Every section of the website tries to upsell you on everything possible. It's very annoying and takes a while to get to the part of the website where you actually purchase your tickets.

GoToGate attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 12, 2025
California
1 review
0 helpful votes
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Many choices of flights, flexible terms, easy to book, great prices

Date of experience: July 12, 2025
New Hampshire
1 review
0 helpful votes
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Very easy and cheaper than the actual airline website
I recommend this service. Very happy with it.

Date of experience: July 12, 2025
GB
1 review
0 helpful votes
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WEBSITES like justfly would not allow me to input accurate booking information due to me being from Zimbabwe. On GOTOGATE everything was seamless.

Date of experience: July 12, 2025
Massachusetts
2 reviews
0 helpful votes
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The website failed to update when the flight became fully booked. I tried to book several times before giving up and trying another site, which was able to tell me the flight was fully booked.

Date of experience: July 11, 2025
Uzbekistan
1 review
0 helpful votes
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It was accurate and easy to choose options and seems so professional

Date of experience: July 11, 2025
Puerto Rico
1 review
0 helpful votes
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So far so good, great experience, easy step booking. Thanks

Date of experience: July 10, 2025
Oregon
1 review
0 helpful votes
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The nickel and diming for every service is beyond ridiculous. Having to click "no" to such a large number of trivial services made for a poor experience purchasing.

GoToGate attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 10, 2025
New York
1 review
0 helpful votes
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Fast and easy to complete the process. Appreciated the reminders to check name and contact info as I found a mistake.

Date of experience: July 10, 2025
Sweden
1 review
0 helpful votes
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Very good experience
July 20, 2025

The whole booking process was very easy.
I would also add that I have just travelled on flights booked before which ran very smoothly.

Date of experience: July 10, 2025
Spain
1 review
0 helpful votes
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Vuelos retrasados
July 20, 2025

Lamentablemente vuelos retrasos sin poder concretar destinos

Date of experience: June 17, 2025
Portugal
1 review
0 helpful votes
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I'd like the option (maybe I didn't see it on your website) to pay in Euros

Date of experience: July 9, 2025
Argentina
1 review
0 helpful votes
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Great experience but...
July 19, 2025

English is not my mother language but I will try to do my best. Everything was perfect until the payment moment where there was a last minute increment in the price. It surprised me, not by the amount but the moment. It is not funny.

Date of experience: July 9, 2025
Latvia
1 review
0 helpful votes
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Has changed the price
July 17, 2025

When I started to book repeatedly the price of the tickets has been changed - the price increased for ~5% at least :(

Date of experience: July 7, 2025
Virginia
1 review
0 helpful votes
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The price increase was unexpected, but that was not in my control.

Date of experience: July 7, 2025