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Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.
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For me is super easy and convenient. Always the best prices.
Will always use this site for booking family tickets because their prices are affordable especially when travel for emergency.
It was generally a good experience except for the number of options for the addons that just much more time than it should.
Go To Gate makes it easy to purchase airline tickets at reasonable price and suitable timings
Good and easy to do bookings. It gave me an extra option for the flight thanks
Every section of the website tries to upsell you on everything possible. It's very annoying and takes a while to get to the part of the website where you actually purchase your tickets.
WEBSITES like justfly would not allow me to input accurate booking information due to me being from Zimbabwe. On GOTOGATE everything was seamless.
The website failed to update when the flight became fully booked. I tried to book several times before giving up and trying another site, which was able to tell me the flight was fully booked.
So far so good, great experience, easy step booking. Thanks
The nickel and diming for every service is beyond ridiculous. Having to click "no" to such a large number of trivial services made for a poor experience purchasing.
Fast and easy to complete the process. Appreciated the reminders to check name and contact info as I found a mistake.
The whole booking process was very easy.
I would also add that I have just travelled on flights booked before which ran very smoothly.
English is not my mother language but I will try to do my best. Everything was perfect until the payment moment where there was a last minute increment in the price. It surprised me, not by the amount but the moment. It is not funny.
When I started to book repeatedly the price of the tickets has been changed - the price increased for ~5% at least :(
Answer: Yes they are scammers operating from unknown destination No phone number and no e-mail correspondence Criminals that stole my $1800 with no apology
Answer: Dont bother mate they have stolen your money like over 2000 other people goto your bank and airline and start to gather evidence.
Answer: Passengers' money is too little, who cares. Even if you were cheated, as an individual passengers, you won't shake the whole tree. They want your money, nothing else, like a pirate or thief.
Answer: They grabbed the credit card from passengers, of course, they will take as much money as possible from your bank account. The break the policy from the US department of transportation, but they don't care, they want your money. The best thing is not to purchase ticket from their website. Stay away! https://www.going.com/guides/refund-for-fare-drop

