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GoogleReviews 867

2.1

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Google Reviews Summary

The overall reputation of the company reflects a mix of strong capabilities and significant customer dissatisfaction. On the positive side, users appreciate the extensive range of products and the user-friendly website, which facilitates easy browsing and ordering. However, negative sentiments dominate, with frequent complaints about inadequate customer service, delivery inconsistencies, and perceived negligence regarding user privacy and security. Many customers express frustration over the difficulty in resolving issues, particularly with account security and content management. To enhance its reputation, the company should prioritize improving customer support responsiveness and addressing service reliability concerns.

This summary is generated by AI, based on text from customer reviews

service
186
value
170
shipping
127
returns
120
quality
168
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Florida
1 review
3 helpful votes
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Google has changed the news page and it is now not worth looking at. The more they change google, the better bing is becoming. Funny how Microsoft seems to be getting the home page right and google is chasing Microsoft... and getting it wrong in the changes they make

Date of experience: June 30, 2010
Kentucky
6 reviews
34 helpful votes
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Buzz
June 7, 2010

Buzz. Buzz. Buzz.

Parents need to know that Google's free social networking site and messaging tool makes adding friends as easy as emailing them -- or just accepting the recommended contacts from the service itself. Google's attempt to compete with the increasingly popular Facebook offers many of the same features and network-expanding focus of Facebook. However, there is concern -- just as there is with Facebook -- over a lack of privacy controls, primarily because it automatically integrates its web-based email program, Gmail, with Buzz, meaning anyone with a gmail account becomes part of the social network. Parents, make sure your teen selects "private" settings and opts out of showing the list of people they're following and those who are following them.

Google's social networking site has many of the same features as Facebook -- as well as similar privacy concerns. It's easy to use, but lacks some of the polish other social sites have. Users can post information, connect, and share photos, videos, and links privately or publicly. Users need only an email address from Gmail (Google's web-based email system) along with a public Google profile that -- at minimum -- includes a first and last name. Profiles can be expanded to include photos and additional information. Friends are added anytime you email them via Gmail, and content from friends of friends may be automatically added to a stream even if they're not acquainted.

This is why I rate this website 14 - 15.

- www.google.com/buzz -

Date of experience: June 7, 2010
Canada
1 review
3 helpful votes
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This is getting $#*!EN ridiculous when i do a search probably 90% of the results take you to another search engin and another and another and so on. It would REALLY be nice if the results took you to the acctual web site that i'm looking for. I was a google user but i think ill start using all other search engins EXCEPT GOOGLE. Why? You ask. Because why should i use google if your just going to send me to another search engin? From now on i'll save a $#*! LOAD OF TIME by just going to the other sites

Date of experience: April 15, 2010
Illinois
9 reviews
26 helpful votes
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Google is the king of search engines and it is clearly displayed through their dedication to being a simple search engine service while expanding into other areas for new services. They have been around for a while now and a lot of people around the world use the search engine to find sites of both need and interest. With services like Google Mail and Google News, it's no wonder they have a lot of visitors on a daily basis.

Date of experience: April 12, 2010
Illinois
1 review
3 helpful votes
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I used to use it all the time but since they are now promoting the so called "climate change" site I am switching. They sold out. This is a political move they should not have made.

Date of experience: December 14, 2009
North Carolina
1 review
3 helpful votes
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The site advertises that with their help you can make unlimited amouts of money from home using your own computer placing blog for them. Cost was suppose to be $1.98 to start of then they charge 79.90 for noting then give this site called Internet Biz Kit and they charge $39.95 for nothing this site is onle a complaint site were all the complaints are about them both of these are scam. I never even heard of Internt biz kit much less what this was suppose to be until I seen the charges in my bank statement. But with these site working together to scam you what can you do. I've tried call and contacring them with no results. The Goggle site seem to real because you have heard so much about it but they trick with the $1.98 and then that it what do you do? If anybody has any conact with you should research the real good first.

Date of experience: December 6, 2009
Oregon
1 review
0 helpful votes
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They double billed me for $39.90.
Could get no response from telephone call.

Date of experience: November 30, 2009
Michigan
1 review
3 helpful votes
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I was surprised to open my browser to my home page, which is Google to see Elmo.
I have seen Sesame Street characters all week long to celebrate their 40th anniversary.
But nothing for our veterans!
This is making me angry.
I think I may have to remind Google about our Vets!
They can remember the slinky and stupid $#*!, like Elmo.
I think our Vets should be up there today.
Wake up Google!
Mother Of A MARINE

Date of experience: November 8, 2009
Virginia
44 reviews
163 helpful votes
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There is no Search Engine on earth better then this one. Most Popular and Widely Used Search Engine on Earth. The only with its own Satellite(I guess), its the most Profitible, and its the Largest. Its EMail Service is Wonderful, its Google Earth thing is Perfect, there is NOTHING bad to say about Google. Its the best to use. Hell, its become its own Pop Culture. Its Own word. Everything. Its Safe Free, Reliable, Pop up Ad Free, we could on for hours...

Date of experience: November 5, 2009
Australia
1 review
0 helpful votes
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Excellent service
November 3, 2009

Excellent service. Speedy response and great products

Date of experience: November 3, 2009
Texas
1 review
0 helpful votes
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I'd like to know if it is legit to make money searching the web and getting paid from it on Google.

Date of experience: October 12, 2009
Utah
1 review
2 helpful votes
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I ordered one download of Spyware Doctor, Apparently it was billed through safecart.com. I was billed twice. I called them' and called them. They have a machine that answers and says all of their support people are busy. How do I get through to them! Please folks stay away from this site. Trouble is you don't you you are dealing with this site until it is too late.

Date of experience: September 11, 2009
Utah
1 review
2 helpful votes
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Tried of searching and getting spammed for the top 3 results? Need to get
Your colon cleaned? How bout a good old s%#T sandwich? Try dogpile!
For a search, 1/3 of the spam and cleaner results. You still get the top 3
Wipers but at least their intent sounds good. And then theres Sun Mircosoft
The jazzy java thats wants to be inside your underwear. It would sell its grand
Mother for another advert. The newer higher tech Microsoft that doesn't
Give a crap about uploading your information right in front you.

Date of experience: June 27, 2009
California
6 reviews
11 helpful votes
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The best way to find information on the net (right now). I hope competition like bing helps make things even better for all of us.

Date of experience: June 17, 2009
California
9 reviews
19 helpful votes
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Wow
March 30, 2009

Wow - Google is the best search engine on the planet no matter what youre looking for you can find it on google the other services Google offers are equally rich in variety and useablity

Date of experience: March 30, 2009
California
2 reviews
4 helpful votes
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Goooooogle
March 25, 2009

Goooooogle - Google is a website that helps you find things you need. It can give you lots of suggestions for something you are trying to find or use.

Date of experience: March 25, 2009
California
17 reviews
52 helpful votes
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Looking for something
December 31, 2008

Looking for something - google has it all from, maps, images, websites, to product reviews, government secrets, alternative energies, science references. If you have an itch to know something, don't hesitate type it in at google.com and find the results your after. Why skimp yourself on knowledge? Feed the brain and answer your deepest questions... or at least most of them...

Date of experience: December 31, 2008
California
14 reviews
43 helpful votes
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Google Chrome is slower than Firefox 3 - I was excited to try Google's new browser, Chrome.
http://blogoscoped.com/google-chrome/
http://www.google.com/chrome

Chrome has some neat ideas - each browser tab runs like a new window, keeping each webpage siloed such that if one tab crashes, it doesn't bring down your entire browser. Also, supposedly Chrome is more memory efficient (Firefox suffers from RAM creep and used over several hours and dozens of webpages and tabs, often needs to be restarted). Also the URL bar does double duty as a search bar.

However, when loading websites, I found Chrome to be noticeably slower than Firefox 3. For me, nothing is more important than the speed of the browser and Chrome feels slow (almost as slow as IE7!). Also, Chrome lacks the ability to bookmark sites, directly email webpages. Walt Mossberg wrote a good review on this in the Wall Street Journal: http://online.wsj.com/article/SB**************.html?mod=hpp_us_inside_today

My conclusion: Chrome is a nice idea, but I won't be switching anytime soon unless it becomes faster than Firefox 3.

Date of experience: September 2, 2008
24 reviews
151 helpful votes
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Google's PageRank is unfairly biased against new and small websites - I am working on a start up that hasn't launched yet, but one thing is clear: when it does launch my site will be at a clear disadvantage to older, more established websites or any site that is connected to them, *regardless of the quality of my site.* And unless my site is really lucky or has some inside connection, it will not get written up in one of the PageRank influential blogs like TechCrunch so I will have to wait months and months and spend time and money on link building and marketing to get my site off the ground. Contrast this to Google or Yahoo - as soon as they launch a new product or service it goes straight to the top of Google search results.

The influence of Google and their PageRank algorithm is huge, and it is clearly unfair to new and "unconnected" websites. So, for example, if I started some neat little site that offered a unique and valuable service, and Yahoo (or Google) decided to copy me, they could bury me with their superior PageRank, even if my site was better quality.

Fortunately, the costs of doing business on the internet are low enough that small sites can often tough it out and provide a better service than larger sites, and with patience, hopefully one day succeed. But it still makes me angry to know the sites like Google are creating a monopoly on the way information is disseminated on the internet, particularly because PageRank is based more on popularity than quality which hurts small and new websites.

I believe the internet needs a new way of helping people find good websites. A mechanism that is more based on *quality* than *popularity* (ie, PageRank). I'm not sure if SiteJabber will be able to do this one day, but I certainly hope someone does.

Date of experience: June 11, 2008
26 reviews
144 helpful votes
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Everyone still loves Google, but for how long? - I have loved Google since 1999. Google was friendly, well-meaning, and they had a great search product. However, more recently, Google has seemed more and more like a normal, big company. And with each new product they roll out, I feel like Google would like to take over another little part of my life. And to top it off, Google search has not really gotten much better for the past several years. Now, for health, blogs, news, and other topics, I find Google to be inferior to more specific vertical search engines. Unless Google proves me wrong in the near future, I will be looking to diversify my web service consumption elsewhere. Yahoo, anyone?

Date of experience: April 22, 2008

From the business

Search the world's information, including webpages, images, videos and more. Google has many special features to help you find exactly what you're looking for.


google.com
Founded in 1998
Mountain View, CA