Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Google

GoogleReviews 867

2.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Google?
grey stargrey stargrey stargrey stargrey star

Google Reviews Summary

The overall reputation of the company reflects a mix of strong capabilities and significant customer dissatisfaction. On the positive side, users appreciate the extensive range of products and the user-friendly website, which facilitates easy browsing and ordering. However, negative sentiments dominate, with frequent complaints about inadequate customer service, delivery inconsistencies, and perceived negligence regarding user privacy and security. Many customers express frustration over the difficulty in resolving issues, particularly with account security and content management. To enhance its reputation, the company should prioritize improving customer support responsiveness and addressing service reliability concerns.

This summary is generated by AI, based on text from customer reviews

service
186
value
170
shipping
127
returns
120
quality
168
This company does not typically respond to reviews

We monitor reviews for authenticity

Spain
1 review
2 helpful votes
Follow jesusmari e.
Unfollow jesusmari e.
Share Review
Report Review

Al comprar Pc Speed Maximizer me cargaron en la cuenta por tarjeta dos veces el producto. Si es un descuido, ellos mismos, si son legales, tendrían que abonar el error... huele a estafa.

Date of experience: January 23, 2013
Arizona
9 reviews
18 helpful votes
Follow DavisonH S.
Unfollow DavisonH S.
Share Review
Report Review

This is the best browser I have ever used. The data base of Google is very strong. You can get relevant links in 1 second. 5 stars

Date of experience: January 19, 2013
Louisiana
4 reviews
6 helpful votes
Follow william f.
Unfollow william f.
Share Review
Report Review

What can I say?
January 12, 2013

What can I say? More of a personal favorite than anything (with no slight to yahoo, bing or others) but whatever browser I use it is my default homepage+search engine. Google+ is becoming more relevant to the default Google search engine so we'll see if search results will suffer from some sort of favoritism.

Date of experience: January 11, 2013
Kuwait
3 reviews
19 helpful votes
Follow duck f.
Unfollow duck f.
Share Review
Report Review

Its good yet it records your IP and limits you to this bubble algorithm where your search results will be close to what you have previously chosen

Date of experience: November 30, 2012
West Virginia
4 reviews
4 helpful votes
Follow Jason W.
Unfollow Jason W.
Share Review
Report Review

Love this site!
November 15, 2012

Love this site! Took the Bing challenge and chose Google every time.

Date of experience: November 15, 2012
New York
1 review
1 helpful vote
Follow Dennis G.
Unfollow Dennis G.
Share Review
Report Review

I fell victim to Technical Support Today - and the service was billed through SafeCart Payments in the amount of $99.99USD. I contacted TST and asked for a refund, (for many reasons) which they (actually it was a Kevin - if that is his real name) told me I would receive, but they never put in for the refund. I contact SafeCart (had to wait five minutes for someone to pick up the phone...) and spoke to Mark who was courteous, smart, friendly and very helpful. Within minutes he issued me a credit, sent me verification via email and that was it. If this was in fact a true credit transaction, and I have no reason, yet, to believe otherwise, then I strongly recommend SafeCart as being a reliable, trustworthy and accommodating company to deal with. Technical Support Today might be a SCAM - depending on your definition - but this company, SafeCart Payments, which processes payments for many companies IS NOT!

Date of experience: October 4, 2012
New Jersey
11 reviews
28 helpful votes
Follow Diana l.
Unfollow Diana l.
Share Review
Report Review

The only search engine I'll ever use! The others are way too slow!

Date of experience: September 22, 2012
Brazil
6 reviews
9 helpful votes
Follow Gi D.
Unfollow Gi D.
Share Review
Report Review

The best web search engine if you are looking for information on any kind of subject or business online. There isn't absolutely anything you are not able to find at Google.

Date of experience: September 21, 2012
Texas
7 reviews
18 helpful votes
Follow Sue D.
Unfollow Sue D.
Share Review
Report Review

I have probably ordered over 10 times from cottonage.com in the last 1 year and have never had any problems with any orders. Never been shipped any wrong items and orders always arrived in a timely fashion (most of the time earlier than expected).

Even their prices are relatively lower than most of the online and offline retailers, the quality they provide is absolutely better than more expensive retailers. I've just found out in my last order that cottonage.com has just started offering graphic tees and I added to my basket one order. The overall quality is so great. I will send them my own design and see the result.

I highly recommend them for their superior customer service, fast shipping and quality products.

Date of experience: August 27, 2012
Indiana
6 reviews
9 helpful votes
Follow Nathan W.
Unfollow Nathan W.
Share Review
Report Review

Despite some of the negatives, google is a good navigational and information tool to the mainstream internet.

Date of experience: August 13, 2012
California
3 reviews
9 helpful votes
Follow Walter D.
Unfollow Walter D.
Share Review
Report Review

Is anyone else tired of the vanilla results google is providing... I am.

I used to find interesting stuff all the time, no I have to change and redefine my search all the time until I finally just give up. Is there a good search engine out there?

Date of experience: August 8, 2012
Turkiye
1 review
1 helpful vote
Follow Selcuk G.
Unfollow Selcuk G.
Share Review
Report Review

This network is cheater! They're failing the orders but always withdrawing the amount from your card! Never trust this network, they're not reply your messages and never answer the phone calls. They withdrawed the amount from me two times but still giving the error!

Date of experience: July 20, 2012
Massachusetts
1 review
1 helpful vote
Follow Christine M.
Unfollow Christine M.
Share Review
Report Review

I used Safecart to pay for Lavasoft's software support. Lavasoft failed miserably to help me repair my computer, and when I tried to contact them they just tried to sell me more software! I contacted Safecart, and got a refund of my initial fee with absolutely no hassle AT ALL. Very happy. Lavasoft may have failed, but safecart came through for me with flying colors!

Date of experience: June 21, 2012
India
3 reviews
3 helpful votes
Follow Peter T.
Unfollow Peter T.
Share Review
Report Review

Lovely website, awesome features and always gets to the link which i am looking for, Thanks google for being a helpful part of my life everyday.

Date of experience: June 21, 2012
GB
5 reviews
4 helpful votes
Follow jenny r.
Unfollow jenny r.
Share Review
Report Review

The best search engine - i use it when i am looking for anything!

Date of experience: June 21, 2012
GB
1 review
1 helpful vote
Follow marion m.
Unfollow marion m.
Share Review
Report Review

1 purchased speedy pc pro 16/05/2001
1 cant activate it and would like a refundi hav found a better option

Date of experience: May 21, 2012
Connecticut
34 reviews
96 helpful votes
Follow Mike G.
Unfollow Mike G.
Share Review
Report Review

Google may finally have met it's comeuppance. This company is dangerous. I made a conscious decision over 4 years ago to rarely if ever search with google, and I stick to it, today. The company's practises through adworks is frankly creepy. Of course, they'll call it optimized SEO, but --------
One of jabber's competitor's and google have a very disturbing synchronization through their so-called business links, that I find repulsive.
On the rare occasion that I have to use 'oogle' for research, I'll travel to an Internet cafe or a public library. I sleep better, with this limit.

I doubt they'll clean up their obnoxious practice of defamatory listings and blogspot smears. Arriverdeci

Date of experience: May 15, 2012
Romania
5 reviews
6 helpful votes
Follow Matei B.
Unfollow Matei B.
Share Review
Report Review

As a webmaster, i am not very happy at all about the Webmaster Tools, is very lazy an do not help me anymore. I observed that he encourages only sites that have many articles and many postings, we are in 10 of April and he is providing me last info from 05 of April. 5 days?!. Where is the Google that was a year ago?

Date of experience: April 10, 2012
Florida
9 reviews
52 helpful votes
Follow Alicia R.
Unfollow Alicia R.
Share Review
Report Review

Google has made virtual life easy. Every information is available on it.

Date of experience: April 3, 2012
Pennsylvania
1 review
4 helpful votes
Follow John J.
Unfollow John J.
Share Review
Report Review

Web service was terrible. Never ordering again from this company as well as I am not going to refer them to anyone else. I ordered SpeedyPC and I was double billed, in addition, it didn't function at all. It kept "encountering errors" and it would crash on my computer. Tried it with Windows XP and Windows 7. I also had problems with them accessing my paypal account with charges for products I have never heard of, or bought nor did I want them. Thankfully Paypal was able to reverse the charges, preventing this from going through.

Date of experience: March 30, 2012

From the business

Search the world's information, including webpages, images, videos and more. Google has many special features to help you find exactly what you're looking for.


google.com
Founded in 1998
Mountain View, CA