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GoogleReviews 867

2.1

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Google Reviews Summary

The overall reputation of the company reflects a mix of strong capabilities and significant customer dissatisfaction. On the positive side, users appreciate the extensive range of products and the user-friendly website, which facilitates easy browsing and ordering. However, negative sentiments dominate, with frequent complaints about inadequate customer service, delivery inconsistencies, and perceived negligence regarding user privacy and security. Many customers express frustration over the difficulty in resolving issues, particularly with account security and content management. To enhance its reputation, the company should prioritize improving customer support responsiveness and addressing service reliability concerns.

This summary is generated by AI, based on text from customer reviews

service
186
value
170
shipping
127
returns
120
quality
168
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GB
3 reviews
3 helpful votes
Follow Albert K.
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What can I say
February 26, 2014

What can I say... the top search engine in the world! They create a lot but I am a bit afraid of them too because they harness so much information and actually physical good now too. All in all, I continue to use their services on a daily basis and am satisfied. There are things that I would want to see improved but considering almost everything I use from them and benefit from their services for free (on my part), makes their ranking a 5. Once they take over the world... maybe that ranking might take a nose dive or not, considering they would probably have mind control over me by then.

Date of experience: February 25, 2014
New York
7 reviews
26 helpful votes
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Best search engine hands down. But you all knew that already.

Date of experience: February 24, 2014
IR
3 reviews
28 helpful votes
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Very good search engine, but too bad for the ads. However support is good when you have a problem, and there are many tools available.

Date of experience: February 20, 2014
Virginia
9 reviews
12 helpful votes
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Google has always been there to help me find what I need on the web. Although it seems to me that the web should be based on what real people are looking for not what a websites seo specilist is able to do to make it rank. It seems like this is the best option as of today for finding relevant content.

Date of experience: February 19, 2014
New York
7 reviews
30 helpful votes
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Google is the best for pretty much anything... anything you want just type it into google and it will help you find what you are looking for, thank you google, you make my life so much more convenient. =)

Date of experience: February 19, 2014
Australia
1 review
6 helpful votes
Follow Berenice F.
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DON'T USE IT!
February 18, 2014

DON'T USE IT! IT'S A SCAM! What's worse, PayPal won't help with the dispute. I reformatted my computer and when I got back on, I needed to get my drivers so I found this website offering a small fee and it could scan my computer, tell me all the drivers I need and install them. I read all the fine print. I paid for the item and got an email saying all I needed to do was call a number and someone would remote into my computer and install it. NO WAY IS ANYONE remoting into my computer. This action is known to install viruses and trojans onto computers to steal money and identities.

I then said I didn't approve and wanted a refund. The guy gave me a website to go to to ask for a refund and there is no option so I disputed it through PayPal (as I placed the order through PayPal). Today I got the result that it's declined and they can't help. I'm LIVID.

Date of experience: February 18, 2014
Georgia
3 reviews
6 helpful votes
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They advertise that it's a FREE service then asked for $29.95 so, I paid with my PayPal and then proceeded to install it. It said that it could speed up my computer but the service tech told me that my 6 month old computer needed more than this program could do. He said my computer was out of warranty and that I could buy a warranty through them for $199.99 before they could do anything for me. I got upset and then they said that they could do a one time fix for $79.95 instead. I requested a refund and told them where they could put their program then, I contacted PayPal and disputed the charge so that I made sure it was not going any further! This company is a 100% scam and you need to steer way clear of it! You have been warned! Eliot A.

Date of experience: February 14, 2014
New York
2 reviews
4 helpful votes
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I wish I could trust Google with my information :/

Date of experience: February 14, 2014
Texas
2 reviews
6 helpful votes
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I just ordered your productPC Cleaner Pro, because I am having problems with my PC and my first impression of their customer service was the worst experience of my life. I waited more than 15 minutes to have a representative answer and never apologize for the hold time. I quickly told her I was having trouble with the software key not registering properly, where your agent replied " you obviously didn't enter it correctly" with out asking exactly what I had done. She was very unprofessional and condesending when speaking to me. She spoke to me as if I was a child giving me orders, instead of requesting me to follow specific steps. This person obviously does not value her job or the customers. I cancelled the service and requested a refund. I want nothing to do with this company. Its down the the basics common ettiquette and customer service goes a long way. They responded regarding my refund request and not once did anyone apologize for the rude behavior I experienced. All I can say is Karma, you will get it back!

Date of experience: February 12, 2014
India
3 reviews
3 helpful votes
Follow Tech-support O.
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Google's mission is to organize the world's information and make it universally accessible and useful.
Awesome...

Date of experience: February 12, 2014
India
4 reviews
5 helpful votes
Follow abhishek t.
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I get all, valuable information and knowledge of i want, from google.

Date of experience: February 11, 2014
New Hampshire
4 reviews
5 helpful votes
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I love Google
February 11, 2014

I love Google. It's my best friend when I need a question answered. Only problem with Google is a lot of advertising results come up first when searching. But I believe there is a way around it or was.

Date of experience: February 11, 2014
Arizona
2 reviews
1 helpful vote
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I really like Google, it makes quickly and easy, so I am very satisfied with it.

Date of experience: February 11, 2014
California
1 review
6 helpful votes
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I tried to purchase StipZilla with my paypal account. But without any reasonable cause, it says" Your payment couldn't proceed." Instead, this site led me to pay with my credit card... This is very suspicious and fishy! Because so far no issues or problems for my paypal payments in Internet.
These days, you have to be very careful... regardless of any Secured website address like https ://

The best way to do shopping in Internet(Specially) is to do so by famous chekout sites.

Date of experience: February 9, 2014
Massachusetts
2 reviews
7 helpful votes
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It was good while it lasted. In the last years they became greedier by the minute. I still wait for the next search engine who will not track all my "online breaths"!

Date of experience: February 9, 2014
Indonesia
3 reviews
6 helpful votes
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Google is the most popular search sites in my country. Even every cafe has become google.com as their browser homepage.

Date of experience: February 8, 2014
California
2 reviews
2 helpful votes
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I like google.com because i can find anything i want... thanks google

Date of experience: February 7, 2014
Bangladesh
3 reviews
1 helpful vote
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This review goes to Google! I love Google for all its featured services!

Date of experience: February 6, 2014
New Jersey
2 reviews
2 helpful votes
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Lately a lot of times when you search for something on google you don't get the good results as you used to in the past. Lately not so sure what Google did, but you get way too many chinese companies on the first listings or Amazon dominates their first pages on Google on almost anything. If I wanted to go to Amazon I would go to Amazon directly and no need to go to Google first. They should have a variety of other listings besides Amazon all the time so we have also other choices

Date of experience: February 6, 2014
Romania
13 reviews
35 helpful votes
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Since they changed to this web 2.0 design, I stopped using it as my search engine. BING rocks!

Date of experience: February 5, 2014

From the business

Search the world's information, including webpages, images, videos and more. Google has many special features to help you find exactly what you're looking for.


google.com
Founded in 1998
Mountain View, CA