GoodRxReviews 605

Coronavirus. People are encouraged to stay away from doctors offices, for obvious reasons. I've been on birth control pills for five years, and I needed a new prescription- seems like paying $20 to get it done online would be a nice simple way to do my part in leaving the appointments open for actually sick people.
NOT WITH HEYDOCTOR. I pay my $20, and nobody actually helps me refill my prescription. Instead, they interrogate my blood pressure because I said it's usually 90-110/60-70. They said they needed proof of what my blood pressure is.
Why? Because I didn't lie and guestimate a number like everyone else does? If I had just randomly claimed it was 110/70 they never would have asked for proof. I have never in my life had blood pressure issues, and -again- have been on this prescription FOR FIVE YEARS. Surely, out of the twelve times I've been to the doctor and five times I've been to the hospital in that period of time someone would have told me if my blood pressure was a concern, or if I shouldn't have been on my prescription.
Honestly, whoever these people are, something is so far up their butts that this isn't exactly a "simple" alternative to going to the real doctor like it should be.

I want a refund.

My wife has non-small cell, non-smoking lung cancer. We purchased her first script for a little less than $500 at a Safeway (very rude) in Fairfax Va near Centreville. She is at a refill point and now the cost at the Saeway is over a 1000% increase. For the past week the cost at Giant has been a little less than $500. I'm guessing our inquiries have made that cost increase over 1000%. Bait & switch? It's like a drug dealer saying the first one is free--now we got you. So, my experience with Goodrx is pretty rotten.

Everyone in my family has attempted to utilize good rx in the past month or so without success. Every medication I attempt to use it for at Walgreens, they say; " we cant accepted good rx for this medication " I've got a lot medications as well, having stage 4 metastatic brain cancer. Other family members have yet to get it to work. Uncle with heart disease and mom with copd. Have had every medication they attempted to use it on declined. The only one that's had any luck is my niece Kate for her son's medication.

I printed a prescription coupon for entecavir on 1/20 to use at CVS. The prescription was sent to CVS the next day. It took 2 weeks to get information about why the prescription wasn't there. It was because it's considered a specialty drug. The coupon was for 28.76. However, according to CVS they don't accept ANY GoodRX coupons for specialty drugs. (Also, the coupon price had risen from 28.76 to 350.00 by 2/7.). I asked Good RX about the issue of using their coupons at CVS and they said that even though it was specialty, you could still use it. But you can't. Be aware that according to CVS Speciality, NO GoodRX coupons are usable. The GoodRX people tried to tell me that you could use the "new" coupon at 350.00 but that was incorrect as well as they accept them at all at CVS. When I asked how they could allow a speciality drug coupon to even be printed (I put in the CVS address so it was "valid" for that CVS) when in fact it's unusable, they had no answer. There's no disclaimer on the coupon about issues with specialty drugs. They said, "well on the website it says that you may have to go to a specialty pharmacy for a specialty drug" I said "I did, the CVS Specialty Pharmacy (not just the regular ones in store and they DO NOT accept your coupons". Just be aware that while the concept of Good RX sounds great, they aren't as organized or accepted as you might think. Be wary.

My first experience went well with my prescription. Saved $10. About a week or two later found a coupon for my husband's prescription. Same, saving $10. Took the coupon to my Giant Eagle as we both get and have been getting our prescriptions filled at this location for years. Long story short. My husband was actually over due, GOOD RX declined the coupon stating it "wasnt time for his refill?". Since when was or is GOODRX a insurance company?! As stated by the pharmacist who called GoodRx and also spoke with a "supervisor". Declined the use of the $23.64 coupon. Really? So, there are many many apps to use who do NOT CONSIDER THEMSELVES AN ISSURANCE COMPANY. Such a joke
It's a COUPON!

I went to Publix on 1/17/20 with the GoodRx app. My prescription on the app came up $39.81. Publix said it keep coming up $54.97. The cashier rang it up several times (so she said). I ended up paying the $54.97. For some reason I decided to call today, 1/20/20. The rep indicated it shows $29.95. She called Publix and called me back indicating they are accepting the $29.95 and will call me with a refund. She did explained that it was at their discretion. Either way, I'm happy!

Often times the prescription price isn't anywhere near the coupon price and the company doesn't seem to care considering it would be an easy app edit to add a "send feedback" so they could make an attempt to correct the price difference. It says to have the pharmacy call if it doesn't work but they they don't. It's a real hassle to switch your schedule 1 (narcotic) prescription when goodrx or the pharmacy are wrong. If they had a "feedback" option this review would be going there but GoodRx isn't great at automated customer service.