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GoodRx Reviews Summary
GoodRx has a rating of 2.5 stars from 605 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoodRx most frequently mention customer service, coupon price and discount card. GoodRx ranks 2nd among Pharmacy sites.
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My normal cost is $233 per refill of my medication, I've never used good RX before. I downloaded the coupon and took it to my local Giant Eagle and got the same refill for $11.33! Amazing I had zero trouble and they filled it super fast I highly recommend this app, just do your homework and call around and see who takes it it's that easy.
I was skeptical at first. I believed that it was the type of website that says free but nothing is really free, you go and then see the cheap prices and it ask for you to sign up then ask for a credit card number. BUT NOPE it is not like that. You literally go on the site look up the medication, and majority of them has pictures so if it is for a recurring prescription you know what it looks like. They have the prices based off the drug store you will go and pick it up at, click that and it gives you the receipt for the cheaper price print it and out and go about your day. I was so stunned. I ordered my prescription from Walgreens and printed out the discount from GoodRX, my total at Walgreens would have been $41.99 (since I am in-between insurances right now this one is out of pocket I expected a high amount). The GoodRX price was 17 dollars I went and got it handed the coupon to the Pharmacist she typed the information in and was like ok that will now be $17 (YES!). I would totally recommend everyone try it, especially if you are in between insurances, do not have insurance or the medication you are picking up is not covered by your insurance. No need to pay full price when you do not have to.
Hello Catherine--We are so happy to hear that we are able to help you save on your prescriptions! Please let us know if we can help you with anything else in the future!
I had a prescription that had a $35 copay through my insurance. I printed out a GoodRx Coupon with an estimated price of $12.71 and took it to a Safeway Pharmacy. They accepted it with no questions, charging me $12.72.
Hi Steve! We are so happy that we can help you save on your prescriptions. If you have any questions in the future, please give us a call at 888-799-2553.
I recently, without insurance, went to a major pharmacy starting with a W not Walmart. They wanted $440 for my prescription. I tried again at a major grocery chain in town using goodrx and they only charged me $21. Thank you GoodRX... you are for real. I thought the opposite when I watched the commercials. How wrong I was. Thanks Again Ross M.
Hello Ross! We are so happy that we can help you save on your prescriptions!
Melissa at Good Rx called Walgreens in Markham Il. She sorted out the confusion and got me a 30 dollar refund.
Well Done Good Rx.
Hello CJ! We are so happy that we were able to get it sorted out for you! Please let us know if we can help you with anything else.
I have used GoodRx at Walmart, Tom Thumb and Albertson's Stores with excellent savings. I have found that you MUST ask the Pharmacist to let you know if the cash price is cheaper than if you use your insurance plan. They may not be able to let you know of a lower price, if you do not ask. I have found on multiple occasions the CASH price (with a coupon) is less than my copay. As noted below, some people have called first and confirmed the Pharmacy accepts GoodRx, with good results.
Hello Doug--We are happy to hear that we are able to help you save on your prescriptions! If you have any questions in the future, feel free to give us a call at 888-799-2553.
My experience with GoodRx has been very positive. By my using GoodRx i estimate the cost of the prescriptions I have filled with it cost me half the amount it would have if I had not.
I highly recommend the service they provide.
Hello Deb! We are so happy that we can help you save on your prescriptions! If you ever have any questions, feel free to give us a call at 888-799-2553!
Once tried to use at CVS and they said the discount offered came up more, said it was something on Goodrx's end not CVS. Tried to use at Walgreens another time and not only was discount not offered, but it came up MORE than quoted on Goodrx's site when pharmacist entered it. Sometimes you get the price shown online and Sometimes you DON'T - be wary.
Hi Darla! — We’re very sorry if you experienced trouble using our coupons at the pharmacies. Our prices are generally very accurate and pharmacies are contractually obligated to accept our discounts under most circumstances. Our Advocacy Team would love to look into this for you! Please contact us at 888-799-2553 and we’ll investigate immediately.
I found this site by accident. All this time I have been paying tons of money or going with out. Thank you Good RX!
Hello Susie! We are so happy that we were able to help you save on your prescriptions! If you have any further questions, feel free to give us a call at 888-799-2553.
I was preparing to use a good RX Gold coupon and joined on their "free 30 day" card for $5.95. Their regular card offered a medication and I've used it. But the Good RX Gold card coupon offering larger savings couldn't be used as the pharmacy couldn't get it to go through for the discount. She called GoodRX and they couldn't help. Finally she called my doctor who got my prescription approved by medicare. I no longer needed the Gold card so I canceled it. GoodRX Gold is just taking your money and is worthless to me. I canceled it.
Hello Bobby--We are so sorry to hear about the inconvenience that you experienced with your GoodRx Gold card! We would be more than happy to look into this for you, and reach out to the pharmacy on your behalf. Please give us a call at 1-855-487-0694, and we will investigate immediately!
I went to the dr and got a prescription for pregamblin( generic lyrica). It was originally $220 and thx to this wonderful app, the script was $30! Definitely so easy and would def recommend a thousand times! Thank u
Hello Shawna--We are so happy to hear that we could help! Please let us know if you have any questions in the future! Our direct line is 888-799-2553.
CVS does not accept this card. It's all a scam. They told us it was only good for a brand new prescription, and only good one time. Does nothing for existing meds.
Ridiculous.
Hello Gina--We’re very sorry if you experienced trouble using our coupons at your local CVS pharmacy. Our prices are generally very accurate and pharmacies are contractually obligated to accept our discounts under most circumstances. Our Advocacy Team would love to look into this for you! Please contact us at 888-799-2553 and we’ll investigate immediately.
Two days ago, Safeway refused to honor the GoodRx price coupon. Had to pay more $$ to get my prescription. The pharmacist said that Walmart is also refusing to honor the coupons.
I called GoodRx and the guy said that my experience at Safeway is the "first" one that they have heard about. I also told the guy about Walmart, and he said that he has not heard of any Walmart refusals. He said he would call my Safeway Pharmacy, and he did and he called me back. He verified everything I said, and said GoodRx would look into this further.
When I look at this forum there are many contradictions. Walmart, CVS, and several others are refusing to honor the GoodRx coupons. Obviously the guy I was speaking with at GoodRx either didn't know about the others, or was lying to me. Either way, its beginning to look like to me, that going forward with GoodRx will be increasing difficult, up to the day that this company goes out of business.
Hello Peter--We’re very sorry if you experienced trouble using our coupons at the pharmacy. Our prices are generally very accurate and pharmacies are contractually obligated to accept our discounts under most circumstances. Our Advocacy Team would love to look into this for you! Please contact us at 888-799-2553 and we’ll investigate immediately.
I filled 2 RX at Costco today that normally cost me $244 using my MedicareAdvantage plan benefit. With GoodRx coupons I saved $157. Can't beat those savings!
My total prescriptions was $120 and using Good Rx coupon I saved $80 and only pay $40 on my prescriptions I was so happy $$$
Hello Susie--We are so happy to hear that we could help you save on your prescriptions! Feel free to give us a call with any further questions at 888-799-2553.
Attempted to use GoodRx@ several chain pharmacies. Walmart, CVS, Walgreens, etc. would not honor coupon. Don't waist your time on them. I also checked out 5 star reviews on this site& see all are 1st time reviewers, with no others. Which leads me to believe that GoodRx is fraudulently posting good reviews in order to prop up their business!
Hello Pat! We are so sorry to hear about the experience you had at your local pharmacies. Our prices are generally very accurate and pharmacies are contractually obligated to accept our discounts under most circumstances. Our Advocacy Team would love to look into this for you! Please contact us at 888-799-2553 and we’ll investigate immediately.
I have 10 prescription it worked on one so what good is it. I wouldn't waste your time with it none of my prescription are something that would be difficult to find. One is for thyroid not covered antidepressant not covered etc
Hello Cyndy--We’re so sorry about your experience using our coupons at the pharmacy. Our prices are generally very accurate and pharmacies are contractually obligated to accept our discounts under most circumstances. Our Advocacy Team would love to look into this for you! Please contact us at 888-799-2553 and we’ll investigate immediately.
Don't believe everything you see. Many independent pharmacies are cheaper than good rx. And when you use the app it doesn't come up with the same price at the pharmacy. How can you believe Good Rx when they don't even use a real drug in their commercial. Google it.
Hello John--We’re very sorry if you experienced trouble using our coupons at the pharmacy. Our prices are generally very accurate and pharmacies are contractually obligated to accept our discounts under most circumstances. Our Advocacy Team would love to look into this for you! Please contact us at 888-799-2553 and we’ll investigate immediately.
I was prescribed a medication by my doctor that came to $213 with my insurance at the pharmacy. I decided to check Good Rx because I couldn't afford to pay that much. With the Good Rx discount the medication came to $45. I'm so glad this service is available.
Hello Darby--We are so happy to hear that we could help! Feel free to give us a call if you have any questions in the future! Our direct line is 888-799-2553!
I have saved alot of money since i have been using it and its so easy to use wish i would have known about it sooner
Hello Michael--We are so happy to hear that we can help! Feel free to give us a call if you have any questions in the future! Our direct line is 888-799-2553!
From the business
***If you have a question for GoodRx or an issue you'd like help with, PLEASE DO NOT POST IT HERE PLEASE. This website has no relationship with GoodRx and we do not regularly monitor it. Also, we find that customers who post questions and reviews here never respond when we reach out.***
***We have amazing customer care service professionals waiting to help - just email [email protected] and we'll get back quickly. Our goal is to help all Americans afford their prescriptions, and we want you to have a good experience.***
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mike! We are so happy that we are able to help you save on your medications. Please let us know if we can help you with anything else in the future.