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GoodRx

2.5

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GoodRx Reviews Summary

GoodRx has a rating of 2.5 stars from 605 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoodRx most frequently mention customer service, coupon price and discount card. GoodRx ranks 2nd among Pharmacy sites.

service
74
value
74
shipping
18
returns
18
quality
55

We monitor reviews for authenticity

Cameroon
3 reviews
7 helpful votes
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Sacm, avoid at all possibilities. They stole my money and gave me chalk tablets which have no active ingredient at all. I ended up taking 2 strips and it did nothing I recommend (presspharmacyshop.com) cause the are reliable.

Date of experience: August 6, 2020
Virginia
2 reviews
1 helpful vote
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Higher price than CVS
August 3, 2020

CVS price was $135 with the card it was $250! I thought this was supposed to save me money, not help me spend it!

Date of experience: August 2, 2020
GoodRx R. — GoodRx Rep
over a year old

Hi Joan! We're so sorry for the trouble. Please give us a call at 888-799-2553, and we'd be happy to reach out to your CVS Pharmacy on your behalf.

Georgia
1 review
1 helpful vote
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Huge savings
July 30, 2020

We are seniors and have prescription coverage. I take Fenofibrate 160 mg. A 90 day supply (both generic)
My insurance cost went up to $128.
I got it at Kroger with a GoodRX coupon for $17.91. It is terrible what they do to seniors.
Thank you GoodRX

Date of experience: July 30, 2020
Michigan
1 review
2 helpful votes
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Used to get huge savings from GoodRx but now you have to pay and be a member in order to get the discounts. Used to be a good option to save money now it COSTS money to use. Fail.

Date of experience: July 22, 2020
GoodRx R. — GoodRx Rep
over a year old

Hi Michael! Sorry for the confusion. To use our free coupons, you don't need to make an account or put in any information - just search a drug and open a coupon to see for yourself! The prompts you are seeing are for our GoodRx Gold membership, which does require an account and a monthly fee. You can use GoodRx without signing up for Gold.

California
1 review
1 helpful vote
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Lies
July 18, 2020

I tried using it at CVS and Walgreens and they do take it but they wouldn't give me the price it showed cause I didn't have the doctor prescription how can I have a doctor prescription if it's an over the counter medication waste of time don't even bother

Date of experience: July 18, 2020
GoodRx R. — GoodRx Rep
over a year old

Hi Roel! In order to use a GoodRx discount at the pharmacy, you will need a valid prescription from your doctor, even if it is an over the counter medication. If you have any further questions, please give us a call at 888-799-2553.

New Jersey
1 review
5 helpful votes
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Coupons refused
July 13, 2020

I attempted to use a GoodRX coupon at Winn Dixie who accepted the coupon for other medications but refused one for an inhaler. Supposedly they are under contractual obligation to accept them but since you can't get anyone to speak to you from GoodRX to address it while you're at the pharmacy you're just out of luck. If there's no way to enforce this obligation - what is the point of having the contract? Ridiculous.

Date of experience: July 13, 2020
GoodRx R. — GoodRx Rep
over a year old

Hi Karyn! We’re very sorry you experienced trouble using our discounts at Winn Dixie. Our Advocacy Team would love to look into this for you immediately! Please contact us at 888-799-2553 and we will get started. Our hours are Monday-Sunday, between the hours of 8AM and 7PM CT.

Alabama
1 review
1 helpful vote
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We saved slightly over 105% and the process was 100% hassle free. Simply search for the prescription, select a participating pharmacy and present coupon. Will always check with GoodRx in the future!

Date of experience: July 9, 2020
Minnesota
1 review
6 helpful votes
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False Avertising
July 8, 2020

The commercial is false. You have to go to the pharmacy that accepts good ex. Usually several miles from the location you are presently located at Just because you show a cheaper good ex price to the pharmacist doesn't mean they will automatically accept the cheeper price like the commercial advertised! Like most things found in today's TV, computer, etc marketing world, it's all deceptive crap! Welcome to today's world!

Date of experience: July 8, 2020
GoodRx R. — GoodRx Rep
over a year old

Hi Beverly! We are so sorry for any inconvenience you have experienced with our services. We'd be happy to walk you through how GoodRx works. Please give us a call at 888-799-2553.

Ohio
3 reviews
1 helpful vote
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Breo. $151 last month (June).
Now $386 this month?
How is this saving me money and why over double the price for one month to the next?

Date of experience: July 4, 2020
GoodRx R. — GoodRx Rep
over a year old

Hi Mary! We are so sorry for the trouble. Because the coupon prices are tied to actual cash prices which fluctuate over time, prices can change from month to month. Checking our website before you go to the pharmacy and printing a new coupon, will allow you to receive the best price every time you fill or refill a prescription.

Michigan
1 review
0 helpful votes
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Between my hubby & I we have 18 scripts a month, GoodRx Gold has been a life saver
Our pharmacy was happy to use it for us we use CVS. Thank you for our saving we lose health insurance do to this pandemic

Date of experience: July 2, 2020
California
1 review
1 helpful vote
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Best price
June 15, 2020

I thought I had good insurance through a Medicare plan, but when I was prescribed fenofibrate for high triglycerides I was shocked to find that my co-pay for a 90 days supply was over $100. When I went on line to find out where I might find a better price, I was pleased to find that same 90 days supply for $24 with Good RX. Thank you, Good RX.

Date of experience: June 15, 2020
GoodRx R. — GoodRx Rep
over a year old

Hi Helga! Thank you for your review of GoodRx! I’m reaching out because we’d like to feature you and your experience so others can also learn how to save on their medications. We’ll also send you a free gift to thank you for your time! To submit a testimonial, follow this link: https://secure.boast.io/site/kudos/GOODRX1

Mississippi
1 review
5 helpful votes
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A nightmare app!
June 15, 2020

As a pharmacy Technician I can tell you this is a nightmare! I understand people want to save money and that is fine! But then we get the customers that are just doing it to save a nickel! It is time consuming and it takes away from us being able to fill a childs antibiotic that someone is waiting on! Also prices are not always what the app says and they yell at us! Hoping our pharmacy will eventually exclude good rx for good!

Date of experience: June 14, 2020
Texas
1 review
0 helpful votes
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My husband's prescription was costing us $156.25 for a 30 day supply with insurance since he has not met his deductible as yet. We started researching and found GoodRx. We called them and they searched for pharmacies close to us that may offer discounts. Since we live in a rural area, the pharmacy closest to us was a local pharmacy. GoodRx gave us a code and I called the pharmacy to see if they would accept the coupon from GoodRx and they did! The cost using GoodRx was $28.76! Holy Crap! This actually works! I will definitely be using GoodRx for future prescriptions!

Date of experience: June 5, 2020
GoodRx R. — GoodRx Rep
over a year old

Hi Ariana, thank you for your review of GoodRx! I’m reaching out because we’d like to feature you and your experience so others can also learn how to save on their medications. We’ll also send you a free gift to thank you for your time! To submit a testimonial, follow this link: https://secure.boast.io/site/kudos/NH4FQZ

California
1 review
1 helpful vote
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Not what it claims
June 2, 2020

Did all the rquirements theough good rx, pharmacist never got $#*!. Just a bunch of bs. Dont waste your time

Date of experience: June 1, 2020
GoodRx R. — GoodRx Rep
over a year old

Hi David! We sincerely apologize for the trouble, and would be happy to reach out to the pharmacy on your behalf. Please give us a call at 888-799-2553, and we will investigate immediately.

Massachusetts
2 reviews
0 helpful votes
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Save $75
May 29, 2020

My dog has seizures so we had to put her on medication. I went to my normal cvs and it was $100 (a month) which i really couldnt budget for. Went on goodrx and saw at stop and shop it was $25. I would have never known that medication was different prices at different pharmacy's without this. Thanks GoodRX

Date of experience: May 29, 2020
GoodRx R. — GoodRx Rep
over a year old

Hi Kendall, thank you for your review of GoodRx! I’m reaching out because we’d like to feature you and your experience so others can also learn how to save on their medications. We’ll also send you a free gift to thank you for your time! To submit a testimonial, follow this link: https://secure.boast.io/site/kudos/NH4FQZ

Arizona
1 review
0 helpful votes
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Good rx is good
May 8, 2020

Good rx may not have Martin Sheen to do commercials, but they do have the better price. I've checked them all and good rx is by far the most affordable.

Date of experience: May 7, 2020
GoodRx R. — GoodRx Rep
over a year old

Hey Stephen! Thank you so much for your kind words, and we are so happy that we are able to help you save on your medications.

Connecticut
1 review
1 helpful vote
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They are legit, I thought that having no esurancenecneednce would be bul$#*!ueurcnance but its all goodie in the god damn hoodie velvlt. VELT i sell so many drugs more because of them CXO CXO cozoaci iniewen i got you bro $#*! yeah

Date of experience: May 5, 2020
Texas
1 review
10 helpful votes
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This is a scam
April 15, 2020

Was filling a script for my hubbie, the price with my insurance was $118 so I checked good rx, the coupon said $36.99 for the same drug, mg and count. I was excited. Money is tight due to the covid thing. When the pharmacy tech put in the codes, the price was higher than my insurance! She said they change their prices all the time. What a scam. I was glad I did not pay the $20 for a membership. Maybe it will work for you but certainly buyer beware

Date of experience: April 15, 2020
GoodRx R. — GoodRx Rep
over a year old

Hey MaryAnn. We’re very sorry that you experienced trouble using our coupons at the pharmacy. Our Advocacy Team would love to look into this for you immediately and ensure this is resolved! Please contact us at 888-799-2553 and we will get started. Our hours are Monday-Sunday, between the hours of 8AM and 7PM CT.

Illinois
1 review
3 helpful votes
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Hi, anonymous pharmacy technician here. Just so everyone else knows, the reason why some pharmacies accept these coupons and some don't tends to vary on a manager-to-manager basis. My manager will not allow me to accept the coupons, since billing prescriptions to GoodRx usually causes our company to lose money on each purchase. Instead, our company offers its own discount that is usually comparable to GoodRx's coupons. Just something to keep in mind- some pharmacies won't accept these coupons.

Date of experience: April 14, 2020
GoodRx R. — GoodRx Rep
over a year old

Hello Spring! Thanks for dropping a line. Here is some information regarding how GoodRx works with pharmacies like yours.

GoodRx has partnered with about 10-12 coupon providers that we list prices for on our site. Each coupon provider (or PBM - pharmacy benefit manager) works directly with the corporate office for the pharmacy to negotiate these prices. From there, we are provided the rates that the PBM and corporate pharmacy location have negotiated in order to post these prices on our site. The pharmacy does not enter a contract with GoodRx and instead is in contract with the PBM. We simply post these prices on our site for consumers to take advantage of. If you have any questions regarding reimbursement, we recommend contacting your pharmacy chain's corporate office.

North Carolina
1 review
0 helpful votes
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I was using Goodrx because i have a dog with a authoimmune disease and her medication are very expensive, along with vet visit. Goodrx was a life saver. Without Goodrx i could pay anywhere from $30 to $600 dollars. We love our pets, the medication helps her function almost like a normal dog. I went about a month ago to pick up her prescriptions, at this time i was told by the pharmacy Goodrx will no longer help unless the vet has an NPI number ( national provider identifer). With everything going on with Covid 19 now & people out of work, tell me what i should do. I love my Dogs, I take care of my dogs, but i dont know if ill be able to afford her meds. Its hard enough trying to pay bill and food as it is. I dont want to have to put her to sleep, shes a good girl and its not her time. She is only 7. Can anyone tell me where to go from here.

Date of experience: April 13, 2020
GoodRx R. — GoodRx Rep
over a year old

Hi, Kimberly. We’re very sorry that you experienced trouble using our coupons at the pharmacy for your pup. Our Advocacy Team would love to look into this for you immediately and ensure this is resolved! Please contact us at 888-799-2553 and we will get started. Our hours are Monday-Sunday, between the hours of 8AM and 7PM CT.

From the business

***If you have a question for GoodRx or an issue you'd like help with, PLEASE DO NOT POST IT HERE PLEASE. This website has no relationship with GoodRx and we do not regularly monitor it. Also, we find that customers who post questions and reviews here never respond when we reach out.***

***We have amazing customer care service professionals waiting to help - just email [email protected] and we'll get back quickly. Our goal is to help all Americans afford their prescriptions, and we want you to have a good experience.***


goodrx.com
Founded in 2011
Santa Monica, CA