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GoodRx

2.5

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GoodRx Reviews Summary

GoodRx has a rating of 2.5 stars from 605 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoodRx most frequently mention customer service, coupon price and discount card. GoodRx ranks 2nd among Pharmacy sites.

service
74
value
74
shipping
18
returns
18
quality
55

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Misleading commercial
April 21, 2021

Please stop showing people on commercials that they just show the coupon and the price automatically changes. Let them know that we have to rebill the prescription and it will take a few minutes. Smh

Date of experience: April 20, 2021
GoodRx R. — GoodRx Rep
over a year old

Hello Lola! Thank you for taking the time to provide us with your feedback. We are sorry for any trouble or inconvenience you have experienced, and we will pass this on to the appropriate department.

Georgia
7 reviews
52 helpful votes
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Ok, but not for me
March 2, 2021

For me, GoodRx is poor. I am not saying it is bad for many. I was shocked to find that the first Shingrix vaccine would cost me $200 retail. So, I looked at GoodRx and it said, $160. That is like a hamburger joint saying the $5 sandwich would cost $30, and with a discount, $25. No thanks, either way. Ugh.

Date of experience: March 1, 2021
GoodRx R. — GoodRx Rep
over a year old

Hi Floyd! When searching for your prescription on goodrx.com, please note that we do provide additional resources to help you save! Many manufacturers offer programs that will reduce your out-of-pocket costs for this prescription. These programs are free but may have some rules or restrictions, so you’ll want to review carefully. Here's a link to the site: https://www.gskforyou.com/vaccines-patient-assistance/

Georgia
2 reviews
0 helpful votes
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False adertising
January 15, 2021

I have used good rx with success but recently you had a price listed at kroger pharmacy and they would not honor your price. I traveled 45 minutes one way to get that price and was turned down. That was a costly disappointment

Date of experience: January 15, 2021
GoodRx R. — GoodRx Rep
over a year old

Hi Mark! We are so sorry to hear about the issue you've experienced. We've sent you a private message to investigate further.

North Carolina
1 review
0 helpful votes
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Ins is cheaper
December 16, 2020

My insurance is so much cheaper on my medicine than goodrx. I also tried using it on otc meds, I was told goodrx does not cover otc medd

Date of experience: December 15, 2020
GoodRx R. — GoodRx Rep
over a year old

Hi Diane! We apologize for any inconvenience or confusion you have experienced. To utilize a GoodRx coupon for OTC medication, you must have a valid prescription from a U.S. based doctor. Please note that OTC coupons are accepted at the pharmacy’s discretion and you'll need to go to the pharmacy counter to purchase!

Texas
1 review
0 helpful votes
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I went to Walmart for shingles vaccine and presented the good Rx card. And it didn't work. 2 months later for 2nd round of vaccine and it didn't work again. Didn't save me a penny. Teller said it's a joke. Never used it again, because it's embarrassing.

Date of experience: December 14, 2020
GoodRx R. — GoodRx Rep
over a year old

Hi Robert! We are so sorry to hear about the trouble you had at Walmart, and our team would love to investigate immediately. Please give us a call at 888-799-2553. We are open Monday-Sunday, between the hours of 8AM and 7PM CT.

California
1 review
0 helpful votes
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I had heard about Good Rx but never bothered, when my pharmacist spoke good about it, I downloaded the app and have been using every since

Date of experience: November 18, 2020
Illinois
1 review
0 helpful votes
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Rip off
October 17, 2020

Was charged $35 just so they could tell me they don't prescribe meds out for men for a infection should have been told this before I filled everything out and paid thanks

Date of experience: October 17, 2020
GoodRx R. — GoodRx Rep
over a year old

Hi Tony! We're so sorry for the inconvenience. After investigating further, we'd recommend seeing your doctor or going to an urgent care today. Would you be able to sign in to your account and send this message there? This way we can verify your account to provide you with a refund as an apology for the inconvenience. To access that - Sign In to your account and click Messages. Give us a call at (415) 237-1378 if you need help finding the secure message portal.

Missouri
2 reviews
13 helpful votes
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Coupon price not honored
October 15, 2020

My local Walgreens coupon price on my iPhone App was $30.63.

I was charged $48. 67. 50% more

Neither the pharmacy not GoodRx could explain this.

Date of experience: October 14, 2020
GoodRx R. — GoodRx Rep
over a year old

Hi Steve! We’re so sorry you experienced trouble using our discounts at Walgreens. Our Advocacy Team would love to look into this for you immediately! Please give us a call at 888-799-2553 and we will get started.

California
3 reviews
0 helpful votes
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Prices not honored
October 7, 2020

Lately, we have found that the pharmacies in our area - Costco, Walmart, Safeway, and CVS do not honor the GoodRx prices. Therefore the discount program is pretty much a waste of our time. Here's our experience. 1) Get the best price from GoodRx.com 2) Doctor sends a Rx to that pharmacy. 3) Get to the pharmacy and they don't honor the price. 4) Call the doctor and take the next highest price that GoodRx has listed. 5) Go to pharmacy and they don't honor the price. You can see how this can be a total goose chase after doing many of these. I'm very unimpressed with the program. It seems like it used to work a year or so ago, but not now. My mother in law pays out of pocket, is not on Medicare Part D. For example we attempted to get medication today from Costco listed on GoodRx as $71.00. Price we had to pay - $94.50. This is a regularly taking place now. Too bad.

Date of experience: October 7, 2020
GoodRx R. — GoodRx Rep
over a year old

Hi there! We’re so sorry you experienced trouble using our discounts at multiple pharmacies. Our Advocacy Team would love to look into this for you immediately! Please contact us at 888-799-2553 and we will get started.

Texas
1 review
0 helpful votes
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I have used GoodRx for the last year with good success. I am permanently disabled, and take Hydrocodone 10-325 every six hours for chronic back pain. For the longest time, I have filled all my scripts at CVS. I noticed my Norco was much cheaper through GoodRx at Kroger, and had my next refill called in there. My cost was about $16.

Now, I go to check for this month, as I am due for a refill, snd that same 120 tablets shows a price of $34.36. It's doubled in a month. And now I see there's a "Good RX gold". It sure looks like a good thing is coming to an end. GoodRX wants their cut, I guess. Disappointing.

Date of experience: October 7, 2020
GoodRx R. — GoodRx Rep
over a year old

Hi William! We're sorry to hear about the price increase. Because the coupon prices are tied to actual cash prices, they can fluctuate over time. We'd be happy to double check this for you. Please give us a call at 888-799-2553.

Arizona
3 reviews
1 helpful vote
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Not Much Savings
October 5, 2020

Today had my flu shot an injection at my neighborhood Walgreens. Saved only $3.73. Paid $37.26. Retail price $40.99. Exaggerated savings.

Date of experience: October 4, 2020
GoodRx R. — GoodRx Rep
over a year old

Hi Reva! We’re sorry to hear about that. Please give us a call at 888-799-2553, and we’d be happy to double check this for you!

Florida
1 review
0 helpful votes
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GoodRx
October 2, 2020

We saved lots of money using GoodRx although we have a proscription insurance, using GoodRx was much cheaper.
We need a company like GoodRx in America.
Thank you GoodRx :): )

Date of experience: October 2, 2020
Colorado
1 review
0 helpful votes
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Changing things as they go
September 25, 2020

Took Safeway a prescription normally don't like Safeway but with the GoodRx app it showed my prescription to be only $46. I chose to go to Safeway this time all because of GoodRx. Gave the coupon to the pharmacist and they took the coupon put it in the computer at $46.87. They did not have my medication in and so two days later after I fought to get the $47 up went to pay for my prescription and then all the sudden it had changed to $73 and some change. I feel like they entrapped me. The best deal to go to Safeway only to change it once my prescription had been put into the system. I find that a lot of people try to get whatever money they can right at the very end of bankruptcy or some political change. Please do not use GoodRx because they will in trap and change the prices! I would rather use a pharmacy and pay full price than ever used GoodRx again!

Date of experience: September 24, 2020
GoodRx R. — GoodRx Rep
over a year old

Hi William--We're sorry to hear about your experience using GoodRx at your local Safeway Pharmacy. We'd be happy to reach out to them on your behalf. Please give us a call at 888-799-2553, and we'll reach out ASAP!

Michigan
1 review
4 helpful votes
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Just One Thing
September 15, 2020

Please. I am honestly begging you. I will do whatever you want. If you just ask me to look it up BEFORE I fill the script. Don't wait for the price from your insurance. If you think it will be high and you have the card or phone or whatever ready: call ahead. Ask them to compare the prices for you. It will save us both a LOT of time. It does not take 20 seconds, as that commercial may suggest, to change the price for you. My soul dies a little each time I scan out a script and then they pull out their little card. (Also highly do not recommend using the cards. Print it out. At my pharmacy we use our phones for you, but i know a lot of places wont do that, so if u want the EXACT price you found - print it. They change the cards)

Date of experience: September 14, 2020
New Jersey
1 review
3 helpful votes
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Give it a try!
September 2, 2020

It may not work for certain pharmacies but it's definitely worth a try. I saved $20 on one prescription because insurance didn't cover it. Definitely a great app. Just don't think it's gonna work for every single medication you get filled

Date of experience: September 1, 2020
Florida
2 reviews
1 helpful vote
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Bait and switch
August 29, 2020

I use a controlled medication for back pain which is quite expensive. I thought I would check with a new place here in Bradenton, Fl to see what it would cost. I went into the place called Goodrx Pharmacy and asked but he said he couldn't check the price without the actual prescription but he was sure he could save me money. So, I had my next prescription sent to them by my Dr. The pharmacist now told me he would only match the price of other pharmacies and not give a better price BUT additionally only if I transferred all my other prescriptions to him even those I have filled by mail order for a 3 month supply and wouldn't fill the prescription if I didn't do that. I found that to be a ridiculous demand and he wouldn't even fill the one I had sent to him. Now I need to get my Dr. to send the prescription to another pharmacy to have it filled. Watch yourself if you decide to try this place as I don't find them at all reputable.

Date of experience: August 29, 2020
GoodRx R. — GoodRx Rep
over a year old

Hi Hank! We’re very sorry that you experienced trouble using our coupons at the pharmacy. Our Advocacy Team would love to look into this for you immediately and ensure this is resolved! Please contact us at 888-799-2553 and we will get started. Our hours are Monday-Sunday, between the hours of 8AM and 7PM CT.

California
1 review
1 helpful vote
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The commercial that claims up to 80 percent savings is misleading. The commercial referencing a $67 transaction reduced to $8.70 is obviously more the an 80 percent savings. Based on all the customer complaints I have read I would have to say that this another attempt to mislead customers. Or else the company can not figure basic math.

Date of experience: August 21, 2020
GoodRx R. — GoodRx Rep
over a year old

Hi Thomas! We apologize for the inconvenience, and appreciate you taking the time to provide us with feedback. It is possible to save more than what is advertised on our commercials and we strive to save Americans as much as possible on their medications. If you have any further concerns, please give us a call at 888-799-2553.

California
2 reviews
0 helpful votes
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AWESOME
August 13, 2020

Nothing but success with Good Rx. It has worked 3x and saves up to 2/3 of my previous insurance covered meds. There have been no challenges and has been accepted every time. With no issues.

Date of experience: August 13, 2020
Pennsylvania
1 review
1 helpful vote
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Goodrx and CVS
August 13, 2020

I have goodrx gold. Perscription was a $1,100.00
with goodrx. With Humana gold Prescription was $461.00. What goodrx explained On the price difference is that CVS and goodrx Have a deal that CVS may determine the price of the prescription.Be very cautious with goodrx.

Date of experience: August 12, 2020
GoodRx R. — GoodRx Rep
over a year old

Hi Christopher! We're sorry to hear about the inconvenience. We'd be happy to look into this further, please give us a call at 855-487-0694.

Georgia
1 review
1 helpful vote
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Who actually pays for this? How do y'all get your prices? What do you do with the information sent to your database? Is it sold? Are you selling patient's private information? Exactly how do you get money from this "Help a neighbor out?" By selling HIPPA information that pharmacies transmit to your computer. Nothing is free! You get something from this! Commercials aren't free.

Date of experience: August 11, 2020
GoodRx R. — GoodRx Rep
over a year old

Hi Lisa! GoodRx takes our users’ privacy very seriously. We strive to go above and beyond both legal requirements and consumer expectations when it comes to protecting consumer data. We understand that some users do not want their data shared or stored, and have recently added the capability for all users nationwide to request the deletion of their data as described in the California Consumer Privacy Act. Just visit www.goodrx.com/requestdeletion. If you have any further questions, please give us a call at 888-799-2553.

From the business

***If you have a question for GoodRx or an issue you'd like help with, PLEASE DO NOT POST IT HERE PLEASE. This website has no relationship with GoodRx and we do not regularly monitor it. Also, we find that customers who post questions and reviews here never respond when we reach out.***

***We have amazing customer care service professionals waiting to help - just email [email protected] and we'll get back quickly. Our goal is to help all Americans afford their prescriptions, and we want you to have a good experience.***


goodrx.com
Founded in 2011
Santa Monica, CA