Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Good Dog

Good Dog

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Best friends made here. Good Dog makes it simple for people to get dogs from good sources and for reputable breeders, shelters and rescues to put their dogs in good homes. And we provide all the support and guidance you need to feel confident every step of the way!


How would you rate Good Dog?
grey stargrey stargrey stargrey stargrey star

Good Dog Reviews Summary

Good Dog has garnered a reputation for facilitating a seamless and trustworthy experience in connecting potential puppy owners with vetted breeders. Customers appreciate the user-friendly app, responsive customer service, and the peace of mind that comes from knowing breeders adhere to strict ethical standards. However, some breeders express frustration over the platform’s stringent policies and lack of transparency regarding fees and breed restrictions, which they find arbitrary and unfair. Overall, while many users celebrate their positive experiences, concerns about fairness and communication highlight areas for potential improvement in the company's approach.

This summary is generated by AI, based on text from customer reviews

service
91
value
83
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
Follow Bianka W.
Unfollow Bianka W.
Share Review
Report Review

One stop shop
February 9, 2022

Looking for a specific dog breed in your area? Go to Gooddog.com.
Looking for breeders in your area?
Go to Gooddog.com.
Want to learn about a dog's life cycle and diseases?
Go to Gooddog.com.
As a breeder, have learned and appreciated all the many services you offer.
What else you wanna know?
GO to my ONE-STOP-SHOP and find out!
Great job everyone.
Bianka Williams dba Bianka's Dackels in Colorado

Date of experience: February 7, 2022
Grace H. Good Dog Rep
over a year old

Hi Bianka! Thank you so much for sharing your feedback and being a member of our Good Breeder community! We're so glad that Good Dog has had such a positive impact on your breeding program :)

Colorado
1 review
0 helpful votes
Follow Abby H.
Unfollow Abby H.
Share Review
Report Review

Success
February 6, 2022

My sister and I both had a great experience on this site! We found amazing quality dogs, supportive breeders etc. So happy to find it!

Date of experience: February 5, 2022
Grace H. Good Dog Rep
over a year old

Hi Abby! We're so glad we were able to help you and your sister connect with the wonderful Good Breeders on our platform, and welcome new pups into your lives!

Florida
1 review
0 helpful votes
Follow Debi M.
Unfollow Debi M.
Share Review
Report Review

Make sure you fill out an application as soon as you know you want to reserve a puppy. You don't pay a deposit at this point.

Date of experience: January 23, 2022
Washington
1 review
13 helpful votes
Follow R H.
Unfollow R H.
Share Review
Report Review

I believe this could be a great platform for some, and that the breeders on it do adhere to great health and genetics breeding standards, but at the end of the day, we found many even more awesome breeders outside of the platform at a better price, even after including the $500 we put down in deposit for a mini Aussie on Good Dog (+ additional $40 to Good Dog). We did not like the experience with our breeder at all - they told us there was a waitlist, but for the second litter we were on the waitlist for, they repeatedly skipped us or let others skip the line before the 7 week selection timeline she had originally given us - the pups were at the time 2-3 weeks old and hard to even see what they look like in the pictures. Unfortunately Good Dog's policies is mostly there to protect the breeders, so we did not even try to get our deposit back since it states in black and white (the fine print most people don't read through in the excitement of applying up for a new pup) we would not. We also realized after putting the deposit down and our bad experience, most breeders outside of Good Dog don't even charge as much. The breeder on Good Dog was charging $1000-1500 higher for a pup, and $200-$300 more for deposits in the Seattle / Washington area. The breeder we found on Facebook used to be active on Good Dog (we checked that after finding them on our own), was super communicative and professional, and gave us a much better overall experience.

Date of experience: January 21, 2022
Grace H. Good Dog Rep
over a year old

Hi RH,

Thank you so much for sharing your feedback! We’re sorry to hear that you did not have a great experience with your breeder on Good Dog, but we’re so happy we were able to connect with you and that you were able to find a breeder that met your needs!

At Good Dog, our mission is to build a better world for our dogs by supporting responsible dog breeders, educating the public, and promoting canine health. Supporting and protecting our community of both breeders and puppy buyers is extremely important to us. Providing our community of puppy buyers with protection and support during their journey to purchasing a new pup is the most important thing, and we strive to ensure everyone in our community is provided with excellent service. When you make a payment through Good Dog with Protection & Support, you are backed by the Good Dog Guarantee. The Good Dog Guarantee protects buyers in the unlikely event that an issue arises and honors the terms that breeders and buyers agree to together.

Please feel free to email [email protected] or call 855.446.6336 at any time. Thank you again for sharing your feedback - we wish you all the best!

- The Good Dog Team

Pennsylvania
1 review
1 helpful vote
Follow joshua l.
Unfollow joshua l.
Share Review
Report Review

Easy to use... Found an excellent breeder... very authentic and honest... the site itself is nice to use because it helps keep your deposit safe... in my case that was $400... so that made me happy... there is some fees they charge but with the ampunt of breeders they support... the info they have... ans the fact the website worked flawlessly... i rate them a solid 8.5 out of 10 and i never give perfect reviews... so 9 out of 10 is really the highest i would go and has yet to happen. Thanks good dog

Date of experience: January 15, 2022
California
1 review
9 helpful votes
Follow Linda F.
Unfollow Linda F.
Share Review
Report Review

The number of health tests is how a breeder is rated "excellent" "good" etc.
Good Dog does NOT confirm whether the breeder actually breeds the designated breed they state. Registration certificates are not checked.
If Good Dog states on their website a breeder is breeding a purebred dog they should confirm the registration certificates stating the dogs are of that particular breed.
I have spoken with Good Dog and they say they aren't able to check registration certificates but only health certificates.
Be careful when screening any breeders used on this site. Confirm the sire and dam's registration certificates of a reputable breed club and look at the breed designation.
Good luck with Good Dog

Date of experience: January 7, 2022
Grace H. Good Dog Rep
over a year old

Hi Linda,

Thank you so much for sharing your feedback! We are always open to constructive feedback and are incredibly grateful to you for sharing your concerns with us.

We wanted to provide you with some more information on our process for clarity. The Good, Great, and Excellent designations pertain to the health testing a breeder performs. We developed this 3-level rating system to designate the health testing incorporated into a breeding program. These Levels provide breeders with a path for improving their programs from Good to Great to Excellent while distinguishing programs that are doing all the recommended testing, or more.

In terms of our screening process, we take a holistic approach to evaluating a breeder’s whole program. Our team comprehensively considers many aspects of a breeding program, focusing on five key areas: breeding practices, physical health of the breeding dog and puppies, mental health of the breeding dog and puppies, environment, and buyer education and policies. You can learn more about our community standards and our screening process here: gooddog.com/standards-and-screening.

We’d love to hear your thoughts on other ways to help differentiate programs and profiles. Please feel free to email [email protected] or call 855.446.6336 at any time. Thank you again for sharing your feedback - we wish you all the best!

-The Good Dog Team

Ohio
1 review
13 helpful votes
Follow Dave N.
Unfollow Dave N.
Share Review
Report Review

No vet visit
December 16, 2021

I bought a puppy from RNA cockers which is now is enchanted puppy's it's really strange the breeders name was. Natilie Ramirez now it's Marie the whole website has changed in 2 weeks time I've been trying to contact her she told me she took the puppy to her vet but after I got the puppy I took her to my vet and she had worms and ear mites I paid $1300 for the puppy and I felt she should pay for my vet bill $120.00 but she won't awnswer my text but before I bought the puppy she was real nice sending pictures answered my calls before I got the puppy something is really strange with her and her website be careful with now enchanted puppy's

Date of experience: December 15, 2021
Grace H. Good Dog Rep
over a year old

Hi David,

Thank you so much for sharing your concerns with us! We are sorry that you did not have a great experience with this breeder. At Good Dog, our community and customers are the most important thing. We strive to ensure all of our customers are provided with excellent service so we are really glad to see that you have since been able to connect with a member of our Care Team. Please feel free to email us at [email protected] or give us a call at 855.446.6363 if there is anything else we can do to help!

-The Good Dog Team

Alabama
1 review
0 helpful votes
Follow Dennis B.
Unfollow Dennis B.
Share Review
Report Review

I had an outside the box question. I sent an email after 10pm. I had an answer to my question within an hour. Blew my mind. This was not the first time! So thankful I found Good Dog!

Date of experience: November 9, 2021
Pennsylvania
1 review
2 helpful votes
Follow Liz M.
Unfollow Liz M.
Share Review
Report Review

I have been a breeder on Good Dog almost since it's beginning, and have been thrilled to be a part of their growth. Their mission is clear educate both the puppy buyer, and breeders. The educational material, discounts on testing, and other resources are invaluable. I'm forever grateful to have found Good Dog.

Date of experience: November 8, 2021
California
1 review
0 helpful votes
Follow Elisa G.
Unfollow Elisa G.
Share Review
Report Review

Great business. Anytime I need them they are fast to reply back to me. Very helpful and knowledgeable.

Date of experience: November 8, 2021
Tennessee
1 review
4 helpful votes
Follow Eric P.
Unfollow Eric P.
Share Review
Report Review

After re-reviewing information regarding a civil case and a bad breeder that was actively posting dogs for sale on their website, they were more than helpful with getting them taken down. Sigorie especially was very heartfelt and kind during the entire process. Thank you Good Dog!

Date of experience: November 5, 2021
California
2 reviews
0 helpful votes
Follow Cynthia B.
Unfollow Cynthia B.
Share Review
Report Review

GoodDog.com
August 16, 2022

I'm a fairly new member of GoodDog.com but from what I can tell they are really here for the breeders and buyers. From start to finish! They give discounts on our health testing up to $100. Per year, have great attorneys to help negotiate puppies going to new homes with legal contracts and make the whole process so much simpler to deal with. I breed for myself so, having homes already lined up for the one or two babies that need a loving forever lap this place helps me have them in place and waiting when the time comes. Weather you breed every few years or a couple times a month, they have you covered. http://gooddog.com

Date of experience: November 5, 2021
Florida
1 review
20 helpful votes
Follow Mary C.
Unfollow Mary C.
Share Review
Report Review

Not Trustworthy
October 12, 2021

I have been in contact with one of Good Dog Breeders in Crystal; Florida for dauchshund and have had conflicting information. Overall experience has been awful. I still haven't been able to talk with the breeder by phone. I requested that I come by in person and make my deposit and see the puppies I was buying., no response. The only contact was by email and request for payment. I felt uncomfortable and made me feel like this was a scam. I am very upset that I wasn't able to get my fur babbies.

Date of experience: October 11, 2021
Grace H. Good Dog Rep
over a year old

Hi Mary,

We are so sorry to hear that you did not have a great experience, but we're so happy we were able to connect with you on the phone October 15. Please feel free to reach out via email at [email protected] or to give us a call at 855.446.6336 if there is anything else we can do for you in the future!

-The Good Dog Team

Massachusetts
7 reviews
29 helpful votes
Follow Ellen D.
Unfollow Ellen D.
Share Review
Report Review

I went through the application process and it is thorough but a joke and yes I could be one of their excellent breeders but would not want to be included as their criteria allows large commercial breeders to be excellent. The health testing for excellent does not meet the minimums set by breed club, excellent should mean at least the minimum testing set forward for a CHIC certificate. They sell themselves as screening breeders but THEY ARE NOT DOING A GOOD JOB OF THIS AS IT WOULD RESTRICT WHO WAS LISTED ON THEIR SITE THERFORE CUT INTO SALES. If they actually only allowed top of the line breeders, they certify breeders that do not do the bare minimum of recommended testing. They certify breeders that are not trying to better the breed. This is a pet brokerage service and that should scare anyone looking to use them to find a puppy as they are making money by certifying breeders. Buyer beware they talk a good game but I would recommend you go to the breed club of the breed you are looking for for breeder recommendations not a website that is taking a % of the sale price. Yuck no better than Petland.

Date of experience: September 23, 2021
Grace H. Good Dog Rep
over a year old

Hi Ellen,

Thank you so much for sharing your feedback. I’m sorry that our screening process didn’t meet your expectations. We are always open to constructive feedback and are incredibly grateful to you for sharing your concerns with us.

At Good Dog, we value our Community Standards, but also recognize that not everyone will agree with those standards. We do our best to ensure that we apply our standards and screening criteria fairly to each breeder that we screen. When screening breeders, we take a holistic approach to evaluating their whole program. Our team comprehensively considers many aspects of a breeding program, focusing on five key areas: breeding practices, physical health of the breeding dog and puppies, mental health of the breeding dog and puppies, environment, and buyer education and policies. You can learn more about our community standards and our screening process here: gooddog.com/standards-and-screening.

Also, the Good Dog community is completely free for breeders and buyers and we do not take a percentage of sales.

If you or anyone ever has concerns about a breeder recognized by us, we encourage you to reach out to us by emailing [email protected] or give us a call at 855.446.6336 so that we can look into the situation. Again, thank you for sharing your concerns and feedback - we wish you all the best!

-The Good Dog Team

California
1 review
42 helpful votes
Follow Shiva M.
Unfollow Shiva M.
Share Review
Report Review

Caught a puppy mill red handed with sick dogs, showed them the evidence. They just kept making excuses, even after multiple people reported them. What a scam, just another puppy broker trying to make money. Research the breed you want and ask questions to find a reputable breeder yourself. This website is a joke. Do better.

Date of experience: September 8, 2021
Grace H. Good Dog Rep
over a year old

Hi Shiva,

Thank you so much for your feedback here and for sharing your concerns with us. We take enforcement of our standards incredibly seriously and have a process in place where we conduct an independent investigation of all complaints shared with us, which entails an examination of all evidence submitted, independent investigation into any publicly available materials, a discussion with the accused breeder, and discussions with any relevant third parties.

Our community and customers are the most important thing to us and we continuously strive to provide excellent service and respond to any concerns shared with us. We'd love the opportunity to further listen and to understand your feedback better. Please feel free to email us at [email protected] or give us a call at 855.446.6336 if you have any additional concerns or questions. We’re always available to talk to you!

-The Good Dog Team

Pennsylvania
2 reviews
42 helpful votes
Follow Donna S.
Unfollow Donna S.
Share Review
Report Review

Nothing more than a glorified "Lancasterpuppies.com" or breeder listing page. No different than any other puppy mill lister. I am sickened to see they only ask you to fill out a questionnaire (couldn't the breeder lie?) and ask you 10 questions on the phone by a girl that sounds 17 years old. That's not as thorough as a place like the AKC Breeder of Merit program where they do all of this AND inspect you--you can't lie. I can't believe the breeders featured on this site. I'd be embarrassed to be listed here. Nothing more than glorified brokers. Go to www.akc.org and search for Breeders of Merit by state and by breed--much safer--and accurate.

Date of experience: August 28, 2021
Grace H. Good Dog Rep
over a year old

Hi Donna,

Thank you so much for sharing your feedback. At Good Dog, our community and customers are the most important thing and we continuously strive to provide excellent service. We would love to explain a bit more about the screening process we use. When screening breeders, we take a holistic approach to evaluating their whole program. Our team comprehensively considers many aspects of a breeding program, focusing on five key areas: breeding practices, physical health of the breeding dog and puppies, mental health of the breeding dog and puppies, environment, and buyer education and policies. You can learn more about our community standards and our screening process here: https://www.gooddog.com/standards-and-screening.

If you have any other questions or want to provide more feedback, please feel free to email us at at [email protected] or give us a call at 855.446.6336. We’re always available to talk to you!

-The Good Dog Team

New York
1 review
0 helpful votes
Follow Rich H.
Unfollow Rich H.
Share Review
Report Review

Good Dog is 100% legit. I used Good Dog to buy a Golden Retriever puppy through a breeder. I had a very positive experience. Good Dog helped me find a breeder with an available litter, helped me decide which transportation option was best, and they were so helpful throughout the entire process whenever I had questions.

Date of experience: August 16, 2021
Texas
1 review
2 helpful votes
Follow Kelly C.
Unfollow Kelly C.
Share Review
Report Review

We have been an Excellent rated purebred dog breeder with Good Dog since 2019. They have been wonderful for our business AND our customers have raved about the experience as well.

Date of experience: August 9, 2021
Idaho
2 reviews
36 helpful votes
Follow Amy V.
Unfollow Amy V.
Share Review
Report Review

I purchased a puppy from one of their certified breeders and I had to admit him to the ICU the morning after we received him. He had severe parasites and 3 different bacterial infections that cost thousands of dollars to fix! Although the breeder did check in on his progress and is nice, did not even offer to help financially for something that she caused. Beware of this site! I would not consider my experience to be something that is a result of a responsible breeder. Although disgusting, I have attached an example of the parasites that came out of my puppy after his worming at the ICU visit. The vets were literally horrified!

Date of experience: August 1, 2021
Grace H. Good Dog Rep
over a year old

Hi Amy,

First, thank you for sharing your feedback. We are so sorry to hear that you did not have a great experience with the breeder you were working with. We always hope that everyone can connect with a great breeder, build a great relationship with them, and ultimately find the perfect addition to their home.

It looks like one of our team members reached out to you on August 1st, 2021 asking for more information about what happened with your puppy. We take enforcement of our standards incredibly seriously and we’d love the opportunity to talk to you and to understand your feedback further. Please email us at [email protected] or give us a call at 855.446.6336. We are looking forward to hearing from you soon.

Warmly,

The Good Dog Team

Washington
1 review
27 helpful votes
Follow Paul M.
Unfollow Paul M.
Share Review
Report Review

A colleague reached out to GoodDog to see about listing with them. There is ZERO expertise in the "vetting" process. It's just some know-nothing intern type that googles your company and looks for any negative reviews, in this case, the reviews weren't even for the right company. Do your own research, and talk to the breeder, shelter, person, etc, for yourself. Gooddog.com is a scam of sorts, and they don't know anything about breeding practices that you couldn't find in a 10-second google search.

Date of experience: July 23, 2021
Grace H. Good Dog Rep
over a year old

Hi Paul,

We’re very sorry to hear about your experience. At Good Dog, our community and customers are the most important thing and we continuously strive to provide excellent service. We’d love the opportunity to talk to you and understand more about what happened. Please email us at [email protected] or give us a call at 855.446.6336. We are looking forward to hearing from you soon!

Warmly,

The Good Dog Team