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Good Dog

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Best friends made here. Good Dog makes it simple for people to get dogs from good sources and for reputable breeders, shelters and rescues to put their dogs in good homes. And we provide all the support and guidance you need to feel confident every step of the way!


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Good Dog Reviews Summary

Good Dog has garnered a reputation for facilitating a seamless and trustworthy experience in connecting potential puppy owners with vetted breeders. Customers appreciate the user-friendly app, responsive customer service, and the peace of mind that comes from knowing breeders adhere to strict ethical standards. However, some breeders express frustration over the platform’s stringent policies and lack of transparency regarding fees and breed restrictions, which they find arbitrary and unfair. Overall, while many users celebrate their positive experiences, concerns about fairness and communication highlight areas for potential improvement in the company's approach.

This summary is generated by AI, based on text from customer reviews

service
91
value
83
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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Absolutely the best! I recommend!
Safe and Secure Site To Buy A dog.
You will be satisfied.you do not have to worry about being scammed on this site.

Date of experience: November 17, 2022
Indiana
1 review
0 helpful votes
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Great Platform to Find a Puppy
November 16, 2022

Good Dog was the best platform available to find great breeders for puppies. We were able to get connected to a great breeder (Blue Sky Chesapeake Bay Retrievers) in an efficient manner to find the puppy of our dreams.

Date of experience: November 16, 2022
New York
1 review
0 helpful votes
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Biewer puppy
November 16, 2022

It was a rough experience in the beginning with a breeder but used a different breeder and was able to get the perfect puppy. I can't take him home till January but was very pleased with the process. It was my first time looking for a pure breed. Thank you very much

Date of experience: November 15, 2022
Louisiana
1 review
0 helpful votes
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Puppy
November 15, 2022

My husband and I decided to go with Triple J Aussies, and are very thankful we did. From the moment we filled out the application and was notified by Good Dog that it had been accepted, things went pretty quick. Deanna email me with pictures of beautiful puppies to pick from. I chose one, then called her, and she answered all my questions, and even help to pick the right creat out. We put a deposite down through God Dog on Tuesday and pick our puppy up on Sunday. Deanna was so nice and had everything we needed for our new puppy and then some,

Date of experience: November 15, 2022
California
1 review
0 helpful votes
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Seamless experience!
November 15, 2022

I had a great experience getting my dog via Good Dog. My pup is a healthy and happy doggie. Although he had a grounded flight coming to me the airline was able to put him in a dog hotel for the night and was transported to me the day after. My breeder kept me update the entire time throughout the process.

Date of experience: November 14, 2022
Virginia
1 review
0 helpful votes
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Very Satisfied
November 15, 2022

It has been great so far. Anxiously waiting for the litter to arrive.

Date of experience: November 14, 2022
Wisconsin
1 review
7 helpful votes
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If you want a puppy
December 14, 2022

I contacted so many breeders and my whole experience was horrible. Only one breeder bothered to contact me and they flat out lied to me and not to mention they had me thinking they had puppies and then no puppies. Of course now they don't respond at all. I will let all my friends and family know what an racket they run!

Date of experience: November 14, 2022
Nicole E. Good Dog Rep
over a year old

Hi Ruth,

Thank you for sharing your feedback with us! We are so sorry you have not found a breeder to work with yet. We understand how frustrating that can be.

We would love to offer additional breeder recommendations that fit your preferences and timeline. Please feel free to reach out anytime! You can contact us anytime at [email protected], or by phone at 855-446-6336.

Warmly,
The Good Dog Team

Mississippi
1 review
0 helpful votes
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Good Dog Review
November 14, 2022

Good Dog has been very helpful and supportive in my search for a pet. They follow up to make sure there is a good relationship between the customer and the provider.

Date of experience: November 14, 2022
Minnesota
2 reviews
0 helpful votes
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I want to get back to wing shooting
November 14, 2022

I'm grateful to find someone who is as passionate about having a great hunting companion as I am because it has been over 20 years that I lost my black lab and brother who was an avid hunter and angler.

Date of experience: November 14, 2022
Louisiana
1 review
0 helpful votes
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Finding my puppy, Riah!
November 6, 2022

Very good experience with the Good Dog staff and the breeder I chose. May have to get Riah a playmate next year. We are all settling in and loving up on each other!

Date of experience: November 6, 2022
Maine
1 review
0 helpful votes
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Still looking
December 4, 2022

Very friendly person called me but she couldn't find the kind of dog I was looking for. She did search for me and tried. Much appreciated

Date of experience: November 4, 2022
Nicole E. Good Dog Rep
over a year old

Hi Nancy,

Thank you for sharing your feedback with us! We are so sorry you have not found a breeder to work with yet. We are glad to hear you had a good conversation with someone on our Care Team.

We would love to continue helping you with your search! Please feel free to reach out so we can send additional breeder recommendations. You can contact us anytime at [email protected], or by phone at 855-446-6336.

Warmly,
The Good Dog Team

Georgia
1 review
5 helpful votes
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Gooddog use to be a great site to find breeders but now they are requiring everyone put their credit card information in and set up payment schedule in order to secure a puppy with a breeder and that is scary! I do not like my information online and I should be allowed as a buyer to set up pickup with breeder and pay with cash so my credit card information isn't floating around online. Gooddog, this is completely ridiculous! Since when is it forbidden to pay with cash?! C'mon now! You're starting to be no better than these other websites you find puppies on and hope and pray you don't fall victim! DO BETTER!

Date of experience: November 3, 2022
Nicole E. Good Dog Rep
over a year old

Hi Adam -
Thank you for sharing your feedback with us. In case it’s helpful, we wanted to share some information about how Good Dog works
Good Dog buyers can apply and message Good Breeders without placing a deposit or entering their payment information.
Breeders are in total control of when they choose to request deposit and puppy payments.
Buyers can also choose to pay via bank transfer (ACH) if they do not want to pay with credit or debit cards.

Your security is our top priority. That’s why we use the most stringent security measures possible to protect sensitive information like addresses, card numbers, bank account information, and more.We utilize bank-level, best-in-class technology to keep your information safe. Paying and communicating directly through Good Dog is the only way for us to monitor and protect you and our community from fraud, scams, and other security issues, such as phishing.

Please do not hesitate to reach out to [email protected] with any additional questions about our policy or payment system!

-The Good Dog Team

Texas
1 review
0 helpful votes
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Obtaining Bonnie Jo
November 3, 2022

At first, I was not too confident as our money was collected and deducted from our bank account, but the breeder was unable to receive our money. The breeder was new to Good Dog as well. Worried about it and not wanting to have to be out double the money, I placed a call to Good Dog. I had to leave a message which really made me worry. It wasn't too terribly long that I received a very detail voicemail assuring me my money was guaranteed. The day we were driving to get our new dog, the breeder called stating that he had received our money.

Date of experience: November 3, 2022
Colorado
1 review
0 helpful votes
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Prompt
November 3, 2022

Very prompt in responding to my requests. Referred me to proper locations

Date of experience: November 3, 2022
Minnesota
1 review
3 helpful votes
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Disrespectful breeder
November 30, 2022

Salata Golden Retreivers asked for a deposit before puppies birth, which we did. The mother died within 24 hours of giving birth. I discussed the effects this can have on a puppy and it's adulthood and respectfully explained we no longer would like one from that litter. She will not refund us or give us a puppy from another litter, not that we would like one from her at this point. She said "you've already been on 2 waitlists and now you're going to another so you're not fit for our dogs"

I've been on one waitlist prior to committing to her puppy, and that waitlist was going to take a year or two to get a puppy. Of course we wanted one sooner:(

She has been very unkind. I'm about as fit for a dog as someone can be.

Date of experience: October 31, 2022
Nicole E. Good Dog Rep
over a year old

Hi Jenny,

Thank you for sharing your concerns with us.

At Good Dog we work hard to support both our breeders and future puppy owners. We aim for everyone involved to have a wonderful experience, and are sorry that your situation is so complicated and disappointing.

We would love to help you work towards a resolution with Salata Golden Retrievers. Please reach out at [email protected], or by phone at 855-446-6336 so we further assist you. Thank you!

Warmly,
The Good Dog Team

New Hampshire
1 review
0 helpful votes
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Excellent customer service
October 29, 2022

My experience with good dog has been great thus far. They have been very supportive and informative while my family and I go through the process. Thanks!

Date of experience: October 29, 2022
Colorado
1 review
0 helpful votes
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Great Connection
October 29, 2022

Using Good Dog has been a great experience thus far. They connected me to an excellent breeder. Communication with both Good Dog and the breeder rates a 5 all around. I highly recommend.

Date of experience: October 29, 2022
Canada
2 reviews
0 helpful votes
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Excellent Experience
October 29, 2022

*******@Chase me Shelties is a wonderful breeder. Beautiful dogs personality and looks. As a Canadian there was some trouble with the payment mechanism and Good Dog personnel were extremely helpful and solved the probelem quickly. Couldn't be more pleased

Date of experience: October 28, 2022
Utah
1 review
0 helpful votes
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Great help
October 29, 2022

I had questions about finding older Sammys thought puppies and Dominic was very helpful with some great suggestions that I will put in to use very soon.
Carol

Date of experience: October 28, 2022
Michigan
1 review
0 helpful votes
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Scknoonie
October 29, 2022

I was pleased with your service and hopefully I will find a dog within my price

Date of experience: October 28, 2022