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Good Dog

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Best friends made here. Good Dog makes it simple for people to get dogs from good sources and for reputable breeders, shelters and rescues to put their dogs in good homes. And we provide all the support and guidance you need to feel confident every step of the way!


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Good Dog Reviews Summary

Good Dog has garnered a reputation for facilitating a seamless and trustworthy experience in connecting potential puppy owners with vetted breeders. Customers appreciate the user-friendly app, responsive customer service, and the peace of mind that comes from knowing breeders adhere to strict ethical standards. However, some breeders express frustration over the platform’s stringent policies and lack of transparency regarding fees and breed restrictions, which they find arbitrary and unfair. Overall, while many users celebrate their positive experiences, concerns about fairness and communication highlight areas for potential improvement in the company's approach.

This summary is generated by AI, based on text from customer reviews

service
91
value
83
This company responds to reviews on average within 1 day

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GB
1 review
0 helpful votes
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Happy Puppy Owner
February 23, 2023

When we found the puppy we wanted and asked for information, we got a quick response answering our questions. The app worked well and it was easy to make a payment. We spoke to the breeder and she was very knowledgeable and accommodating as we had to travel to pick up our baby.

Date of experience: February 23, 2023
Rhode Island
1 review
0 helpful votes
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Great resource to find a puppy!
February 23, 2023

The good dog site is so easy to use and they respond quickly to answer questions. We found a fabulous local breeder and have put a deposit down on a litter that is due in April. I highly recommend this site for finding a new puppy/dog.

Date of experience: February 23, 2023
Florida
1 review
0 helpful votes
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No dogs to view
March 25, 2023

Can't find a dog! You don't show any for sale... so how does this even work?

Date of experience: February 22, 2023
Nicole E. Good Dog Rep
over a year old

Hi John,

Thank you for reaching out! We are so sorry that you’ve had some difficulty navigating our site, and wanted to share some information that might help you.

To find available puppies, you begin by ​​​​​​​​​​searching for a dog breed on our homepage (www.gooddog.com) to find breeders with current or upcoming litters near you. From there, you can select a breeder profile to learn more about their program, upcoming litters, pricing, health testing, transportation options, and more.

We would love to continue helping you with your search! Please feel free to reach out so we can send additional breeder recommendations. You can contact us anytime at [email protected], or by phone at 855-446-6336.

Warmly,
The Good Dog Team

Illinois
1 review
0 helpful votes
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Great Experience
February 23, 2023

The breeder reached out to me right away. I felt safe talking with them and the overall experience was beyond my expectation.

Date of experience: February 22, 2023
Illinois
1 review
0 helpful votes
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Excellent support team.
I really like that it is very convenient to use the platform.
And most importantly, thanks to this platform, families meet their new family members. This is very valuable.

Date of experience: February 22, 2023
Tennessee
1 review
0 helpful votes
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Exceptional service
February 23, 2023

All my questions were addressed professionally and politely.

Date of experience: February 22, 2023
Colorado
1 review
0 helpful votes
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Whippet
February 22, 2023

Told me that they have puppies. Not adult dogs and where I should look

Date of experience: February 22, 2023
Hawaii
2 reviews
0 helpful votes
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Pleasurable Puppy Search!
February 22, 2023

Where does one look for " the puppy of your dreams". All pups, even shelter pups in need of homes touch our hearts; but often you know what your very special breed of pup is for you. "Good Dog" simplified that for me. Through them, I found my special one(s); spoke to the breeders & now am waiting for the birth of my pup(s). Thank you "Good Dog!" You facilitated my dream pup joining my family in Hawaii!
Aloha!

Date of experience: February 22, 2023
Nevada
1 review
0 helpful votes
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Excellent service
February 22, 2023

We are extremely pleased with Good Dog and the service we receive from being part of their business. The majority of our puppies are sold on their site and we are grateful to Good Dog for having this platform to sale our puppies.

Date of experience: February 22, 2023
Virginia
1 review
0 helpful votes
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Great service
February 22, 2023

We liked our experience. The website is to the point, customer service is accurate. The breeder was great and dog is healthy so far!

Date of experience: February 22, 2023
Montana
1 review
2 helpful votes
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Ok
March 24, 2023

I am not sure how i feel about the way it is set up. I feel when you search for pups it is hard to see who parents are. The information on the parents. As a breeder wish we could search for people in messages.

Date of experience: February 22, 2023
Nicole E. Good Dog Rep
over a year old

Hi Shana,

Thank you so much for sharing this feedback with us! We’re happy to share some more information that might be helpful.

When a buyer is viewing a puppy from an available litter, they are immediately able to see the parent dogs for that puppy. Additionally, every breeder’s page has a specific section marked “Moms & Dads,” where buyers can find information about a program’s sires and dams.

We also have a filter on the Waitlist tab that allows breeders to view their active waitlist members by the litter they're assigned to. There's also an option to see buyers that aren't assigned to any litter, in case that is helpful as you search for specific applicants

We hope this helps answer your questions but please don’t hesitate to reach out to [email protected] if there’s anything else we can help you with!

Warmly,
The Good Dog Team

North Carolina
1 review
0 helpful votes
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Exceptional Program
February 22, 2023

Our experience with Good Dog has been exceptional! They have wonderful programs for breeders and buyers alike. Their customer service is hands down the best I've ever worked with. They are quick to respond to any questions and are always helpful.

Date of experience: February 22, 2023
Arizona
1 review
0 helpful votes
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My first time using a pet website
February 22, 2023

I was very pleased with my first experience of using a website to help find a new pet. Also, the breeder was very polite, knowledgeable and trustworthy. When I had questions for Good Dog, you responded right away. I would highly recommend and trust that you would only work with professional breeders.

Date of experience: February 22, 2023
Illinois
1 review
0 helpful votes
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So far so good.
February 22, 2023

Only in the early stages of getting another dog. Everyone has been receptive.

Date of experience: February 22, 2023
Illinois
1 review
0 helpful votes
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A new puppy
February 22, 2023

Sarah the owner of Country Grove Breeder LLC. Was wonderful. All the pets she breeds appeared wonderfully cared for. Well bred. Clean and well kept areas where the dogs live. Just a amazing experience. Can tell she enjoys the dogs she raises. Cares about the homes she lets them go to.

Date of experience: February 22, 2023
Alabama
1 review
0 helpful votes
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Effective and humane…no worries.
February 22, 2023

As a trainer of service dogs I think a dog learns faster and is more reliable. It doesn't take me years to train a reliable service dog because my dogs understand there are consequences to not doing what they're asked. And it's not a painful consequence, but a good motivator. Like a nudge to say, "hey you, did you hear what I said?"

Date of experience: February 22, 2023
Maryland
1 review
0 helpful votes
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Promise Land
February 17, 2023

They help me a great deal understand what they require.

Date of experience: February 17, 2023
Arizona
1 review
0 helpful votes
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People are able to search for the exact type of dog they are looking for, reach out and conversate with the breeders ask questions, get pictures and information and even pay their deposit and balance right online

Date of experience: February 16, 2023
Oregon
1 review
2 helpful votes
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Mayfield Farm-Labs
February 18, 2023

After loosing our black lab our family was left with a huge hole in our hearts! We met Camber and her family at the Mayfield farms who was so supportive in our quest to have Santa bring us a new puppy! We were so fortunate to secure not only one, but her litter mate too and we have had nothing but sheer pleasure integrating them into our home and welcomed Greta and Ruby.

Until we could get them, Camber was awesome at sending pictures, video clips and answering my texts until pick up. The whole family gets involved in rearing these puppies and they are extremely socialized by the time you get them!

I even got a wonderful Christmas pic that became my New Years card introducing our additions!

I would highly recommend Mayfield Farms to others and would definitely return myself! Received an awesome starter kit with everything to get started with your new puppy too.

BEST EXPERIENCE EVER!

Date of experience: February 16, 2023
California
1 review
1 helpful vote
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Highly recommend!
February 16, 2023

Overall a great experience! The process was smooth from beginning to end. They communicated effectively and made sure the buyers were serious and responsible. Overall J enjoyed working with them. The payment process was also smooth.

Date of experience: February 16, 2023