GolfNowReviews 486

RIPOFF
Planted 9 holes fees/prices/tee times among 18 hole tee times/prices, deceiving the buyer (ME). No clear description that either one is 9 or 18 holes. I know the prices, thought it was a discounted rate to 'fill the tee sheet'. Well, I got filled with BS.

Crooks, dishonest practices.

I reserved a tee time at a greens fee GolfNow said was a 59% discount. When I arrived at the course, I learned the price GolfNow charged was the regular greens fee. I was unhappy because intstead of a 59% discount it cost us 35% MORE to use GolfNow.

I contacted Customer Service and requested they refund the GolfNow fees ($2.50/player) since they misrepresented the tee time I reserved as being heavily discounted. I received a nonsensical reply that talked about some courses setting limits on how little GolfNow can charge and that didn't even acknowledge their misrepresentation of what I bought. No refund was granted, and as a result I will avoid GolfNow and use one of the other discount greens fees sites in the future.

If you run into a problem with these people, do not expect them to resolve it. They are fine as long as there isn't a clerical problem, but if it happens, they are horrible. They don't deserve your business. Wait until you drive an hour to the course and find out your reservation isn't honored because of some computer glitch. They keep you on the phone and then tell you they can't do anything. They need to learn the customer is always right.

So I was booking a tee time, then right before I paid, I checked out this review site, and saw that some were complaining about showing up to the course, and there being an outing. I called the course I wanted to play, and sure enough, there was an outing. I really would have been irritated if I had paid, booked a tee time, showed up, and couldn't play. I called GolfNow, and let them know, and they said the course did not call to inform of an outing, so that is why they never removed it. I would use golf now to book a tee time, but I would certainly call the course for availability first. Also disappointed that when I went to check out, there were taxes and booking fees, so unless you are getting more than a 30% discount, GolfNow is not worth using.

Very disappointed with treatment I received after being a longtime customer! Last week I booked my weekly tee time but then had to make a change. I called customer service to say I wanted a different time at same course. I was put on hold for a longtime while the customer service person called the course. He then told me he couldn't book the other time because the course wasn't answering their phone. He told me he would cancel my first reservation then would continue to call the course and try to book the other time. He said he would call me by 5pm. He never called. Now I find out that he never cancelled my first reservation as he said he would. When I called and spoke to a Golf now supervisor she told me sorry, but its not their fault and there is now way I can receive my $107 refund. When I pointed out that I was told it would be cancelled and that I am a longtime customer her response was "one thing has nothing to do with another." Not very good customer service after all!

Took the day off to play golf and booked a tee time on golfnow at a course an hour away from my house. When I got there the course had an outing. Called golfnow for a resolution and was told they already refunded my money and would give me $10 towards a hot deal (which is actually free to them). Explained that I lost a vacation day, a days earnings, my time, and burned 2 hours worth of gas getting to and from the course. The $10 credit for a hot deal is an insulting resolution. Amazingly, they didn't even refund my credit card! Golfnow is more than a scam or rip off with poor service, it's fraud. "Go Play" really means "Go take your chances, waste a day, and we'll keep your money, we don't care".

I find that although they do not have all courses listed for a given area, we have always managed to find what we need with what's given. Plus if you sign up for their hot deals emails then you may get a hot deal on the day of or next day of your scheduled tee time. That happened today. We had booked Dinosaur Trail, Drumheller, AB, and got an email today which dropped our price in half, instead of paying $48 we are paying roughly $23 with cart. Plus calling their site to cancel one booking and confirm the second was a breeze.

This has to be the worst website in the world. It simply will not let you create an account. I can drive to the course faster than making a tee time on this site. Will never use again.

I booked a tee time via Golf Now for a foursome. Our group wanted to back our tee time up because we were running a little behind and we wanted to catch breakfast. I called the golf course, which will remain unnamed because they ended up making it right in the end. The golf course told me that because I booked through Golf Now I had to call them to change the tee time. I called Golf Now who is essentially a middle man, and told them I wanted to back our tee time up. They put me on hold and called the golf course. Golf Now came back and told me they cancelled my tee time. I told them I DID NOT want to cancel, just back my tee time up. They said the only opening was 2 hours later so I told the lady just to re-book our original tee time. She did so, but booked our foursome as a twosome. When we got to the golf course, they had paired us with another group because their system showed us as a twosome. It turned into a whole fiasco. Long story short, DO NOT USE GOLF NOW! Book directly with the golf course!

Booked a tee time for Bali Hai in Las Vegas. Had to cancel within an hour of booking it online... which you can't do unless you call the special cancellation phone number. I spoke to a call service rep and they gave me a verbal cancellation #. I asked for an email cancellation receipt... they said they don't send those. (didn't feel right) I felt like I was being scammed. She said not to worry, since she just gave me the cancellation # over the phone. Fast forward, my credit card was charged a booking fee for the round which I never played. I called golf now and they said it was never cancelled and they asked for proof... I gave them the reference number and they said it wasn't in the system. They wouldn't refund the fee. Their website doesn't mention the fees or we don't send cancelation emails. Strange that an internet based company doesn't use email for cancelation confirmations. I run a business and this gives me a SCAM feeling. I'm surprised Golf Channel is associated with this business. Moral of the story... don't waste your time with this website... go to the golf club's website directly and avoid their buried fees for rounds you cancel. Poor business practices.

Absolutely terrible customer service. I booked a tee time the morning of play, drove myself and a friend an hour to the course only to find that the course did not open that day. When calling their customer service the following day, they acted as if nothing was out of the ordinary and put me on hold for 10 minutes while they called the course to verify that they were closed. Seriously? As if the 2-3 hours wasted wasn't enough... they put me on hold for a fee refund? When the agent finally returned I asked how I could be assured that this error wouldn't happen in the future. Her response was basically, "I don't know." When asked how the error could have happened, she said, "that's with management." GolfNow is a great idea and offers convenience but is clearly being executed poorly (you can only blame management) unfortunately which you will only find out when things don't go well. If you can avoid it, I would at this point.

After booking several tee times the company have me a once only discount which I took. From then on I couldn't book a tee times. Every time I tried the discount I wasn't entitled to was calculated but the booking was then rejected saying that my promotion h ad expired. I knew But it their system that showed the promotion eventhough on three separate occasions the supervisor blamed the IT but the problem remains. One supwrv I supervisor told me to delete and then reinstall the app. I d I d and received someone else nAmeane

We have been using golf now for a few years and have been mainly happy with their products. But, during the past few months, things have gone downhill. We booked a tee time for 4, used our reward for 3 and paid for the other. It cost $189. Later we found out that if booked directly with the course, the cost would have been $ 99., in fact the course usually charges only $ 149. What a ripoff. They have not acknowledged our e-mail. Also there reward program has now been changed and is giving people less for playing more. Golf now blames their reward people, which seems t be a different group. Pass the buck and do nothing. We are looking for a better alternative.