GolfNowReviews 486

I have had several problems with them but when I get rained out and it is nearly impossible for them to give me my money back because I got a hot deal that is bad service! Things come up in people lives that they can't control and if they can't make their tee time that doesn't mean they should have to PAY! That is ridiculous! Then when you try to explain to them they say well we won't give you your money back but we will give you"15 days" to use your tee time. My life is extremely busy! You can't just put a deadline for me to make my tee time! Then I make a claim with a bank because I want my money back and Golfnow.com didn't provide their service the BLOCK ME FROM THEIR SITE! ABSOLUTELY RIDICULOUS! Fix your policy it is ridiculous! I hope another site with better service puts you out of business!

Do not use them, you will not be able to play or get your money back, they do not honer their commitment or the contract. Their help desk is very bad and is not help.
I give them less than one start.

If you book through GolfNow, beware that you will be considered a no-show even if three of your foursome booked shows up but the flight of your fourth was delayed or cancelled and he wasn't able to show up. Apparently, I was supposed to call and cancel my fourth even though my flight only landed a little more than an hour before our tee time and didn't know about the others cancelled flight until then. Bali Hai golf course in Las Vegas says there is nothing they can do because it was booked through GolfNow and GolfNow says there is nothing they can do because Bali Hai said only 3 showed. The entire transaction is booked and charged by GolfNow but they have no responsibility over the transaction? I'm booking direct with courses from now on. Terrible.

Made reservations and entered in my credit card info. Once that was all done the website tells me that the time is no longer available and here are some other choices. My tee time I booked for the course was still available but for twice the amount. Crazy thing is they still took my money off my credit card. When I called to ask them what the hell was going on they said they have a glitch in the system. In order for me to get the same tee time and price that. I already had paid they said they would need to charge my card again but would refund the first withdrawal in 3-5 business days. BULL$#*!... YOU TOOK MY MONEY ONCE AND WANT ME TO PAY AGAIN?...

Best review I can give is GO SOMEWHERE ELSE TO BOOK your round. These people are as close to being thieves as bank robbers. IF you get the chance to make it with the course directly do it, you will not be treated very well by this golf now group. Their attorneys made sure of that.

Booked a tee time (unknowingly) through golfnow because that was where I was directed by the golf course website for on-line reservations. My customer had to reschedule the round and when I called to cancel (more than 48 hours in advance), I was informed that the course does not accept cancellations or reschedules. I called the course and was told that they can accept the cancellation but I have to "go through golfnow". Again, golfnow refused the cancellation. I strongly urge everyone to stay away from this "service", and any course that directs you to them for bookings.

I am terribly disappointed with the "hot deals" offered from this website. Why have a website that saves me 2%? The deals are non existent. Yeah, i can come to Florida in the summer and get great deals on great courses, but the courses themselves offer those. This site has become a joke!

I have used golfnow to book several teetimes over the past few years and have never had a problem. I have gotten some amazing deals and almost always save 20-50% off regulag course rates. Im surprised to hear so many others have had issues considering that the terms and conditions are clearly stated. I only book when I am 100% positive that I will be playing rain or shine and usually never 1-3 days ahead... sometimes even the same day... for an avid golfer trying who is trying to save some coin GolfNow is the only way to go...

Used Golf now for a tee time on Monday. Monday turned out to be rainy and cold as a front came through. Called the course and it was raining. Called Golf now and was told (after they called the course) that "the course isn't closed, no refund. But I can get a credit. Well wanted to play Thursday and went to book with the credit, it doesn't work! Called Golf now and back and forth, they said it works but when i forwarded the screen shot of the denial... no response. Never had this problem with Golf 18, won't use golf now anymore.

Golfnow is struggling with transparency issues. I have been a member since it's inception and am now not sure if integrity of the golfnow team should be questioned. They are not qualifying Rewards/Special Promotions booked rounds until we contact them each time about their errors. This has occurred multiple times this year and is unnecessary and very time consuming. The fees paid are also not displayed after you book the tee times. Therefore, unless you print the credit card form you will no longer have a copy of what price you booked the rounds. Another disclaimer they added in Q&A states that you will no longer get waived online booking fees (10 booking per year waive fees)... unfortunately, several advertisements they have are misleading and state that you are booking rounds to get no booking fees. $2.49 per player per round booking fees along with the hassles dealing with lack of professional integrity is not what golf is about. You need to be very diligent tracking all charges and promos on this site unnecessarily.

After a friend could not make it I wanted to cancel a T-time. The golf course had no problem with it but I had to call golfnow.com since it was prepaid. I was on hold for over 10 minutes only to have a receptionist pick me up on her speaker and then drop my call. After another 10 plus minutes on hold they refused to reimburse me even though I had been a loyal member. They charge you a fee every time you book a T-time but provide you no service for it. Save the money and the aggravation and call the course directly.

Terrible customer Service, I booked a tee time online, upon reviewing the confirmation I noticed the day was wrong. I called 2 minutes later to inform them of the error, they informed me they cannot modify a reservation, they have to cancel it and create a new one. But they have to charge me the 5$ fee again. I said since I didn't create the error I should get a refund for it. VERY long story short and 10 different calls to customer service. I got my 5$ refund 6 Weeks Later. Customer service reps were Rude, one even said "WE DO NOT GIVE REFUNDS!". However Had a great time golfing at a beautiful golf course so wasn't a total loss. Would never use these sum bags again

If you can book a tee time online, you should be able to cancel a tee time online. And with GolfNow, you can't. You have to call GolfNow to cancel, but the fun doesn't stop there. Even though you might have called the golf course directly to cancel, GN requires that you stay on the line with their cust service rep while they call (again) the golf course to confirm the cancellation. It's kinda BS they keep the transaction fee regardless if u keep the tee time or not. It's about a 5% transaction fee... kind of salty. Buyer beware.

Nowhere in the email confirmation does it tell you how to cancel a reservation - u have to call GN.

I am shocked at the bad reviews. I have been using this site for 5+ years and use it to book almost every tee time I reserve. I have NEVER had a single issue and book 20-30 rounds per year on this site.

I'm sure some of the issues are legit, but I am equally sure that many of the complaints are due to a lack of reading comprehension.