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Goldstar Reviews Summary
Goldstar has a rating of 1.8 stars from 158 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Goldstar most frequently mention customer service, credit card and phone number. Goldstar ranks 336th among Tickets sites.
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I'm a huge fan of Goldstar. Why pay full price for tickets to all types of events (theater, social events, family shows, sporting events, etc), when one can pay discount prices on Goldstar. It's easy to use for multiple cities. I buy theater events for my nieces in Chicago and events for myself in Atlanta. Great customer service, easy to get my questions answered. Highly recommend the service!
Customer service rep was rude and people there don't put their customers first. Plus a service fee on top of the "discounted" ticket? It's better off buying through another source! No more business for them!
Hi Jay! I'm sorry to hear you had such a negative experience. We would like the opportunity to make this right for you. Please let me know about the situation that prompted your review, and I would be happy to see what we can do to turn your experience with Goldstar around.
Thanks!
Lisa
Goldstar Customer Service
This was one of the most horrible experience I had and they kept telling me that I had to do this and do that and I did everything they told me and then they email me back and tell me that it is a security issue. Really
Hi Ron! I'm terribly sorry to hear you encountered so much difficulty trying to make a purchase on our site. It can be tricky for us to troubleshoot technical issues when we're not in front of your computer. However, we would love to give it another try if you are willing to give us another chance. We also have a mobile site and an app for iPhones and Androids that you might find user friendly. Please let me know if I may of any assistance in getting this worked out for you.
Thanks!
Lisa
Goldstar Customer Service
Groupon has a two people $55 deal NO SERVICE FEES!
I should have just booked with the web site!
I don't see any reason to use the site in the future...
$6.50 service fee... Wow that's a lot of $$$ for a $27 ticket!
Hi there! The service fees we charge are the only we make from your transaction. The rest of the ticket price goes directly back to our ticket supplier partners. We do have to charge service fees in order to run our business and bring the deals on our site to our members. We try to keep them as low as we can and match them to the offers appropriately. If you would like more information about how the service fees are calculated, please feel free to contact me at [email protected].
Best,
Lisa
Goldstar Customer Service
When I last checked Goldstar had more 1-star reviews than it does all other reviews combined.
I think that tells the story. What I dislike about Goldstar is the pop-up ads that do not go away and that I cannot close. They want me to sign in/join them. No thanks! That form of forced advertising does not work for me. Go away Goldstar and leave me alone.
I see that a 1-star review is labeled as "$#@!"
That's more generous that this annoying company deserves.
Hi there! We have tweaked this a bit to where you can now browse the site and check availability on events without logging in. You are only asked to log in once you are in checkout. I hope that if you do visit our site again, you will like this change.
Best,
Lisa
Goldstar Customer Service
This would have been a really nice event (Knicks, MSG) but unfortunately we arrived to the event realizing that our group was sitting nowhere near each other and in fact were in completely different sections. We followed the directions posted on the website exactly as stated to use the link provided to sit as a group. There would be absolutely no reason for us to purchase these tickets if we could not enjoy it together. As stated on the site... "Also, you have the option of letting your friends buy their own tickets and sit with you. Just send them the special URL you get when you buy your tickets and the seats they buy will be grouped with yours." this however was not the case for us. This is not my first time purchasing tickets from this site and I am highly disappointed and embarrassed by the way things turned out after I recommended their services to my party. This will be the last time I use their services.
Hi Omra! When you purchase tickets in a single transaction, you are guaranteed to be seated together. Most ticket suppliers/venues we work with do honor group seating requests like the one that was noted on your order. I sincerely apologize that that was not the case for you and your group at that game. We would like to do something for you to turn your experience with Goldstar around. Please contact me at [email protected] if you are open to giving our service another try.
Best,
Lisa
Goldstar Customer Service
I used Goldstar events. The customer service is horrible. Buyer beware of the return policy. There is none yet they will not refund your money! No matter how much time you give them in advance. I bought Circus tickets and they had time to change the name at the venue but not enough time to request a refund. I find that just a little contradictory.
Hi Humanna! We have more flexibility in terms of refunds/credits and exchanges for some events than we do others. If e-tickets or vouchers are issued right after purchase, then those sales are considered final because members have those tickets in hand immediately. We have more flexibility for will-call events if the will-call list hasn't yet been sent to the box office for ticketing. In those cases, we can cancel orders or make exchanges freely. Once the will-list is in their hands, then we are required to pay them for all tickets sold for the show, even if those tickets go unused. We can often send name change requests at that point and some ticket suppliers will allow for exchanges. We do understand that unforeseen circumstances arise, and we always do what we can to assist in those situations.
Best,
Lisa
Goldstar Customer Service
I just bought some dinner theater tickets from Goldstar (this is the first time I've used this site) and after I paid and printed out the confirmation I noticed the tickets were for the wrong date. I contacted Goldstar through email, since they don't have a telephone contact number. I was very concerned and skeptical that I wouldn't hear back and would have a hassle stopping the charge on my credit card. To my amazement I had an email reply from Goldstar's customer service within minutes. My credit card charge was canceled and my new reservations with the correct date was made. This was the fastest and easiest customer service I've ever received. I will certainly use Goldstar in the future and recommend this site to friends.
Hi Allan! Thanks very much for the nice shout out. I'm happy our customer service team was able to assist you in exchanging your tickets for the correct date. I hope you enjoyed that show last fall! If we may help again down the road with a purchase or a question about an event, please don't hesitate to contact us at [email protected].
Best,
Lisa
Goldstar Customer Service
This site if for venues and events NOT attendees. Do NOT purchase blind seats through this site. You will overpay for lousy seats. Instead identify what shows and venues are offering discounts then purchase assigned seats through other websites.
Hi Joseph! It sounds as though you had a disappointing experience with the seats you were given at an event. When you purchase tickets through our site, the actual seat assignments are made by the ticket supplier. You are always guaranteed to be seated in the section that you purchase, and any tickets purchased in a single transaction will be seated together. If you were seated outside of the allotted section, I do hope you contacted us at [email protected] to let us know about it. We are always happy to follow up with the ticket supplier if a member feels they were seated incorrectly. I can say that it is rare that our members are given seats outside of the purchased section, and most of our ticket suppliers are good about giving our members the best available seats. I'm sorry that this experience fell short of your expectations. Please do feel free to contact me at [email protected] if I may be of further assistance.
Best,
Lisa
Goldstar Customer Service
This is my second review as the first one wasn't so favorable but this one I am happy to say is from a satisfied customer. In the last couple of years they have gone out of their way to make their customers feel appreciated far from the days when they didn't feel that everyone had a voice. I recommend them highly as this is a wonderful opportunity for others to be able to see plays or go to events at half the cost. 5 Thumbs up Goldstar.
Hi Darlene! I'm sorry to hear you've had some negative seating experiences. When you purchase tickets through our site, the actual seat assignments are made by the ticket supplier. You are always guaranteed to be seated within the section that you purchase. If you are seated outside of the allotted section, we are happy to investigate with the box office or ticket supplier partner to find a resolution. Please don't hesitate to contact us at [email protected]. Those types of occurrences are quite rare, but it is important to us that our members are compensated in some way if it does happen.
Best,
Lisa
Goldstar Customer Service
Terrible customer service. I am not someone who complains in general... but when a customer service rep can not help or lead you in the right direction and on top of it responds rudely, I will take the time out to tell others. I had tickets to a rained out Yankee game, and could not get straight answers. I was able to get straight to the point answers from Yankees' customer service in minutes.
Hi Jen! I’m sorry to hear you had a negative experience with our customer service department in regards to the rained out Yankees game. I don’t know the specifics of your situation. I do know that in cases of rained out baseball games, we are required to follow the guidelines set forth by MLB and each specific team. Sometimes we receive information from them faster than other times. I do apologize that we weren’t able to get answers for you more quickly. I would be happy to discuss the details of your case in more depth. If you are interested, please contact me at [email protected].
Best,
Lisa
Goldstar Customer Service
I hate Goldstar, I was in the middle of making a purchase, the clock turned to 4PM and my order got canceled!.
When I tried re ordering the tickets no more shows were available anymore!
I guess 4pm was the UN ADVERTISED cut off hour, so rude to log me out of the order while filling in the credit card numbers! And I was no where near the 10 min limit to fill in an order.
Thanks Goldstar for $#*!ing up my night!
Hi Lior, I'm sorry you weren't able to get those tickets you wanted. Every event listed on our site has an expiration date/time. This information is displayed on the checkout page for each event. Orders have to be completed by that time because once an event expires, our will-call list is automatically sent to the ticket supplier for ticketing. I assure you we would never intentionally try to ruin your evening out. If there's anything we can do to turn this experience around for you, please feel free to contact me at [email protected].
Best,
Lisa
Goldstar Customer Service
I used this site for the first time yesterday. I was skeptical. The tickets I was purchasing sold for $40 for a pair at the door, and they were $32 for the pair advanced purchase through the theater's website. I was able to purchase the pair of tickets for only $24 through goldstar. I received a receipt through my email and was able to print out the confirmation to take with me to the theater. When I arrived at the theater, my tickets were there and waiting for me as promised at the will call window. ZERO problems. I saved 8 bucks and would definitely use this site again. It's a FREE service. You can't beat it. It took less than 5 minutes to "become a member" (provide an email address and create a password).
Hi Tina! I'm happy to hear that your Goldstar experience went smoothly from start to finish. I hope that you've been able to continue to take advantage of the discounts offered through our site. And of course if we can ever be of any help regarding a purchase or event suggestion, please contact us at [email protected]. We're glad to assist in any way we can!
Best,
Lisa
Goldstar Customer Service
Used it for the first time this week. Went to the will call window for the event. We showed our confirmation letter to the person. To our surprise we were told the event was sold out and they didn't have our reservation. Won't be using it again.
Hi Ginny! I'm terribly sorry to hear that this happened to you. Hopefully you reached out to us at [email protected] so that we could investigate the situation with the ticket supplier. We would certainly be happy to review it now to see if there is a way we can make it up to you. Our site and event listings have grown quite a bit in the last 2 1/2 years and instances of oversold shows are very rare. We would love the chance to turn this negative experience into a positive for you.
Best,
Lisa
Goldstar Customer Service
This is the greatest website ever. I see SO many shows on the cheap with this site. I haven't upgraded to their premium membership (because basic seems just fine) but sometimes I consider if just to see how much better it can be. A love it. And I can't wait for their emails so I can get ideas for what shows to see. You won't regret signing up for this.
Hi Ashleigh! Thanks so much for your enthusiasm about Goldstar. We hope you are still enjoying being a member and finding new and fun things to do. Hopefully you've had an opportunity to use the Goldstar app as well. We're excited that the app makes it even easier for members to browse our listings and make purchases from anywhere. Please feel free to reach out to us anytime at [email protected] should you have any questions.
Best,
Lisa
Goldstar Customer Service
Goldstar is a great resource for discounts to local events, shows, tours, you name it. Tickets on Goldstar are usually much cheaper than normal prices. I also think the website itself is well done... it's easy to use, straightforward, and well-designed. Love it~
Hi Caroline! Thank you for being our first reviewer on this site. I hope that you are still an active member and are still enjoying browsing our listings and going out to a variety of events. If we may ever be of any assistance, we're available everyday (including holidays) at [email protected].
Best,
Lisa
Goldstar Customer Service
From the business
With Goldstar you can experience more and spend less on tickets to theater, concerts, nightlife, comedy, sports and other events in your city. Plus with reviews from fans who have already gone, you can go out with confidence.
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Hi Laura! We love to help our members get out more and have access to great events that they may otherwise not have known about or been able to afford. I'm happy to hear that you've been able to take advantage of our offers in two cities. Please let us know at [email protected] if we can help in any way in the future.
Kind regards,
Lisa
Goldstar Customer Service