GoldstarReviews 158

Purchased my tickets and there's $6.50 charge PER ticket! It's very tricky b/c at the end when you pay, it only SHOWS the total so you can miss it!
If i could I would give it a NEGATIVE!
I feel so scammed and cheated by this site.
Groupon CAME out WAY cheaper with LIVE chat and phone numbers to call. This is ONLY email the way of communication, what a joke!
NEVER NEVER USE THIS SITE AGAIN! I AM GOING TO DEACTIVATE MY site. My friend told me about this! NEVER again use this.
Also look at groupon and yelp first!

The Goldstar website glitched. It made me run my purchase multiple times before finally accepting it and displaying my ticket. A few days later, my credit card company emailed me about a potentially fraudulent charge -- it was Goldstar charging me three times for the same ticket.

Okay, I thought -- I'll just call them and get this fixed. Nope! There's not customer service hotline. Your only option is to EMAIL them (ignore the other options on their sad web page -- those just redirect you back to email). So I dutifully emailed them. It's now two days later, and they are supposedly looking into this with their credit card processor.

Not wanting to get stuck with these extra charges since the event is tonight, I called my credit card company to dispute the two extra charges. Thankfully I've had this account for 15 years and never had an issue, so they were great about taking care of this for me.

An acquaintance who bought a ticket for the same show got EIGHTEEN confirmation emails and tickets, so they probably charged her 18 times -- I can't even imagine. I will never buy tickets from this company again, even if it means spending more on an event. Saving a few bucks isn't worth this much hassle.

I had purchased 2 $53 tickets for Phantom of the opera and was seated row 20 and in the middle of the row. I then purchased 2 $113 tickets and was seated in row 19 off to the very right.
I asked for better seats, as the price didn't warrents a steep price, as they are very poor seats. They refused and barely apologized for the dislike of my seats. There is nothing they are willing to do. This place is a scam and rip you off! Avoid like the plague!

I can't recommend Goldstar. I bought nighttime bus tour vouchers that I couldn't use before the expiration date (which, as it turns out, was within a week of my purchase). It was pouring rain and cold the night we planned to go.

The tickets were not much of a bargain/discount in the first place, even if we had been able to use them. This was $73 thrown away because I can't exchange them. I've made some purchases that went fine, but there's no way I'm using Goldstar again. Keep looking for other services that have better policies. I wish I'd read these terrible reviews, rather than assuming these voucher services are similar in any way.

Avoid! Just use their site to get ideas for yourself or your out-of-town guests, but make your final purchases a much smarter and reliable way.

Purchased tickets for an event in Maryland. Received confirmation both for show and receipt of purchase at $60 discount off regular prices. Then, out of nowhere, received an email indicating that they received an email stating that the "cardholder" was concerned that the tickets purchased under "this account" was fraudulent and that they might have been subject to identity theft! Our purchase was cancelled and refunded, although we haven't seen it yet!

We are the cardholder and never sent any such email. They claim that they received the email from someone in West Texas. Won't give us the email address, won't provide any other information. Just keeps repeating that they take fraud "seriously" and act immediately when an "allegation" is made. But I never made such an allegation, never sent them an email AND my email account has NOT been compromised in any way!

They won't provide any information about how any suspicion was initiated, won't provide any information about the email address from which they were alerted and won't let us speak with a supervisor.

We suspect something going on with Goldstar themselves. They did something to screw it up and won't acknowledge that!

Purchased tickets for the Daytime cruise and got there only to be told it was oversold so we would not be able to get on. I requested a refund and got the run around. Several emails responses always from a different person.
They made it seem like they were waiting on the Marina people to issue the refund but I spoke with the company rep and they told me Goldstar collected the money and therefore are responsible for the refund. Also we never used the tickets so only Goldstar got paid.
Still waiting on my refund. I've read some good reviews but I don't know if they are legit. BE CAREFUL!

I have been using Goldstar for at least 5 years and other family and friends have used it for much longer. I have had excellent service and seats. When purchasing tickets on Goldstar or any ticketing site, you need to read carefully and make sure you hit the right buttons at check out. I feel they are very upfront about what shows can and cannot be cancelled and what that time line is. I often buy "comp" tickets to shows and it clearly states before you purchase exactly how much the fees are it also states what fees are for tickets to the show in other price ranges. Because I have had such good luck with Goldstar for all these years, I finally bought the Red Velvet package this year and I get free tickets to all kinds of shows, and I mean literally FREE, the price at check out is $0! I bought to a comedy club and then was able to add friends to my party later. We didn't do it the proper way on Goldstar because I didn't send the link, but I was able to email Goldstar the night before the show and they added a dinner package and sat us all together as I had requested. To me that is excellent customer service and that is what pushed me closer to buying their VIP experience. I don't understand the negative reviews on this site, most sound like people who do not fully read before they make a purchase. Personally I have never had a problem and I don't know anyone who has. If you are unsure due to these negative reviews, give them a shot buy getting cheap tickets and see for yourself how great they are.

Glad I ordered my tickets through GoldStar! I read a bunch of the reviews and some not favorable but decided to take a gamble because the price was too goo to pass up. I ordered the ringside seats for Circus Vargas and our seats were great! We had front row ringside and all 3 of my girls had an amazing time and we save about $130 using Goldstar vs. paying through the Circus Vargas website! Worth trying and forming your own opinion!

I rarely do reviews but my recent experience with purchasing concert tickets thru goldstar was horrinle. First off I purchased tickets in which I thought were located in the lower section of the concert arena and when I get to will call the seats were In the nose bleed section. I want to say beware of buying concert tickets thru goldstar because for the looks of it the are about making a sell and you want be refunded any money. I feel like i been scammed when a company use measures to make customers believe they are receiving or buying something when they you know you not is wrong and an unethical practice. I used goldstar many times but this situation I am disappointed and will not be recommending them to anyone else. I don't want to be the cause of someone else to be SCAMMED... BEWARE OF WHAT YOU ARE PURCHASING IF ITS NOT CLEAR WHAT THEY ARE ADVERTISING DONT BUY.

Run, don't walk to Debra Ehrhardt's new one woman show, "Cocktails!" It is a glorious, joyous paean to a young woman's passage through the confusion of first love, the mysteries of sex, and undying ties of family. Through it all, Ehrhardt exhibits perfect comedic timing, and her audience willingly travels with her as she tells the stories of her emotional and physical growing up first in Jamaica and then in the United States. Ehrhardt's humanity shines through, and her warm-hearted and funny storytelling keeps the audience involved and entertained. A must see play!

We are Red Velvet members which means we pay a premium to get ripped off even more! The policy says that we are supposed to cancel, however we bought show tickets that were four months in advance and they refused to let us cancel. This happened twice. Plus, we requested another refund and they refuse to return money back to our accounts. They are frauds. They don't publicize policies and send out dummy links in their emails. Please people, don't let yourselves continue to get screwed. Complain to government aithorities that protect the consumer.

Just left my meal I paid for behind after 4 bites and walked out of another Gold Star never to return to another one again... Tired of paying 6.50 for a plate of spaghetti and cheese with a dollop of chili and having the idiot that manages or owns the place try to charge me extra for something I already paid for and didn't get... It just happened on 747 just North of 275 and there have been a few others in the past too.... I've never walked out of a Skyline feeling like I didn't get what I paid for....

I bought tickets to Shen Yun in San Diego, California I selected Saturday March 26th 2016 at 7:30 pm as the time I wished to purchase tickets. When I received the tickets they were for Sunday March 27th, 2016 at 1:30 pm. I am unable to go to the event on Sunday I am scheduled to work that day. My roommate was behind me and is a witness I selected Saturday date. I have sent numerous emails asking Goldstar to contact me about this. I have not received a phone call and only one email stating they cannot fix this problem. Although I see that is not accurate because they have corrected an error for a customer that placed a review on this website. My email is *******@yahoo.com

Goldstar posted the price of the tickets from the Cavalia show at $144.00 weekday. I went to their site and found that the price is $129.50 weekdays. When I contacted them about this, they tell me that they listed the price of the ticket WITH the fees from Cavalia. But when Goldstar posted their price they did not include their fees, so it made it look like a much better savings. I feel Goldstar misrepresented the price saving to their customers. The true savings was only two dollars, and I could have bought my tickets at a lower price from the vendor had I known at the time of Goldstars deception, but I trusted them. Goldstar should compare ticket price to ticket price with out the fees. Issue #2: I am a Red Velvet member and have been with you for a few years now. The Red Velvet service (that you have to pay extra for $49.95 per year) is supposed to allow you to cancel your ticket and use the money for a future purchase, but they do not tell you that it does not always work. Issue #3: Goldstar has Karma codes with a value of $10.00 to give to friends... but many times I have given them out only to find out that my friends did not get them. I have had to spend a lot of time contacting Goldstar about this and still it is a problem. In conclusion be aware of the exact price of the tickets you want to buy from the vendor do not believe what Goldstar tells you is the price. Find out all you can about other discounts that you can use before you buy with Goldstar you can save more money other ways at times... I thought I could trust Goldstar but now know better.