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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The cake was very fresh. The coffee meringue filling was light and delicious and the crunch coatings gave the cake that extra something something.
Order received on time. Items packaged securely in dry ice. Received status reports
It came on time, and it was frozen, product was just as anticipated
Delivery was great, the product came fresh and intact.
My family said it was THE most delicious chicken soup they've d er tasted. It was sent post surgery and they said it was the only thing the patient could eat!
Love the cake! It was delivered on time as expected.
The variety of delicious foods and the ease of ordering.
I order the crumb cake for my Mom as a surprise. Mom told me that it tasted just as good now as it did when she lived in NJ.
Thank You!
It was fresh and tasted like we were in Chicago at gino's
My order was fresh, delicious, and was delivered very quickly!
Ordering and delivery is easy. The cakes arrived fresh.
The fact that it was lobster (I am from Massachusetts and this is next best to getting those crustaceans on the pier!)
The ease of ordering and the tasty products that are offered!
Pies were carefully packed and arrived frozen.
I ordered a variety and enjoyed the spinach pie the most. Flakey crust and savory fillings in all. I will order again.
Customer service... being able to surprise my hubby with IMO's pizza for the super bowl
Fantastic product. Great box / shipping packaging. All around exactly as I had hoped.
It was there quickly and fresh! The college girls loved it!
Our king cake arrived on time and was amazing!
They even included real dubloons AND beads which really helped us feel in the Mardi Gras spirit and miss it less from so far away!
Authentic Chicago deep dish pizza for Super Bowl party. Everyone loved it!
Best fruitcake I have ever tasted, and it was packaged beautifully so it arrived in perfect condition
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

