Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Freshness and speed of delivery. Recipient enjoyed items
Loved the sauce, the sausage, the cheese... just everything about it.
Shipped in a clean sealed cooler with dry ice. Arrived in good condition with no issues. Great Super Bowl addition!
Delivered on time. Everything was packaged well. Great quality blue crabs.
Our toasted ravioli were delivered in dry ice and were perfect. Shipping was fast and the ravioli were perfect. We enjoyed our ravioli watching the Super Bowl.
Snow's is fantastic! All of their meats have great flavor and well worth it!
Order was received in a timely manner and the packaging was excellent
Great deep dish pizza. Can't find this anywhere in south Florida.
My third order for Phil's Chioppino - 1 lazy man's and 2 sauce (add your own seafood).
Excellent product.
This was delivered promptly. The packaging was great. The sandwiches came so fresh, like we were still in New Orleans.
90% of the time I give it to family members in the states. They all have enjoyed and rave about it, time and time again.
Arrived a day early and packaged very well. Pizzas were still frozen with a considerable amount of dry ice was still present.
Cakes were moist and delivered on time. Perfect for a birthday bash.
Ease of ordering, timely delivery, quality of the cake
They are my absolute favorite chicken pot pie
The crust is perfection but you definitely have to brush an egg wash over the top as suggested
It's so easy and perfect for one person and you feel so satisfied that you ate a delicious dinner
Delivery was quick... and the potato pie was a winner. But I decided not to share my recipe!
The food was as advertised - legit offering from one of the best rib shacks in the biz.
Best brisket ever! We up here in New England have not a lot of choices for bbq, but the chopped brisket i got from Muellers was great! Looking forward to buying more!
The coconut snowball cake that I bought was delicious. The best coconut cake I've ever had.
The pizza came when it was supposed to and it came frozen.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

