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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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It was perfect. Food came exactly like you said it would. On time and ready to eat!
For starters the package was packaged very well, and the food arrived as described on your website. It was fresh, and taste amazing.
Reliable delivery date when requested with time to spare.
Packaging was perfect.
Convenient and well-executed. Food arrived when promised in good condition. Nice selection of restaurants.
The speed of the delivery and the freshness and taste of the product
Well, the pizza was delicious, the service was good. The pizza was incredibly expensive, but I knew the cost going in. Because of the cost, I would never use Goldbelly on a regular basis, but it's nice to know it's there for special occasions.
It was awesome crumb cake.
Just did not like how long it took to get it
Great texture, flavor and quality. Perfectly packed and beautiful for my friend's birthday dinner.
Overall the delivery experience was excellent. The package arrived on time and it was sturdily packed. All the food inside was fresh and delicious.
I ordered on Thursday and it arrived on Friday. The quality and freshness was wonderful!
The celery and carrots and blue cheese were fresh and great
Excellent customer service. The cake was fantastic & perfectly on time. Loved it!
Pizza was well packed, arrived on time, and was delicious.
The wings were tasty and the meat came right off the bone.
Super cute crab shaped bread and dip mix was yummy.
My order from Central BBQ was amazing! Came in time for my Super Bowl party and was enough food to feed my crowd. I love the branded rib bag and the stickers it came with!
It was fast, lobsters were fresh and still alive lol! Made my moms day! I can't thank y'all enough! I will definitely be using y'all again!
I did not like either of the desserts ordered. The Killer Brownies were awful. My group had 1 bite and threw them out. They just didn't taste like brownies at all. They had a very strange taste and texture. The Gotta Have S'mores were almost there, but were very dry and felt a little overdone. By the 2nd day, they were way too hard to eat.
Gino's East Deep Dish Pizza was delicious. Goldbelly did an amazing job packing and delivering the pizza as promised. I was amazed by the service. Highly recommend!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

