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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Great taste! Love the service... and packaged perfectly.
The cinnamon rolls were very good and arrived exactly when they said they would.
Delicious food, well packaged, arrived in a timely manner
Packaging was great, food arrived very fresh. Just like being in AC! Perfect!
Flavorless. I'm from the area so I expected much better. The crumbs taste more like shortening than sugar or cinnamon. The cake portion is nearly nonexistent and the sliver that's there is gooey as if under baked.
Just about everything. Wasted the first brownie figuring out they need to be heated for 15 seconds in the microwave to come back to life. After that... pure bliss.
Anybody who has ever been to NYC understands that pastrami from Carnegie Deli is a memorable taste. This delivery was everything I expected and more.
The staff at Goldbelly are very helpful, knowledgeable and efficient. The cakes are always packaged very well and arrive in perfect shape. The Burnt Almond Torte is beautiful to the eye and very very tasty! Very fresh! The serving instructions are very helpful as well. The accolades pouring out from the cake imbibers are amazing. The Burnt Almond Torte always wins Celebrity Status! This particular cake happens to be the favorite of the lady being honored on her 89th Birthday! Thank you!
There was actually more food than what was expected.
The food was fresh and delicious. The order arrived right on time.
Having a King Cake delivered from Gambino's made my family and I feel like we were back home. Grew up in New Orleans and this brought back such fond memories.
The pie I ordered was a gift for my Dad who lives hours from me. Ordering and scheduling delivery was easy as, well... pie! Bonus: my very particular pie-loving Dad said the pie was delicious, and he and my step-mom were very impressed with the packaging... a particular skill set of hers!
I had a craving and was able to find the product I wanted.
The pizza was ok but soooo small for the price! Would not order again. Cupcakes were good. Again not for the price. Our local bakery, has bigger and better.
The tiny pies were good. Football shape was cute... but definitely not a pie! More of a kolache pastry than pie dough,
I ordered Jr's Cheese cake for my brother in CA - a wonderful memory of years in Brooklyn. When the confirmation came in I realized it would arrive the day he was leaving the country for two weeks. I sent a request to change the date or cancel the order in on the Goldbelly site. Almost immediately I got a response from an understanding and kind customer service person who changed the date for a couple of days after my brother's return. The cheesecake arrived exactly on the new date in perfect condition, and he said it was delicious. Great product, great service, and flexibility!
I didn't receive it. It was a gift. The recipient praised it.
You deliver to Tennessee and my brother in law loves your beef
They were very good! But not $90 good. To spendy for me.
Will try the pizza.
I ordered 2 Permanti Brothers sandwich kits. Order was easy to place, no issues with billing or delivery.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

