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Goldbelly

3.8

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Goldbelly Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.

This summary is generated by AI, based on text from customer reviews

service
129
value
123
shipping
126
quality
112
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Virginia
1 review
0 helpful votes
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Great taste! Love the service
February 5, 2020

Great taste! Love the service... and packaged perfectly.

Date of experience: February 5, 2020
Virginia
1 review
0 helpful votes
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As usual, everything came well insulated and in perfect condition. The quality of the food is great and was so tasty!

Date of experience: February 5, 2020
Virginia
1 review
0 helpful votes
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The cinnamon rolls were very good and arrived exactly when they said they would.

Date of experience: February 5, 2020
Virginia
1 review
0 helpful votes
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Delicious food, well packaged, arrived in a timely manner

Date of experience: February 5, 2020
Virginia
1 review
0 helpful votes
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Packaging was great, food arrived very fresh. Just like being in AC! Perfect!

Date of experience: February 5, 2020
Virginia
2 reviews
1 helpful vote
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Flavorless
March 6, 2020

Flavorless. I'm from the area so I expected much better. The crumbs taste more like shortening than sugar or cinnamon. The cake portion is nearly nonexistent and the sliver that's there is gooey as if under baked.

Goldbelly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 5, 2020
Virginia
1 review
0 helpful votes
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Just about everything
February 5, 2020

Just about everything. Wasted the first brownie figuring out they need to be heated for 15 seconds in the microwave to come back to life. After that... pure bliss.

Date of experience: February 5, 2020
Virginia
2 reviews
0 helpful votes
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Anybody who has ever been to NYC understands that pastrami from Carnegie Deli is a memorable taste. This delivery was everything I expected and more.

Date of experience: February 5, 2020
Virginia
1 review
0 helpful votes
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The staff at Goldbelly are very helpful, knowledgeable and efficient. The cakes are always packaged very well and arrive in perfect shape. The Burnt Almond Torte is beautiful to the eye and very very tasty! Very fresh! The serving instructions are very helpful as well. The accolades pouring out from the cake imbibers are amazing. The Burnt Almond Torte always wins Celebrity Status! This particular cake happens to be the favorite of the lady being honored on her 89th Birthday! Thank you!

Date of experience: February 5, 2020
Virginia
1 review
0 helpful votes
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There was actually more food than what was expected.

Date of experience: February 5, 2020
Virginia
1 review
0 helpful votes
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The food was fresh and delicious
February 5, 2020

The food was fresh and delicious. The order arrived right on time.

Date of experience: February 5, 2020
Virginia
1 review
0 helpful votes
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Having a King Cake delivered from Gambino's made my family and I feel like we were back home. Grew up in New Orleans and this brought back such fond memories.

Date of experience: February 5, 2020
Virginia
1 review
0 helpful votes
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The pie I ordered was a gift for my Dad who lives hours from me. Ordering and scheduling delivery was easy as, well... pie! Bonus: my very particular pie-loving Dad said the pie was delicious, and he and my step-mom were very impressed with the packaging... a particular skill set of hers!

Date of experience: February 5, 2020
Virginia
2 reviews
0 helpful votes
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I had a craving and was able to find the product I wanted.

Date of experience: February 5, 2020
Virginia
2 reviews
0 helpful votes
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The pizza was ok but soooo small for the price! Would not order again. Cupcakes were good. Again not for the price. Our local bakery, has bigger and better.
The tiny pies were good. Football shape was cute... but definitely not a pie! More of a kolache pastry than pie dough,

Date of experience: February 5, 2020
Georgia
1 review
0 helpful votes
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I ordered Jr's Cheese cake for my brother in CA - a wonderful memory of years in Brooklyn. When the confirmation came in I realized it would arrive the day he was leaving the country for two weeks. I sent a request to change the date or cancel the order in on the Goldbelly site. Almost immediately I got a response from an understanding and kind customer service person who changed the date for a couple of days after my brother's return. The cheesecake arrived exactly on the new date in perfect condition, and he said it was delicious. Great product, great service, and flexibility!

Date of experience: February 5, 2020
Virginia
1 review
0 helpful votes
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I didn't receive it
February 5, 2020

I didn't receive it. It was a gift. The recipient praised it.

Date of experience: February 5, 2020
Virginia
1 review
0 helpful votes
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You deliver to Tennessee and my brother in law loves your beef

Date of experience: February 5, 2020
Virginia
1 review
0 helpful votes
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They were very good! But not $90 good
February 5, 2020

They were very good! But not $90 good. To spendy for me.
Will try the pizza.

Date of experience: February 5, 2020
Virginia
1 review
0 helpful votes
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I ordered 2 Permanti Brothers sandwich kits. Order was easy to place, no issues with billing or delivery.

Date of experience: February 5, 2020

From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


goldbelly.com
Founded in 2013
New York, NY, United States