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Goldbelly

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Goldbelly Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.

This summary is generated by AI, based on text from customer reviews

service
129
value
123
shipping
126
quality
112
This company does not typically respond to reviews

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Virginia
1 review
0 helpful votes
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Excellent taste for being a vegan cake. Ordered it as a birthday cake for a non-dairy friend and she loved it!

Date of experience: February 5, 2020
Virginia
1 review
0 helpful votes
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Perfection! It arrived in excellent
February 6, 2020

Perfection! It arrived in excellent condition and tasted great! Real treat!

Date of experience: February 5, 2020
Virginia
1 review
0 helpful votes
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Great choices
February 6, 2020

Great choices. Shipping info and delivery always on time. You guys are the best.

Date of experience: February 5, 2020
Virginia
1 review
0 helpful votes
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It came on time and nicely packed
February 6, 2020

It came on time and nicely packed. The bagels are delicious!

Date of experience: February 5, 2020
Virginia
1 review
0 helpful votes
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Fast delivery and tasted like I was
February 6, 2020

Fast delivery and tasted like I was eating it in the restaurant!

Date of experience: February 5, 2020
Virginia
1 review
0 helpful votes
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Fast and accurate delivery
February 6, 2020

Fast and accurate delivery. Product was fresh and wonderful.

Date of experience: February 5, 2020
Virginia
1 review
0 helpful votes
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Everything
February 6, 2020

Everything. The sandwiches arrived in perfect condition. The customer communication experience was timely, informative and assuring. It was a thrill to receive our favorite food. Thank you.

Date of experience: February 5, 2020
Virginia
1 review
0 helpful votes
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The bagels were fantastic and delivered as promised

Date of experience: February 5, 2020
Virginia
1 review
0 helpful votes
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Delivered in a really secure container. I was able to heat up the sandwiches so that they were very good, as close to fresh from the restaurant you could ask for considering they were Philly steaks opened and consumed in SoCal

Date of experience: February 5, 2020
Virginia
2 reviews
0 helpful votes
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It's fun to have these options
February 6, 2020

It's fun to have these options. Came packed well and was exciting to open.

Date of experience: February 5, 2020
Virginia
1 review
0 helpful votes
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That I can order that cheese now! Before I tried to order it was like 150.00 to ship! Still kinda expensive. Says free shipping but i dont think 4 things of cheese cost 60.00!

Date of experience: February 5, 2020
Virginia
1 review
0 helpful votes
Follow Jana N.
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Just like we used to get when we visited family in New York. I love love love the crumb cake! It's my favorite!

Date of experience: February 5, 2020
Virginia
1 review
0 helpful votes
Follow CHRISTINE A.
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Pasta was great! Delivered on time and packed well

Date of experience: February 5, 2020
Virginia
1 review
0 helpful votes
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Was able to order in advance of a birthday and it shipped on time. Perfect experience.

Date of experience: February 5, 2020
Virginia
1 review
0 helpful votes
Follow Georgia T.
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I was hesitant to order yet was intrigued with comments I read from others who have ordered. The Chocolate Mousse Cake was a gift to a friend going to undergo surgery and rather than send flowers, she, a chocolate lover, would much prefer something tasty to enjoy before and after her surgery. The cake was delivered within a few days just as the company stated and she said it is DELICIOUS! I am very pleased and would order this or other items again.
It is refreshing to receive a quality product that is advertised as such.

Date of experience: February 5, 2020
Virginia
1 review
0 helpful votes
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EVERYTHING! PRESENTATION TASTE ORDERING PROCESS... ALL OF IT! WILL BE ACTUALLY VISITING IN PERSON TO SEE WHAT OTHER YUMMY DESSERTS THEY OFFER!

Date of experience: February 5, 2020
Virginia
1 review
0 helpful votes
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Unique item
February 6, 2020

Unique item. Arrived on time. And was delicious! A crowd pleaser!

Date of experience: February 5, 2020
Virginia
2 reviews
0 helpful votes
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Delivered on time! Had everything that was listed in the box.

Goldbelly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 5, 2020
Virginia
1 review
0 helpful votes
Follow Jeanette F.
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The ice cream was smooth, creamy, and very tasty. It was a hit with our company.

Date of experience: February 5, 2020
Virginia
1 review
0 helpful votes
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The food I ordered our family raved about how good it was. I was very pleased that both orders arrived in time for our Super Bowl party.

Date of experience: February 5, 2020

From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


goldbelly.com
Founded in 2013
New York, NY, United States