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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Excellent taste for being a vegan cake. Ordered it as a birthday cake for a non-dairy friend and she loved it!
Perfection! It arrived in excellent condition and tasted great! Real treat!
Great choices. Shipping info and delivery always on time. You guys are the best.
It came on time and nicely packed. The bagels are delicious!
Fast delivery and tasted like I was eating it in the restaurant!
Fast and accurate delivery. Product was fresh and wonderful.
Everything. The sandwiches arrived in perfect condition. The customer communication experience was timely, informative and assuring. It was a thrill to receive our favorite food. Thank you.
The bagels were fantastic and delivered as promised
Delivered in a really secure container. I was able to heat up the sandwiches so that they were very good, as close to fresh from the restaurant you could ask for considering they were Philly steaks opened and consumed in SoCal
It's fun to have these options. Came packed well and was exciting to open.
That I can order that cheese now! Before I tried to order it was like 150.00 to ship! Still kinda expensive. Says free shipping but i dont think 4 things of cheese cost 60.00!
Just like we used to get when we visited family in New York. I love love love the crumb cake! It's my favorite!
Pasta was great! Delivered on time and packed well
I was hesitant to order yet was intrigued with comments I read from others who have ordered. The Chocolate Mousse Cake was a gift to a friend going to undergo surgery and rather than send flowers, she, a chocolate lover, would much prefer something tasty to enjoy before and after her surgery. The cake was delivered within a few days just as the company stated and she said it is DELICIOUS! I am very pleased and would order this or other items again.
It is refreshing to receive a quality product that is advertised as such.
EVERYTHING! PRESENTATION TASTE ORDERING PROCESS... ALL OF IT! WILL BE ACTUALLY VISITING IN PERSON TO SEE WHAT OTHER YUMMY DESSERTS THEY OFFER!
Delivered on time! Had everything that was listed in the box.
The ice cream was smooth, creamy, and very tasty. It was a hit with our company.
The food I ordered our family raved about how good it was. I was very pleased that both orders arrived in time for our Super Bowl party.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

