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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Perfection as always we used to live in New England. There are NO real cannolis is California. Thank you!
Goldbelly offers good options for excellent food and treats. Service is excellent. Do check the quality of different providers because while everything is good, not all of the providers is not GREAT.
Delicious food and the extras, like the carry bag, were great
The crab cakes were excellent -- flavor and texture were perfect.
I used the temperature to bake it... but I checked it almost burned to far gone... I have another one to bake... This time when I bake the next one... I'm going to lower the temperature and time it is going to be a shorter time...
Arrived on schedule, packed well & above all delicious!
Shipping was very fast and the ice cream is delicious!
They kept me up to date on where my order was and actually delivered in a day earlier. The pizza is phenomenal.
I got exactly what I ordered within a couple of days. It was packaged perfectly.
Food was extremely tasty and arrived without any problems.
Both the sandwiches and the cake arrived on time, were ready to serve, and were absolutely excellent. It's a expensive treat, but the quality of the food and service make it seem worth the cost. Bravo to all concerned.
Excellent packaging and swift delivery. I also appreciated the heating instructions.
The description was for 4-6 people... what was delivered was more like 2-3 people... but it was very tasty.
Quality shipping. Everything was on time, actually Gino's made before expected day. Still frozen and securely packaged. Everything taste great. The bagels are just like I remembered when I was living in NYC.
It was incredible. I sent it as a gift to my dad for his birthday and he loved it. Thank you!
Ordered 3 cheeses that were delicious as a gift. Arrived on schedule.
Prompt and good service. Really like the diversity of vendors and products.
The cake Arrived OM time it was delicious and the customer service is 100% on point. They are terrific
Montreal bagels are absolutely great. Travel time to California didn't affect it's freshness. Yummy as I've been craving them for a long time. Thank you!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

