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Goldbelly

3.8

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Goldbelly Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.

This summary is generated by AI, based on text from customer reviews

service
129
value
123
shipping
126
quality
112
This company does not typically respond to reviews

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
Follow Alan T.
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The packaging was excellent for having to travel from NY to ATL. Usually I'd be afraid to order fish, but there were no issues and no odd smells either. I'd definitely order this again.

Date of experience: February 12, 2020
Virginia
1 review
6 helpful votes
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The only problem I had was i was going to change my payment method but it went through without giving me a chance to add another card. I switched money around in my accounts so it should be alright. I may not have paid attention when sending the order. I have placed several orders through the site and have never had a problem.

Date of experience: February 12, 2020
Virginia
1 review
0 helpful votes
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Prompt response - delivery as
February 12, 2020

Prompt response - delivery as forecasted
Quality of product

Date of experience: February 12, 2020
Virginia
1 review
0 helpful votes
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Everything
February 12, 2020

Everything. The pizza arrived frozen and when baked it was amazing!
Good job!

Date of experience: February 12, 2020
Virginia
1 review
1 helpful vote
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It sucked, It was pre packed, and stale. It tasted disgusted, it was a waste of money. I threw everything out.

Goldbelly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 12, 2020
Virginia
1 review
0 helpful votes
Follow Monica B.
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Customer service is awesome and my order came on time!

Date of experience: February 12, 2020
Virginia
1 review
0 helpful votes
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Arrived in Florida still frozen! Just
February 12, 2020

Arrived in Florida still frozen! Just had the ribs and they were delicious

Date of experience: February 12, 2020
Virginia
1 review
0 helpful votes
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Everything was great- the way all items
February 12, 2020

Everything was great- the way all items have been packed and foods are amazing! And fast delivery

Date of experience: February 12, 2020
Virginia
1 review
0 helpful votes
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It was right time
February 12, 2020

It was right time. The cake was wrapped carefully. Thank you very much!

Date of experience: February 12, 2020
Virginia
1 review
0 helpful votes
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Everything went great
February 12, 2020

Everything went great. Sent a piece of home, 2 dozen Coney Dogs to our son at college for Winter Carnival which were enjoyed with his friends.

Date of experience: February 12, 2020
Virginia
1 review
0 helpful votes
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Delivery as promised and my friends were surprised and thrilled. Thank you.

Date of experience: February 12, 2020
Virginia
1 review
0 helpful votes
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Easy to use the gift card I received
February 10, 2020

Easy to use the gift card I received. Fast delivery

Date of experience: February 10, 2020
Virginia
1 review
0 helpful votes
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Well packed and timely arrival
February 10, 2020

Well packed and timely arrival. And the ice cream is Scary good!

Date of experience: February 10, 2020
Virginia
1 review
0 helpful votes
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I was pleasantly surprised, they said it would be delivered on a certain day and time and it was, in fact it was early, I was very pleased with the service, Thank you Goldbelly

Date of experience: February 9, 2020
Virginia
1 review
0 helpful votes
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The rum cake was good
March 11, 2020

The rum cake was good. The delivery time was 4 days late. It was to arrive on Friday before super bowl and did not arrive until the Tuesday after.

Goldbelly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 9, 2020
Virginia
1 review
0 helpful votes
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Excellent pie delivery prompt and in
February 10, 2020

Excellent pie delivery prompt and in good condition

Date of experience: February 9, 2020
Virginia
1 review
0 helpful votes
Follow Alexander L.
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I sent the cake to my son in college in California (I'm based in Hong Kong). THE CAKE WAS HELLA DELICIOUS. Last year I spent almost 3 days looking for a chocolate cake without fruit (he recoils at the sight of fruit, silly boy) in the Berkeley area plus finding someone/a company to pick it up and deliver it as the only option available did not offer delivery. All in all, pretty stressful. THIS TOOK 20 minutes and I LOVE IT. Will definitely use it again. THANK YOU and thank you to the bakery that we got it from in Florida.

Date of experience: February 9, 2020
Virginia
1 review
0 helpful votes
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I was surprised how well the steaks and burgers were from Pat in n. J. I was told it was the best steaks they ever had. That's what I was hoping and happy for..

Date of experience: February 9, 2020
Virginia
1 review
0 helpful votes
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They where delicious
February 10, 2020

They where delicious.
I and not wait to visit Carlo's Bakery.

Date of experience: February 9, 2020
Virginia
1 review
0 helpful votes
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Very friendly service, helpful, accurate, professional. So easy to deal with, and made me comfortable that even though the product was perishable, everything would be ok. Liked getting the tracking email.

Date of experience: February 9, 2020

From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


goldbelly.com
Founded in 2013
New York, NY, United States