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Goldbelly

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Goldbelly Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.

This summary is generated by AI, based on text from customer reviews

service
129
value
123
shipping
126
quality
112
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Virginia
2 reviews
0 helpful votes
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Delivery was on time and cake arrived still cold. Excellent flavor

Date of experience: February 13, 2020
Virginia
1 review
0 helpful votes
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The pizza was delivered the day you said it was coming. Frozen and in good condition.

Date of experience: February 13, 2020
Virginia
1 review
0 helpful votes
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Food was packaged well, was cold when I
February 14, 2020

Food was packaged well, was cold when I got it, food was really good

Date of experience: February 13, 2020
Virginia
1 review
0 helpful votes
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My family really love it I have been
February 14, 2020

My family really love it I have been craving a good southern coconut cake for awhile n

Date of experience: February 13, 2020
Virginia
1 review
0 helpful votes
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Order and perfect delivery
February 13, 2020

Order and perfect delivery.
On time, nothing broken or defrosted.
Thanks

Date of experience: February 13, 2020
Virginia
1 review
0 helpful votes
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Wonderful cake and delivery was delayed but arrived in time.

Date of experience: February 13, 2020
Virginia
1 review
0 helpful votes
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Ferrari's bakery cookies were phenomenal.
The bread for William Greenberg's bakery was dry and almost inedible.

Date of experience: February 13, 2020
Virginia
2 reviews
0 helpful votes
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Delivery was excellent, better than expected coming around 9am my time. All Fish seemed fresh and few frozen.

Date of experience: February 13, 2020
Virginia
2 reviews
0 helpful votes
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Everything! Oh I only wish I was on the
February 13, 2020

Everything! Oh I only wish I was on the West Coast to help my dad enjoy his 70th birthday cake!

Date of experience: February 13, 2020
Virginia
1 review
0 helpful votes
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Very on-time delivery, quality foods and great selections. The cherry pie baked perfectly and got great reviews.

Date of experience: February 13, 2020
Virginia
1 review
0 helpful votes
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The cake I ordered from Ovenly
February 13, 2020

The cake I ordered from Ovenly. The Brooklyn Blackout Cake, looked just like the picture and tasted amazing. The description of the cake was spot on. I'm blown away by the taste. Very please I took a chance and used goldbelly.

Date of experience: February 13, 2020
Virginia
1 review
0 helpful votes
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Everything! The cake was packed
February 13, 2020

Everything! The cake was packed perfectly, and the instructions inside we're clear as a bell!

Date of experience: February 13, 2020
Virginia
1 review
0 helpful votes
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Packaging and shipping was spot on for
February 13, 2020

Packaging and shipping was spot on for food quality

Date of experience: February 13, 2020
Virginia
1 review
0 helpful votes
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Everything was perfect
February 13, 2020

Everything was perfect. The delivery to the precise serving directions. The cake was fabulous.

Date of experience: February 13, 2020
Virginia
1 review
0 helpful votes
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Delivery right on schedule
February 13, 2020

Delivery right on schedule. Quality of product was good

Date of experience: February 13, 2020
Virginia
1 review
0 helpful votes
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The entire experience was easy! Items
February 13, 2020

The entire experience was easy! Items received on time and fresh!

Date of experience: February 13, 2020
Virginia
1 review
0 helpful votes
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Everything was perfect delivered on time and the cake was amazing

Date of experience: February 13, 2020
Virginia
1 review
0 helpful votes
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The best part was that it shipped in two days so it was right on time

Date of experience: February 13, 2020
Virginia
1 review
0 helpful votes
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Everything
February 13, 2020

Everything. Packed well! Still frozen on arrival and was delivered a day earlier than scheduled.

Date of experience: February 12, 2020
Virginia
1 review
0 helpful votes
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On Phils website it says the cioppino is made fresh, frozen and shipped. The cioppino that we received was shipped from Ontario, Canada! I called Phil and he was as confused ( disturbed) as much as I was. Is there an explanation? Thanks.

Goldbelly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 12, 2020

From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


goldbelly.com
Founded in 2013
New York, NY, United States