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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The order arrived exactly as promised. We thoroughly enjoyed everything.
Food delivery quickly, and just as promised. I have given several friends a cheese steak to try and everyone loved it. Several even asked for the website to order for themselves.
Everything! Delivery was great and gift was greatly appreciated
Everything was perfect! Delivered on time! Exactly what I ordered :) product was delicious!
Super fast shipping! The bagels were delicious, enjoyed by everyone!
Was very delicious and was delivered on time.
Great Job.
Everything! "Food was fresh and perfectly packaged for shipping etc. Communication from order placing to delivery... these orders were a birthday surprise and arrived exactly on time!
The chocolate covered strawberries we ordered were great!
My package was delivered on time. Everything was fresh and it came with instructions on storing anything extra. I was impressed.
Everything! Smooth ordering, no hassle payment, quick delivery AND an amazing product!
Fast efficient delivery - cake was carefully packed and fresh.
I ordered a Texas pecan fruit cake as a gift for my aunt. She loves it!
Everything was as expected and arrived on time. Thank you.
Quick ship, product was exactly as advertised, my son LOVED it! Already recommended it on the parent facebook page for the University of Alabama and several parents asked for the link to order!
It was so moist and not too sweet. Perfect with a cup of coffee
Loved the way my home smells after heating them up
The offer was great! The cheesecake was delicious.
My cake arrived on time & it was exactly as pictured. Plus it was delicious!
The cheesecakes from Carnegie Deli exceeded my highest hopes! Incredible.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

